Customer Service Representative

6 months ago

Richmond Town Bengaluru Karnataka, India ASSR Solutions Full time

**About the Company**:
ASSR Solutions is a dynamic company specializing in providing comprehensive solutions for Ready to Start Auto Parts. We are committed to delivering top-notch services to our clients, ensuring seamless experiences in the auto parts industry.

As a Customer Service Representative (CSR) at ASSR Solutions, you will play a pivotal role in ensuring customer satisfaction and facilitating smooth operations within the Ready to Start Auto Parts sector. Your primary responsibilities will encompass various aspects of customer support and assistance, maintaining a high standard of service delivery.

**Key Responsibilities**:

- **Order Processing**: Efficiently manage orders from initiation to completion, ensuring accuracy in product selection, pricing, and delivery details. Coordinate with relevant departments to expedite order fulfillment and maintain optimal inventory levels.
- **Product Knowledge**: Develop a comprehensive understanding of the auto parts catalog offered by Ready to Start Auto Parts. Provide customers with detailed information regarding product specifications, compatibility, and usage.
- **Issue Resolution**: Proactively identify and resolve customer concerns, including order discrepancies, product defects, and delivery delays. Escalate complex issues to the appropriate departments while maintaining transparency and communication with the customer.
- **Technical Support**: Offer basic technical assistance to customers experiencing difficulties with product installation, troubleshooting, or usage. Collaborate with technical experts within the company to address advanced technical queries effectively.
- **Feedback Management**: Collect feedback from customers regarding their experiences with Ready to Start Auto Parts products and services. Analyze feedback trends to identify areas for improvement and suggest actionable recommendations to enhance customer satisfaction.
- **Documentation and Reporting**: Maintain accurate records of customer interactions, order details, and issue resolutions using internal CRM systems. Generate regular reports highlighting key performance metrics and customer feedback insights for management review.
- **Continuous Improvement**: Stay updated on industry trends, product developments, and customer preferences to enhance service quality and adapt strategies accordingly. Actively participate in training sessions and skill development programs to refine customer service skills and knowledge.

**Qualifications and Skills**:

- High school diploma or equivalent; Bachelor’s degree preferred.
- Proven experience in customer service or related roles, preferably in the automotive industry.
- Excellent communication skills, both verbal and written, with a strong focus on customer empathy and professionalism.
- Proficiency in using CRM software and other customer support tools.
- Ability to multitask effectively in a fast-paced environment while maintaining attention to detail.
- Strong problem-solving skills and the ability to handle challenging situations with composure.
- Flexibility to work in shifts and weekends as required.
- Passion for delivering exceptional customer experiences and a commitment to continuous improvement.

**Join Our Team**:
**Job Types**: Full-time, Permanent

Pay: Up to ₹32,719.01 per month

Ability to commute/relocate:

- Richmond Town, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)

Shift availability:

- Night Shift (required)

Work Location: In person

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