Customer Care Executive
2 weeks ago
**Role & Responsibilities**:
Handling customer inquiries: The Customer Care Executive is responsible for answering customer inquiries related to product information, pricing, and any other queries related to clients wellbeing.
Resolving customer complaints: The Customer Care Executive must investigate and resolve customer complaints and issues, ensuring that customers are satisfied with the resolution provided.
Maintaining customer records: They must maintain accurate records of customer interactions and transactions to ensure that all information is up-to-date and readily accessible.
Identifying opportunities: The Customer Care Executive must identify opportunities to improve customer service and suggest appropriate solutions to enhance customer satisfaction.
Providing product or service information: The Customer Care Executive must be knowledgeable about the company's products or services and provide relevant information to customers.
Handling customer feedback: They must respond to customer feedback, both positive and negative, to ensure that customers feel heard and valued.
Coordinating with other departments: The Customer Care Executive must work closely with other departments, such as Sales, Marketing, and Operations, to ensure that customer needs are met.
**Experience**
- Client support roles for minimum 1 year
- Proficiency in English, Hindi and one Major Indian Language
- Ability to communicate fluently on phone
- Experience in calling and outreach
- Excel competency
- Worked in a payment process building and maintenance
**Salary**: ₹10,000.00 - ₹15,000.00 per month
Schedule:
- Day shift
- Morning shift
- Night shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- 1 year of Customer service (required)
- Technical support (required)
**Language**:
- Hindi (required)
- English (required)
- Hindi, English and One Major Indian Language (required)
Shift availability:
- Day Shift (required)
- Night Shift (required)
Application Deadline: 01/05/2023
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