Client Services Representative

4 weeks ago

India archVi Full time

About Job: Department: Client Servicing. Experience: 2-5 Years. Employment Type: Full-Time. Join archVi – Where Innovation Meets Real Estate Excellence About The Company: About archVi archVi is a PropTech innovator transforming how real estate is showcased and experienced. We create immersive "phygital" experiences through 3D visualization, drone-based 360° mapping, branding, ad campaigns, and interactive communication design. Our platform empowers leading developers to present masterplans, towers, and unit-level experiences with unmatched clarity and engagement. We are trusted partners to top real estate brands, delivering creative and technology-driven marketing solutions that bring projects to life. Role Overview We're seeking a Client Servicing Executive who will act as the vital link between our clients and internal creative, production, and visualization teams. You'll ensure projects are delivered on time, meet client expectations, and maintain the highest quality standards. This role requires excellent communication, organization, and coordination skills, along with the ability to handle multiple projects and nurture strong client relationships. Key Responsibilities 1. Client Management & Communication - Serve as the primary point of contact for assigned clients. - Understand project briefs, client requirements, and deliverables clearly. - Coordinate with internal teams (3D visualization, design, video production, marketing) for smooth execution. - Maintain consistent communication—share progress, updates, and address feedback proactively. 2. Project Coordination - Plan and monitor project timelines, ensuring timely delivery. - Track progress and maintain documentation for each client account. - Collaborate with vendors and ensure external deliverables are aligned with client needs. - Support project managers in executing multi-stage visualization and marketing campaigns. 3. Quality & Delivery Oversight - Review deliverables before client submission to ensure accuracy and quality. - Escalate potential risks or timeline challenges promptly. - Assist in identifying areas for process improvement and efficiency. 4. Relationship Growth - Build trust-based relationships that encourage repeat business. - Identify potential upsell or cross-sell opportunities. - Represent archVi professionally in meetings, reviews, and client discussions. Requirements & Skills - 2–5 years of experience in Client Servicing / Account Management / Project Coordination, preferably in Real Estate, Architecture, Visualization, or Creative Agencies. - Strong understanding of project execution workflows (especially 3D renders, walkthroughs, design projects, or ad campaigns). - Excellent communication, presentation, and coordination skills. - Proficiency in MS Office, Google Workspace, CRM tools, and project trackers. - Highly organized, detail-oriented, and able to manage multiple clients simultaneously. - Self-motivated with a client-first attitude and strong problem-solving approach. Why Join archVi - Collaborate with India's leading real estate developers and creative teams. - Be part of a fast-growing PropTech company that combines art, design, and technology. - Opportunity to grow into a senior client servicing or account management role. - Work in a dynamic, creative, and people-focused environment.

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