Customer Support Executive
3 weeks ago
**Responsibilities Include**:
- Responsible for end to end closure of customer queries/complaints. Thorough understanding for all open issues and drive them to closure.
- Keep records of customer interactions, Follow communication procedures, guidelines and policies
- Meet Quality Assurance Requirements and other key performance metrics.
- Highlight important and major points from various queries/complaints to relevant stakeholders.
- Analyse and create daily, weekly and monthly reports. Circulate MIS, Dashboards and other Reports.
- Generate need based reports on demand by the team.
**Requirements**:
- Bachelor’s degree.
- Should have good knowledge of Microsoft office (Mainly MS Excel and MS PowerPoint).
- Should be from psychological background.
- Should be proficient in English speaking.
- Should be possessing “American Accent”.
- Should be ready for the night shift ( 8 pm - 5 am)
- Should possess experience in customer support domain of minimum 1 year.
Pay: ₹20,000.00 - ₹30,000.00 per month
Schedule:
- Night shift
Application Question(s):
- What is your current CTC ?
- What is your in-hand salary ?
- What is your highest qualification and its completion year ?
- Do you possess a system and high internet connectivity for WFH?
- Do you belong from Pyschology educational background ?
- Do u acknowledge the job tyming 8 PM to 5 AM?
- Do you possess good English speaking skills and American accent ?
- How many total years of experience do you have in customer support ?
- How many total years of experience do you have in American accent ?
Work Location: Remote
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