Customer Support Executive
2 months ago
**Responsibilities**:
- you are required to solve routine problems, largely through precedent and referral to general guidelines
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Properly escalate unresolved issues to appropriate internal teams.
- Ensure all issues are properly logged.
- Follow up with clients to ensure their IT systems are fully functional after troubleshooting.
- Prepare accurate and timely reports.
- Document technical knowledge in the form of notes and manuals.
- Software training to the new customers about the usages of software
**Required Skills**:
- Hands-on experience with Windows /Mac OS environments.
- Good understanding of computer systems, mobile devices, ISP, Laptops, Telecom, Networking, Troubleshooting, and other tech products.
- Ability to diagnose and troubleshoot basic technical issues.
- Excellent problem-solving and English communication skills.
- Ability to provide step-by-step technical help, both written and verbal.
- BS degree in Information Technology, Computer Science, or a relevant field.
- Should have knowledge and skills to handle international Customers
**Experience**:1+**Job Category**:Business Development**Job Type**:Full Time (Night Shift)**Job Location**:Work From Home
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