Client Service
11 hours ago
Job Overview
Under guidance, provides client relationship to a client or clients through relationships with managers in the client organization. Grows revenue by leveraging the IQVIA offerings and identifying new business opportunities.
Essential Functions
- Develops the skills and knowledge to understand the key priorities of the client to achieve or exceed the assigned revenue and growth goal in assigned account(s) or sales territory.
- Develops relationships with clients to act as advisor on marketing, market research, sales management, industry issues, trends and IQVIA product, consulting and service capabilities.
- Anticipates clients’ needs and, in collaboration with IQVIA marketing, sales specialists, consulting and client service, develops and presents proposed solutions to client's complex business issues.
- Typically interfaces with marketing, market research, sales management and/or IT at the manager level in existing and prospective client(s).
- Represents the company to the client and the client to the company in all sales related activities.
- Monitors client satisfaction with contracted deliverables and works with sales management team and Client Service’s management to achieve and maintain a high level of customer satisfaction.
- Participates in managing renewals and subscriptions.
- May work with global and regional account management in the pursuit of multi-country opportunities.
Qualifications
- Bachelor's Degree Req
- One (1) year’s relevant sales or account management experience and/or solution sales management experience (preferred) Req
- One (1) year’s relevant sales or account management experience and/or solution sales management experience (preferred)
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