Client Servicing Manager

Job Description: Client Servicing Manager (Tech/FMCG Background) - Advertising AgencyPosition: Client Servicing ManagerLocation: GurgaonCompany: Nothing Else Matters (@NEMDigital)Industry: AdvertisingJob Type: Full-timeAgency OverviewAt Nothing Else Matters (NEM Digital), we have pioneered modern marketing for the past 8 years with our unique #DirectToFan Model. We specialise in merging Data + Creativity + Technology to humanise virtual connections and build trust.Our clientele includes renowned names like Meta (Facebook), Microsoft, Dulux, Sennheiser, Kent, Dabur and many more alongside scaling D2C startups in the DeepTech & Consumer goods segment.This is the place to be if you are a sales-driven professional passionate about modern marketing, building relationships with C-suite executives, and driving tangible business outcomes.Role Overview:As a Client Servicing /Account Manager, you will be the driving force behind ensuring that client relationships are nurtured and the work delivered is of the highest quality. Acting as both a project manager and a strategic advisor, your role will be to understand client business goals, craft tailored digital strategies, and lead the integration of marketing efforts across platforms. You will manage a team to ensure timely delivery, collaborate closely with media partners, and continuously seek innovative solutions for clients in the Tech or FMCG sectors. If you're a dynamic, detail-oriented leader with a strong digital understanding and a passion for building relationships, we'd love to meet you.Key Roles & Responsibilities:Client Strategy & Digital Leadership:- Formulate & Oversee Strategy: Develop digital marketing strategies that align with client goals, ensuring all recommendations are consistent with their business objectives.- Client Integration: Take the lead in integrating and aligning the client's media efforts across digital channels, acting as the cornerstone for future work.- Research & Data Insights: Leverage 3rd party research tools and methodologies to shape client conversations, offering data-driven insights to inform strategy.- Innovative Solutions: Continuously identify new, innovative opportunities that add value to the client's business and align with their long-term goals.- Platform Mastery: Stay abreast of emerging digital trading platforms and advise on their potential for the client's digital strategy. Be a driver for scaling digital opportunities.Client & Team Relationship Management:- Media & Partner Relations: Establish strong, trust-based relationships with media partners, ensuring that media owners are aligned with the client's needs and vision.- Team Collaboration: Lead and manage internal teams effectively, ensuring that assignments are organised and executed efficiently. Provide guidance and mentorship to junior team members.- Client Communication: Build and maintain a deep understanding of your client's business, providing proactive solutions and recommendations. Communicate complex strategies clearly and confidently in client meetings.- Regular Reporting: Provide timely updates and clear communication to internal stakeholders and clients. Manage status meetings, ensuring goals and objectives are met.Project & Resource Management:- Timely Delivery: Ensure all client deliverables are completed on time, within budget, and to the highest standard.- Client Requests: Serve as the first point of contact for clients' project requests, handling changes and clarifications efficiently, and ensuring internal teams understand requirements.- Resource Management: Manage resources within the agency, providing accurate time and cost estimates for client work, and ensuring projects are delivered on schedule.- Problem Solving: Demonstrate sharp strategic thinking and effective problem-solving abilities when challenges arise, ensuring minimal impact on campaign performance.Leadership & Development:- Team Leadership: Lead by example, offering guidance and mentorship to junior account management staff. Foster a collaborative and positive team environment.- Training & Development: Help train and develop internal staff by offering coaching, feedback, and opportunities for growth.- Client Development: Drive the growth of accounts by identifying additional opportunities and offering valuable insights that align with client goals.Required Skills & Qualifications:Experience:- 3-5 years of experience in account management, preferably within a digital advertising agency or with a tech or FMCG client base.- Proven track record in managing client relationships, delivering integrated advertising campaigns, and driving results.- Industry Knowledge:- In-depth understanding of the tech or FMCG sectors, including emerging trends, consumer behaviours, and key industry challenges.- Project Management:- Strong project management skills with the ability to juggle multiple campaigns simultaneously and meet deadlines.- Proficiency in project management software (e.g., Asana, Trello, Monday.com) is a plus.- Communication:- Exceptional verbal and written communication skills to effectively liaise with clients, teams, and senior stakeholders.- Ability to present complex ideas clearly and persuasively, both in writing and presentations.- Creativity & Problem-Solving:- Strong creative and strategic thinking skills, with the ability to come up with innovative solutions that drive results for clients.- Excellent problem-solving abilities when facing challenges or conflicts.- Analytical Skills:- Strong data analysis skills with the ability to interpret metrics, KPIs, and ROI to optimize campaigns.- Comfortable working with tools like Google Analytics, social media analytics, and other performance tracking platforms.- Attention to Detail:- High attention to detail and accuracy in campaign execution, client communication, and reporting.- Adaptability & Flexibility:- Ability to adapt to shifting client needs and changing market dynamics while maintaining a high level of service and professionalism.Personal Traits:- Proactive & Resourceful: Always looking for ways to improve processes, anticipate client needs, and go above and beyond in service.- Client-Centric Mindset: Passionate about delivering top-notch service and value to clients, ensuring their goals are met with precision.- Team Player: Able to collaborate effectively with cross-functional teams, including creatives, strategists, and media planners.- Resilient & Composed: Capable of handling stressful situations, managing competing priorities, and staying calm under pressure.- Leadership Potential: Natural ability to lead by example, inspire others, and take initiative when required.Preferred Skills:- Experience working with integrated marketing campaigns across both digital and traditional channels.- Familiarity with brand management, digital advertising platforms (Google Ads, Facebook Ads), and social media marketing.- Experience with client presentations and pitch decks.- A relevant degree in Marketing, Business, Communications, or a related field.About Us:We are Nothing Else Matters (@NEMDigital).Started 8 years back - a martech boutique, solving the problem of humanising virtual relationships with our #DirectToFan Model.Why NEM Digital?"We Humanise Virtual Connections" - #D2FModel #DirectToFanMarketingHow are we different?We bring together "Data + Creative + Technology" and focus on building trust.What do we do?'Brilliant Ideas' and 'Ruthless Execution'.... *Nothing Else Matters*https://www.nothingelsematters.inOur Showreelhttps://youtu.be/WpzgPuG_jNIOur Serviceshttps://youtu.be/3pZRjMwRPYkCreative Work Showcasehttps://www.behance.net/NothingElseMattersWhy Join Us?- Career Development: We believe in nurturing talent and offer opportunities for continuous learning and career growth.- Collaborative Culture: Join a dynamic, forward-thinking team where creativity and innovation are highly valued.- Competitive Salary & Benefits: We offer a competitive salary, performance bonuses, and a comprehensive benefits package.How to ApplyAre you ready to take on the challenge of revolutionizing modern marketing? Submit your resume and cover letter to hr@nothingelsematters.in, explaining why you're the perfect fit for this role.Let's build the future of marketing together