Customer Care Executive

3 weeks ago


Remote, India Ipsator Analytics Private Limited Full time

**Answering phones from customers professionally and responding to customer inquiries and complaints.**:

- Researching required information using available resources.
- Handling and resolving customer complaints regarding product sales to customer service problems.
- Providing customers with the organization’s service and product information.
- Identifying, escalating priority issues and reporting to the high-level management.
- **Answering inbound calls.**:

- Following up complicated customer calls where required.
- Completing call notes and call reports as necessary and updating them in the CRM.
- Obtaining and evaluating all relevant data to handle complaints and inquiries.
- Recording details of comments, inquiries, complaints, and actions taken.
- Managing administration, communicating and coordinating with internal departments.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 per month

**Benefits**:

- Paid sick time
- Paid time off

Schedule:

- Day shift
- Evening shift
- Morning shift
- Weekend availability

Supplemental pay types:

- Overtime pay
- Performance bonus

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Customer support: 1 year (required)
- total work: 1 year (required)

**Language**:

- Hindi (required)
- English (required)
- any other regional language (required)

Work Location: Remote

Application Deadline: 07/02/2024
Expected Start Date: 15/02/2024



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