Customer Relationship Manager

2 days ago

Delhi India Vinayak Enterprises Full time

Job Description Job Summary We are seeking a proactive and customer-focused Customer Relationship Manager to manage and enhance relationships with our customers. The ideal candidate will be responsible for executing CRM strategies to increase customer satisfaction, retention, and lifetime value, while ensuring a smooth and personalized customer journey across all touchpoints. Key Responsibilities - Manage the CRM platform and ensure accurate and up-to-date customer data. - Develop and implement customer engagement strategies to drive loyalty and repeat business. - Work with sales, marketing, and customer service teams to ensure a consistent customer experience. - Segment customer base for personalized communication and offers. - Monitor key CRM metrics such as customer satisfaction, NPS, churn rate, and campaign performance. - Handle escalated customer queries and ensure timely resolution. - Gather customer feedback and insights to improve products, services, and communication. - Ensure compliance with data privacy and protection regulations (e.g., GDPR, local policies). Key Skills Qualifications - Bachelors degree in Marketing, Business Administration, or a related field. - 1-3 years of experience in CRM, customer success, or customer engagement roles. - Strong communication and interpersonal skills. - Data-driven mindset with the ability to interpret analytics and translate insights into action. - Familiarity with email marketing tools, segmentation strategies, and customer lifecycle management. This job is provided by Shine.com

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