Fraud Officer, Gsc’s

6 months ago

Hyderabad, India HSBC Full time

-Job description

**Some careers shine brighter than others.**

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 62

countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of **Fraud Officer role**.

**In this role, you will**
- Manage diverse range of processes within Fraud Operations in a 24/7 environment and manage complex processes in a changing environment, evaluating operational impacts and manage change implementation.
- Receives / makes customer calls in a call centre environment.
- Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.
- Continually acquire and update knowledge on procedures related to relevant processes.
- Meet or exceed the average / PLA (whichever is higher) for the KPIs such as productivity %, RPH, Contact rate, AHT
- Work well independently, complete assigned tasks in the established timeframe as per the process benchmarks.
- Acquire and update knowledge on procedures related to relevant processes.
Requirements

**To be successful in this role, you should meet the following requirements**:

- Ability to speak and understand English fluently.
- Ability to write letters and create memos comprehensible to related departments.
- Good conversational skills to hold the attention of the customer on the telephone.
- Ability to grasp quickly.
- Ability to understand and interpret numeric data.
- Minimum, basic computer knowledge.
- Flexibility to work shifts.
- Ability to build rapport with people.

**You’ll achieve more when you join HSBC.

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