Customer Care Executive
2 months ago
**Responsibilities**:
- Respond promptly and professionally to customer inquiries received via WhatsApp and Instagram.
- Provide product information, pricing details, and assistance with placing orders.
- Address customer concerns, complaints, and feedback in a courteous and empathetic manner.
- Collaborate with other team members to resolve customer issues and ensure customer satisfaction.
- Process orders and payments accurately and efficiently.
- Keep detailed records of customer interactions and transactions.
**Qualifications**:
- Excellent communication skills, both written and verbal.
- Strong customer service orientation with a passion for helping others.
- Ability to work independently and as part of a team in a fast-paced environment.
- Detail-oriented with excellent organizational and multitasking abilities.
- Proficiency in using WhatsApp and Instagram for business purposes.
- Basic knowledge of sales techniques and strategies.
- Prior experience in customer service or sales roles is preferred but not required.
- A positive attitude and willingness to learn and grow with the company.
**Benefits**:
- Competitive salary
- Opportunities for career advancement and professional development
- Friendly and supportive work environment
**Job Types**: Full-time, Fresher
Pay: ₹8,000.00 - ₹15,000.00 per month
**Benefits**:
- Flexible schedule
- Work from home
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- Technical support: 1 year (preferred)
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
Work Location: Remote
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