Avp - Operations, Gsc’s

5 months ago

Hyderabad Telangana, India HSBC Full time

-Job description

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realize their ambitions.

We are currently seeking an experienced professional to join our team in the role of **AVP Operations.**

**Principal responsibilities**
- Work closely with the senior leadership team, global and regional/market stakeholders, and global businesses - support the offshoring strategy, help implement strategic initiatives for the business and contribute towards the overall goals of SSCC Operations.
- Maintain robust engagement with WFM, Ops Analytics, Global Control Tower, stakeholders, to ensure proper capacity planning & forecasting with the objective to right size the GSC team to the expected volume. Review, question and engage with key stakeholders to facilitate the resolution of differences in productivity/MI across regions.
- Work with the broader Fraud and SSCC Operations teams and infrastructure; including Ops Support and Ops Transformation teams, to ensure optimal process performance including robust error/defect analysis based on the standard quality monitoring methodology and risk control assessment.
- Identify performance improvement opportunities and work with key stakeholders to realize the same. Support the delivery of appropriate training/refresher programs to improve process and service quality, automation and dashboard reporting, calibration, and coaching.
- Help develop and implement metrices, scorecards and status reports to track operational performance across various teams.
- Demonstrate the ability to organize and prioritize activities to ensure the role develops momentum through a series of quick wins
- Maintain effective relationships with site leadership team and central global utility teams i.e. IT systems support.
Requirements

**Requirements**:

- Strong leadership skills evidenced by achievement of objectives together with a proven track record of execution in an ever-changing Risk environment
- Strong relationship management skills with the ability to manage and engage multiple stakeholders, understand their expectations, negotiate in situations of conflicting interests and influence key decision makers in a positive manner
- Highly effective in working with all levels of management and staff and able to influence decision making in a matrix environment
- Ability to work under pressure and communicate well, being accurate and concise, ability to deliver to tight and demanding deadlines
- Experience of working in a high voice/volume environment with mínimal supervision and aligned to HSBC values and principles
- Attention to detail and ability to ensure that information is captured in a timely manner. Resourceful - ability to leverage resources available to achieve goal.
- Excellent reporting, tracking skills and MS Office skills. Ability to analyze large amounts of data efficiently, draw conclusions on what the data means and actions required
- Flexible, hard working approach, maintaining accuracy and structure to achieve successful outcomes

**You’ll achieve more when you join HSBC.**

**Issued By HSBC Electronic Data Processing (India) Private LTD

  • Avp - Design Gsc's

    6 months ago

    Hyderabad, Telangana, India HSBC Full time

    -Job description **Some careers shine brighter than others.** If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one...

  • Avp Assurance Gsc’s

    6 months ago

    Hyderabad, Telangana, India HSBC Full time

    -Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

  • Avp, Fc Major Investigations Gsc's

    6 months ago

    Hyderabad, Telangana, India HSBC Full time

    -Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

  • Avp Compliance Assurance Services, Gsc’s

    6 months ago

    Hyderabad, Telangana, India HSBC Full time

    -Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

  • Avp - Reward Analytics Gsc’s

    5 months ago

    Hyderabad, Telangana, India HSBC Full time

    -Job description **Business:.** **Human Resource** **Role Title**:AVP - Reward Analytics GSC’S** **Location **_(Country / City )_**: India/Hyderabad** **The Opportunity**: Role is part of a Group/Global Compensation specialist team responsible for key Reward activities across HSBC network. Job holder will be responsible for delivering leading a team of...

  • Avp, Fc Cmb and Gbm, Gsc's

    5 months ago

    Hyderabad, India HSBC Full time

    -Job description **Some careers shine brighter than others.** If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one...

  • Reg Reporting

    6 months ago

    Hyderabad, Telangana, India HSBC Full time

    -Job description **Business**:Magnus** **Open positions:1** **Role Title**:Reg Reporting - Transaction Testing AVP GSC’s** **Global Career Band**:5** **Location **(Country / City )**:Hyderabad / Chennai** **Recruiter Name**:Charu Jain** **Why join us?** - Assurance performs independent review and evaluation of end to end processes, risks and Key...

  • Avp - Employee Relations Support, Uk, Gsc’s

    6 months ago

    Hyderabad, Telangana, India HSBC Full time

    -Job description **Business**:Human Resources **Open positions**:1 **Role Title**:AVP - Employee Relations Support, UK, GSC’s **Global Career Band**:5 **Location**:Hyderabad, Gurgaon or Bangalore **Recruiter Name**:Radhika Narayan **Why join us?** This role will provide provide secretarial/administrative support to the UK Head of Employee Relations...

  • Executive Assistant Gsc’s

    6 months ago

    Hyderabad, Telangana, India HSBC Full time

    -Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

  • Avp, Fc Risk Stewardship Generalist, Gsc’s

    5 months ago

    Hyderabad, India HSBC Full time

    -Job description **Some careers shine brighter than others.** If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one...

  • Avp-finance Operations

    5 days ago

    Hyderabad, Telangana, India HSBC Full time

    -Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is,...

  • RPAConfigurator Gsc’s

    6 months ago

    Hyderabad, Telangana, India HSBC Full time

    -Job description **Business**:FCCS Innovation Team **Open positions**:1 **Role Title**: RPA Configurator GSC’s **Global Career Band**:7 **Location **_(Country / City )_**:India/Hyderabad **Recruiter Name**: Kanupriya Mishra **Why join us?** - FCCS Innovation team works on all the innovation agenda for all processes across the fuction. This includes...

  • Payroll Officer, Gsc's

    5 months ago

    Hyderabad, India HSBC Full time

    -Job description **Business: HR** **Open positions: 1** **Role Title: Payroll Officer, GSC’s** **Global Career Band: 8** **Location **_(Country / City )_**:Hyderabad** **Recruiter Name**:Radhika NARAYAN*** **Why join us?** - Part of the **US Payroll operations team** data/voice as assigned by the management. Manage assigned tasks and deliver output...

  • Global Mobility, Gsc’s

    6 months ago

    Hyderabad, Telangana, India HSBC Full time

    -Job description **Business**:HR - Performance and Reward** **Open positions: 1** **Role Title**:Global Mobility, GSC’s** **Global Career Band: 6** **Location **_(Country / City )_**: Hyderabad** **Recruiter Name**:Radhika NARAYAN** **Why join us?** Review and action weekly and monthly tax and social security compliance reports provided by HSBC’s...

  • Avp-operation (Housekeeping Facilities and Soft

    6 months ago

    Madhapur, Hyderabad, Telangana, India A2ZED FACILITY SERVICES Full time

    **Job description** **Tasks and Responsibilities**: - Manage the daily activities of the Housekeeping department to include appropriate cleaning of all areas. - Monitoring the field officers and Training officers. - Meeting clients and resolving the client queries. - Supporting the Sales team for survey and also with vigilance team if any investigation. -...

  • Customer Service Executive Gsc’s

    6 months ago

    Hyderabad, Telangana, India HSBC Full time

    -Job description **Business:.** **Collections Back office** **Open positions:1** **Role Title**:Customer Service Executive GSC’S** **Global Career Band:8** **Location **_(Country / City )_**: Hyderabad** **Recruiter Name : Kanupriya Mishra** **Why join us?** Collections back office team deals with UK delinquent customers who have missed a payment...

  • Contact Centre Representative, Gsc’s

    5 months ago

    Hyderabad, Telangana, India HSBC Full time

    -Job description **Business**:RBWM*** **Open positions: 1** **Role Title**:Contact Centre Representative, GSC’s** **Global Career Band: 8** **Location **_(Country / City )_**: Hyderabad** **Recruiter Name**:Jamal Unnisa** **Why join us?** Receives general inbound customer calls in a contact centre environment typically on a single product and or...

  • Credit Risk Generalist, Gsc’s

    5 months ago

    Hyderabad, India HSBC Full time

    -Job description Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling...

  • Investigator, Major Investigations, Gsc's

    6 months ago

    Hyderabad, Telangana, India HSBC Full time

    -Job description **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is,...

  • Avp QA Fci

    3 months ago

    Hyderabad, Telangana, India HSBC Full time

    -Job description **AVP, Quality Assurance, India FC Investigations.** **Some careers have more impact than others** If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued. Compliance is a global function that brings together all aspects of regulatory and...