Fraud Officer- Gsc's

2 weeks ago

Hyderabad, India HSBC Full time

-Job description

Business:
Fraud Operations

Open positions:
1

Role Title:
FRAUD OFFICER

Global Career Band:

- 8
- Location: _(Country/City) :_

Hyderabad

Shift Timing:

- Rotational Shift
- Hiring Manager Name: Suresh Neeli

Recruiter Name:
Ranjitha Ramesh

Why join us?

To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Performance Level Agreements (PLAs). Responsible for relationship building and resolving customer queries / issues, account management in a professional manner (where applicable). Other responsibilities dependent on process assigned to. Receives / makes customer calls in a call center environment. Takes ownership and initiative to complete necessary research and customer follow-up or direct the customer to the appropriate department for resolution.

The Opportunity: _(Brief Overview of the Role)_
- Participate in team meeting / team activities and work towards sustaining team spirit.
- Work well independently, complete assigned tasks in the established timeframe as per the process benchmarks.
- Observation & feedback by the immediate line & management team
- Maintain equipment, systems, and general work environment in good condition, adhering to all appropriate procedures.
- Issues/problems are effectively investigated and resolved or appropriately referred with recommendations.
- Acquire and update knowledge on procedures related to relevant processes.
- Observation & feedback by the immediate line & management team

What you’ll do: _(List out Key Responsibilities)_
- To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified Performance Level Agreements (PLAs).
- Continually acquire and update knowledge on procedures related to relevant processes.
- To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
- To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance department. The term compliance embraces all relevant laws, rules and codes with which the business has to

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