Client Servicing Manager

Job Description: Client Servicing Manager (Tech/FMCG Background) - Advertising Agency Position: Client Servicing Manager Location: Gurgaon Company: Nothing Else Matters (@NEMDigital) Industry: Advertising Job Type: Full-time Agency Overview At Nothing Else Matters (NEM Digital), we have pioneered modern marketing for the past 8 years with our unique #DirectToFan Model. We specialise in merging Data + Creativity + Technology to humanise virtual connections and build trust. Our clientele includes renowned names like Meta (Facebook), Microsoft, Dulux, Sennheiser, Kent, Dabur and many more alongside scaling D2C startups in the DeepTech & Consumer goods segment. This is the place to be if you are a sales-driven professional passionate about modern marketing, building relationships with C-suite executives, and driving tangible business outcomes. Role Overview: As a Client Servicing /Account Manager, you will be the driving force behind ensuring that client relationships are nurtured and the work delivered is of the highest quality. Acting as both a project manager and a strategic advisor, your role will be to understand client business goals, craft tailored digital strategies, and lead the integration of marketing efforts across platforms. You will manage a team to ensure timely delivery, collaborate closely with media partners, and continuously seek innovative solutions for clients in the Tech or FMCG sectors. If you're a dynamic, detail-oriented leader with a strong digital understanding and a passion for building relationships, we'd love to meet you. Key Roles & Responsibilities: Client Strategy & Digital Leadership: - Formulate & Oversee Strategy: Develop digital marketing strategies that align with client goals, ensuring all recommendations are consistent with their business objectives. - Client Integration: Take the lead in integrating and aligning the client's media efforts across digital channels, acting as the cornerstone for future work. - Research & Data Insights: Leverage 3rd party research tools and methodologies to shape client conversations, offering data-driven insights to inform strategy. - Innovative Solutions: Continuously identify new, innovative opportunities that add value to the client's business and align with their long-term goals. - Platform Mastery: Stay abreast of emerging digital trading platforms and advise on their potential for the client's digital strategy. Be a driver for scaling digital opportunities. Client & Team Relationship Management: - Media & Partner Relations: Establish strong, trust-based relationships with media partners, ensuring that media owners are aligned with the client's needs and vision. - Team Collaboration: Lead and manage internal teams effectively, ensuring that assignments are organised and executed efficiently. Provide guidance and mentorship to junior team members. - Client Communication: Build and maintain a deep understanding of your client's business, providing proactive solutions and recommendations. Communicate complex strategies clearly and confidently in client meetings. - Regular Reporting: Provide timely updates and clear communication to internal stakeholders and clients. Manage status meetings, ensuring goals and objectives are met. Project & Resource Management: - Timely Delivery: Ensure all client deliverables are completed on time, within budget, and to the highest standard. - Client Requests: Serve as the first point of contact for clients' project requests, handling changes and clarifications efficiently, and ensuring internal teams understand requirements. - Resource Management: Manage resources within the agency, providing accurate time and cost estimates for client work, and ensuring projects are delivered on schedule. - Problem Solving: Demonstrate sharp strategic thinking and effective problem-solving abilities when challenges arise, ensuring minimal impact on campaign performance. Leadership & Development: - Team Leadership: Lead by example, offering guidance and mentorship to junior account management staff. Foster a collaborative and positive team environment. - Training & Development: Help train and develop internal staff by offering coaching, feedback, and opportunities for growth. - Client Development: Drive the growth of accounts by identifying additional opportunities and offering valuable insights that align with client goals. Required Skills & Qualifications: Experience: - 3-5 years of experience in account management, preferably within a digital advertising agency or with a tech or FMCG client base. - Proven track record in managing client relationships, delivering integrated advertising campaigns, and driving results. - Industry Knowledge: - In-depth understanding of the tech or FMCG sectors, including emerging trends, consumer behaviours, and key industry challenges. - Project Management: - Strong project management skills with the ability to juggle multiple campaigns simultaneously and meet deadlines. - Proficiency in project management software (e.g., Asana, Trello, Monday.com) is a plus. - Communication: - Exceptional verbal and written communication skills to effectively liaise with clients, teams, and senior stakeholders. - Ability to present complex ideas clearly and persuasively, both in writing and presentations. - Creativity & Problem-Solving: - Strong creative and strategic thinking skills, with the ability to come up with innovative solutions that drive results for clients. - Excellent problem-solving abilities when facing challenges or conflicts. - Analytical Skills: - Strong data analysis skills with the ability to interpret metrics, KPIs, and ROI to optimize campaigns. - Comfortable working with tools like Google Analytics, social media analytics, and other performance tracking platforms. - Attention to Detail: - High attention to detail and accuracy in campaign execution, client communication, and reporting. - Adaptability & Flexibility: - Ability to adapt to shifting client needs and changing market dynamics while maintaining a high level of service and professionalism. Personal Traits: - Proactive & Resourceful: Always looking for ways to improve processes, anticipate client needs, and go above and beyond in service. - Client-Centric Mindset: Passionate about delivering top-notch service and value to clients, ensuring their goals are met with precision. - Team Player: Able to collaborate effectively with cross-functional teams, including creatives, strategists, and media planners. - Resilient & Composed: Capable of handling stressful situations, managing competing priorities, and staying calm under pressure. - Leadership Potential: Natural ability to lead by example, inspire others, and take initiative when required. Preferred Skills: - Experience working with integrated marketing campaigns across both digital and traditional channels. - Familiarity with brand management, digital advertising platforms (Google Ads, Facebook Ads), and social media marketing. - Experience with client presentations and pitch decks. - A relevant degree in Marketing, Business, Communications, or a related field. About Us: We are Nothing Else Matters (@NEMDigital). Started 8 years back - a martech boutique, solving the problem of humanising virtual relationships with our #DirectToFan Model. Why NEM Digital? "We Humanise Virtual Connections" - #D2FModel #DirectToFanMarketing How are we different? We bring together "Data + Creative + Technology" and focus on building trust. What do we do? 'Brilliant Ideas' and 'Ruthless Execution'. ... *Nothing Else Matters* https://www.nothingelsematters.in Our Showreel https://youtu.be/WpzgPuG_jNI Our Services ️ https://youtu.be/3pZRjMwRPYk Creative Work Showcase https://www.behance.net/NothingElseMatters Why Join Us? - Career Development: We believe in nurturing talent and offer opportunities for continuous learning and career growth. - Collaborative Culture: Join a dynamic, forward-thinking team where creativity and innovation are highly valued. - Competitive Salary & Benefits: We offer a competitive salary, performance bonuses, and a comprehensive benefits package. How to Apply Are you ready to take on the challenge of revolutionizing modern marketing? Submit your resume and cover letter to hr@nothingelsematters.in, explaining why you're the perfect fit for this role. Let's build the future of marketing together