Demand Strategist

5 months ago

Bengaluru Karnataka, India IBM Full time

Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

The Demand Strategist is the growth marketer - and the architect of the end-to-end customer journey with the goal of delivering healthy opportunity pipeline and revenue for IBM.

Demand Strategists design, orchestrate and optimize a modern mix of tactics that efficiently and effectively delivers desired brand reputation, relationship and revenue outcomes in direct alignment and support of strategic business plans. IBM puts customers at the heart of everything we do; IBM Demand Strategists exercise extreme empathy for all customers, prospects and users, making sure content is compelling and valuable and served up at the right time, in the right channel, in the right context.

Key Responsibilities:

- Strategy Planning & Customer Journey Design
- Understand the market landscape, business objectives, target personas, key use cases and product offers for the assigned demand program.
- Translate business objectives into actionable demand outcomes across the funnel.
- Receive inputs from product marketing, messaging & content strategists on business priorities, key messages and content strategy & plan
- Design the omnichannel demand journey for key audiences, anchored in a core demand experience & working backwards from the outcomes
- Build nurture and sales follow up/enablement strategy to land the right conversation with the right customer about the right solution/offering
- Execution Orchestration
- Design and deliver demand strategy for priority audiences, such as top account lists, industries and job roles
- Responsible for ensuring the discipline focals have the demand inputs they need in order to deliver a plan that aligns to demand strategy and can execute accordingly
- Required proficiency in channel strategy where you can speak to what is currently in market for your demand program
- Communicate demand strategy to relevant stakeholders, including but not limited to: geo hub teams, field marketing, BU stakeholders etc.
- Assess and communicate demand plan readiness to geo counterparts to ensure demand strategy can be picked up and executed outside of the US
- Partner with geo hub and field marketing teams to ensure sales is enabled to properly work leads
- Performance Optimization
- Understand brand to demand performance trends for the assigned campaign & work with discipline focals to diagnose and optimize performance issues
- Deep analysis of marketing performance across aspects such as tactic type, content asset, channel, audience segment or business line
- Evaluation of relevant KPIs (such as impressions, web traffic, organic search performance, leads, pipeline or wins) with a keen eye on benchmarks and yield rates
- Readiness to explain emerging performance opportunities or challenges
- Strategies to deliver “next best actions” and support targeted pipeline coverage and revenue for the business
- Turn insight into action - cycling of performance insights directly back into planning and orchestration

This is a Hybrid role, attendance to the office will be required only 3 times per week.

Required Technical and Professional Expertise
- Highly empathetic, able to imagine walking in our customers’ shoes
- Understand current and emerging marketing technologies and fundamentals of data science and applied analytics
- Mix of “right brain, left brain"" analytical and creative thinking
- Collaborative leadership style and use of agile methodology and tools
- Strong project management, time management, prioritization and organizational skills
- Able to make rapid decisions and assert proposals based on data-driven insights
- Strong executive presentation and stakeholder management skills High effectiveness working cross functionally to drive plans through to execution

Preferred Technical and Professional Expertise
- 5+ years experience in omni-channel demand generation or related role

About Business UnitIBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new inform

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