Customer Support Executive

1 month ago


Remote, India Amber Internet solutions Full time

Sales

**Customer Support Executive (Chat Support) (Remote)**:

- Remote | Full Time- If you are passionate about making international mobility and living seamless and accessible, then
- **Join us in building the future of student housing**.

**Individual responsibilities**:

- Respond promptly and professionally to incoming customer inquiries on chat.
- Maintain updated knowledge of the organisation's products, services, and customer service policies.
- Identify customer needs and help customers use specific features.
- Document customer interactions when necessary, compiling documents and forwarding information to interested parties.
- Explain simply and clearly in response to customer questions and check for customer understanding and acceptance.
- Recommend new products or services or make suggestions for improvements by identifying relevant features and benefits.
- Participate in training opportunities provided by the organisation.
- Establish and maintain good rapport with customers by using positive language and anticipating their needs.
- Assign tickets to respective associates/managers.
- Highlight discrepancies caused because of associate negligence,
- Maintain necessary SLAs for the smooth functioning of the department.
- Take total accountability for CSAT.

**Skills required**:

- Customer orientation and ability to adapt/respond to different types of characters.
- Excellent communication and problem-solving skills.
- Ability to multitask, prioritise, and manage time effectively.
- 2+ years of previous customer service experience is a plus.
- A friendly and welcoming manner with clients and other members of the customer service team
- Ability to explain complex concepts in a clear, straightforward manner to customers.
- Strong command of written and verbal English.
- Ability to maintain a calm and polite manner in stressful situations.
- Willingness to cooperate with customers and management to resolve any issues.
- Familiarity with our industry is a plus.
- Patience when handling tough cases.

**Qualifications**:

- Education level - Graduate
- A minimum 60% is required in academics



  • Remote, India AM2PM Support Private Limited Full time

    **JOBPROFILE: CUSTOMER CARE EXECUTIVE** **Location: Remote** **Salary**: 15000-20000 per month **Qualifications**: High School Diploma or equivalent Excellent communication skills **Fluency in English ,Hindi and Tamil languages.** Friendly attitude and good customer service skills Proficiency in computer programs and technology Knowledge of customer...


  • Remote, India AM2PM Support Private Limited Full time

    **JOBPROFILE: CUSTOMER CARE EXECUTIVE** **Location: Remote** **Salary: 15000-20000 per month** **Qualifications**: High School Diploma or equivalent Excellent communication skills Fluency in English and Hindi any other language(optional) Friendly attitude and good customer service skills Proficiency in computer programs and technology Knowledge of...


  • Remote, India V5 Global Services Pvt Ltd Full time

    Designation - Customer Support Executive Mode - Full Time (Work From Home) Qualification - 12th Pass Must have 1 year of experience in Customer Support. Must have Good Communication Skills in English. **Job Types**: Full-time, Permanent Pay: ₹13,000.00 - ₹17,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass)...


  • Remote, India Maan Source Full time

    **Central Ops Support Executive** The Central Ops Support Executive is expected to remotely support the daily operations of sellers, including daily metrics monitoring, triggering on field support to sellers and audits, stake holder management, within and outside of Amazon, rolling out of new processes, and running central control centres. The job requires...


  • Remote, India Panorama Full time

    PANORAMA RESOURCES/TECHNOLOGIES is hiring for below mentioned position: - 1.Customer Support Executive Experience - 2-5 years Location - Remote No. of position - 2 Immediate joiners must apply. **Benefits**: - Leave encashment - Paid sick time - Paid time off Schedule: - Monday to Friday Work Location: Remote


  • Remote, India Futwork Full time

    Job Description for Inbound Customer support Service Job Title - Customer Support Service Reports To - Team Leader Skills Required - TeleCaller / Customer support / Inbound Calling **Roles and Responsibilities -** - Provide resolution and wrap up the call. - Respond quickly on the calls that you will receive - Keep updated with the product Knowledge -...


  • Remote, India Brevistay Hospitality Pvt Ltd Full time

    **Brevistay is looking for a motivated and experienced Customer Support Executive to join our customer support department. The person will be responsible for driving superior customer support to customers through policies, procedures, and the setting of goals. You will be up-to-date on industry products and trends, and train staff...


  • Remote, India V5 Global Services Pvt Ltd Full time

    **Profile - Customer Support Executive** **Permanent part time work from home** **Must have Excellent Communication Skills in English & Hindi** **Freshers & Experience both can Apply** **Working hours - 4 hrs 20 min rotational shift s and week off** **salary Range - 6K to 8.5 kLaptop or PC with latest processor and wifi mandatory** **Allowance - 800** **Job...


  • Remote, India Sigma Solve Inc Full time

    Customer Support Engineer AgileAssets, A Trimble Company, is looking for a Customer Support Engineer (CSE) to provide our clients support for the AgileAssets software solutions. In this role you will help resolve client technical issues. The CSEwill work directly with Clients,the Client Success Managers and Product team to provide ongoing technical support...


  • Remote, India Verteil Technologies Full time

    Non Engineering Posted on May 23, 2024 - Hybrid-India*** Minimum Required Experience : 3 years Full Time **Skills**: - Audit - investor handling - foreign collaboration - Compliance - Description Verteil Technologies is at the forefront of revolutionizing the traditional airline distribution landscape with its innovative direct connect distribution...


  • Remote, India Techlanz Full time

    Position Overview: We are seeking a passionate and knowledgeable individual to join our customer support team as a Customer Support Intern. As part of our team, you will play a crucial role in ensuring that our users receive prompt and effective assistance with technical issues, product inquiries, and general support needs. Key Responsibilities: - Guide...


  • Remote, India Renew Now solutions Full time

    An international voice process job in specialized work that involves handling customer queries and orders over the phone in one or more international languages. It requires customer service abilities, problem-solving skills, and technical know-how Responsibilities and Duties Provide customer support via phone calls for international...


  • Remote, India Sadhna.co Full time

    Are you a female professional with exceptional speaking skills, eager to restart your career from home? Sadhna.co is seeking a dedicated and enthusiastic customer support executive to join our team. As a customer support executive, you will play a crucial role in assisting our valued customers with their orders, inquiries, and...


  • Remote, India Dhal Information System Pvt.Ltd.(DIS) Full time

    Job Opportunity: Customer Care Executive Position: Customer Care Executive Experience: Freshers and Experience (both welcome!) Location: Work from Home Language: Hindi / Odia / english Key Responsibilities: Provide accurate and timely information to customers. Resolve customer issues and ensure satisfaction. Collaborate with the team to enhance overall...


  • Remote, India Himotech Global PVT. LTD Full time

    **Responsibilities Include**: - Responsible for end to end closure of customer queries/complaints. Thorough understanding for all open issues and drive them to closure. - Keep records of customer interactions, Follow communication procedures, guidelines and policies - Meet Quality Assurance Requirements and other key performance metrics. - Highlight...


  • Remote, India Nivoda Full time

    Salary range $30,500 - $35,000_ Do you have the experience, drive, energy, and passion for delivering world-class customer service? We want to meet you! **About Nivoda** Nivoda is an extremely fast-growing B2B marketplace changing how the global jewelry industry operates. We connect buyers and sellers of jewelry on our online platform and facilitate the...


  • Remote, India MILIEU GROUP Full time

    **Responsibilities**: - Provide exceptional customer service and support to clients via various communication channels, including phone, and chat. - Handle customer inquiries, troubleshoot technical issues, and resolve complaints in a professional and timely manner. - Assist customers with product information, account management, and billing inquiries. -...


  • Remote, India Nordek Full time

    **Job Title**: Customer Experience (CX) (Customer Support Engineer) **Years of Experience**:2+ Years **Location**: India, REMOTE **Company**:Nordek **Must Have**:Web3 / BlockChain Industry Exp. **Overview**: **Responsibilities**: - Be the single point of contact for all the assigned products to you for our customers. - Diagnose and troubleshoot...


  • Remote, India ILET Solutions Full time

    **Job Information**: Industry **EdTech** *** Work Experience **1-3 years** *** **Remote Job** This is a remote position. We are looking for enthusiastic Customer Success Executives to work with our team to ensure that our products and services are delivered with high standards in terms of user experience and support. You will work as part of a team...


  • Remote, India Bacancy Full time

    Bacancy is an Agile-based offshore web Development Company providing excellent service and solutions with a presence in India, the USA, Australia, and Canada. We have currently got a strength of 950+ Employees. We specialize in software product development and have successfully executed numerous projects in software development, Web Design & Development,...