Customer Care Executive

2 weeks ago


Remote, India MANAH Wellness Full time

**Role & Responsibilities**:
Handling customer inquiries: The Customer Care Executive is responsible for answering customer inquiries related to product information, pricing, and any other queries related to clients wellbeing.

Resolving customer complaints: The Customer Care Executive must investigate and resolve customer complaints and issues, ensuring that customers are satisfied with the resolution provided.

Maintaining customer records: They must maintain accurate records of customer interactions and transactions to ensure that all information is up-to-date and readily accessible.

Identifying opportunities: The Customer Care Executive must identify opportunities to improve customer service and suggest appropriate solutions to enhance customer satisfaction.

Providing product or service information: The Customer Care Executive must be knowledgeable about the company's products or services and provide relevant information to customers.

Handling customer feedback: They must respond to customer feedback, both positive and negative, to ensure that customers feel heard and valued.

Coordinating with other departments: The Customer Care Executive must work closely with other departments, such as Sales, Marketing, and Operations, to ensure that customer needs are met.

**Experience**
- Client support roles for minimum 1 year
- Proficiency in English, Hindi and one Major Indian Language
- Ability to communicate fluently on phone
- Experience in calling and outreach
- Excel competency
- Worked in a payment process building and maintenance

**Salary**: ₹10,000.00 - ₹15,000.00 per month

Schedule:

- Day shift
- Morning shift
- Night shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- 1 year of Customer service (required)
- Technical support (required)

**Language**:

- Hindi (required)
- English (required)
- Hindi, English and One Major Indian Language (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

Application Deadline: 01/05/2023



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