Customer Care Executive
3 weeks ago
**JOBPROFILE: CUSTOMER CARE EXECUTIVE**
**Location: Remote**
**Salary: 15000-20000 per month**
**Qualifications**:
- High School Diploma or equivalent
- Excellent communication skills
- Fluency in English and any other language(Telgu)
- Friendly attitude and good customer service skills
- Proficiency in computer programs and technology
- Knowledge of customer care techniques
- Able to work independently
**Responsibilities**:
- Identify customer needs and help customers use specific features
- Understand customer requirements and provide appropriate solutions
- Research required information using available resources
- Follow up with customers to ensure their issues are resolved
- Maintain a record of customer interactions and transactions
- Update customer profiles in internal data bases
- Comply with company policies and procedures
- Suggest process improvements to enhance customer service experience
**Skills**:
- Excellent communication and interpersonal skills
- Good problem-solving and decision-making skills
- Strong attention to detail
- Ability to work well under pressure
- Ability to work independently and as a team
- Excellent organizational and time management skills
**Benefits**:
- Completely remote working
- Immense learning opportunity
**Job Types**: Full-time, Permanent
**Salary**: From ₹200.00 per day
**Benefits**:
- Cell phone reimbursement
- Health insurance
- Work from home
Schedule:
- Day shift
- Morning shift
- Rotational shift
Supplemental pay types:
- Performance bonus
- Yearly bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: Remote
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