Presales

3 months ago

Navi Mumbai Maharashtra, India Morpheus Human Consulting Full time

Reference Code:

- 480-75
- Job Title:
**Presales
- Real Estate - Navi Mumbai**
- Category:

- Real Estate
- Job Description:

- Job Title: Tele-caller (Presales)
- Real Estate - Navi Mumbai
- Individual Contributor role
- Primary Purpose:

- 1. Contact individuals by telephone, inbound and outbound, in order to provide details of the product. Be a catalyst in gathering information, promoting the product and maximize the opportunity of converting the individual to a prospective client.
- Job Responsibilities:

- Key Accountabilities/Activities:

- 1. Make calls on the existing database as received from Channel Partners, Direct data.
- 2. Maintain a count of calls as instructed by the immediate reporting manager.
- 3. Sensitize the potential clients on the latest/upcoming projects.
- 4. Ensure to follow the assigned script for all the client interactions.
- 5. Answer all the client questions about the projects and the company.
- 6. Ask questions to understand customer requirements at best.
- 7. Handle first level grievances to maintain the company’s goodwill.
- 8. Collect references from the clients to enhance the existing database.
- 9. Make a valid estimate of the status of the client (hot, warm, cold) and apprise the sales team accordingly.
- 10. Direct the prospects to the sales team.
- 11. Maintain consistent follow up with clients and fix Inbound and Outbound meetings.
- 12. Maintains quality service by following organization standards.
- Data Documentation
- 1. Enter and update client information in the lead management system.
- 2. Ensure consistent data update and backup is maintained.
- 3. Keep records of calls and sales and note all the pertinent information.
- 4. Maintain operations and data management by following the latest policies and procedures.
- Internal Liaison and value addition
- 1. Consistently share value added information with the sales team basis the calls being made, for e.g., observed customer behaviors pattern.
- 2. Contribute to team effort by accomplishing related results as needed.
- Key Relationships
- Internal:

- 1. Co-ordination with Sales Managers on a day-to-day basis.
- External:

- 1. Prospective Clients.
- Key Skills:

- Key Skills:

- 1. Outstanding negotiation skills with the ability to resolve issues and address complaints.
- 2. Ability to learn about products and services and describe/explain them to prospects.
- 3. Ability to coordinate in a seamless way, internally as well as externally for business closures.
- Mandatory:

- 1. Excellent communication and interpersonal skills.
- 2. Tele-caller or other sales/customer service role experience is mandatory
- Industry: Real Estate preferred
- Gender: Open
- Experience: 1 - 4 years' experience as a Tele-caller or other sales/customer service role.
- Job Location: Dombivli, Mumbai
- Working Days: 6 Days
- Qualification: Graduate
- Notice Period: Immediate to 30 days- About Morpheus Consulting:
- Recruitment is a people-focused business - our success and growth are reliant upon our people. Our team of 130 consultants based in Middle east, Asia and Africa offer a blend of international recruitment experience, coupled with a platform of local market and industry knowledge. Morpheus Consulting has its presence since 2007 and has established itself as a reputed recruitment specialist in its industry.-
- Location:

- Mumbai, Navi Mumbai
- Required Experience:

- 1-4 yrs
- Positions:

- 1

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