Junior Executive Customer Success

2 months ago

Remote, India BrandIntelle Services Full time

Brandintelle is one of the first and only enterprise solutions catering to streamlining marketing processes and enabling marketing teams to make analytics-backed decisions powered by AI.

**About Us**:

- We are a startup team of 50+ amazing & diverse individuals from various backgrounds, ethnicities, and ages.- We are an employee-first Product Company (not a services-based business), and you get to be a part of an amazing product roadmap.- We guarantee your experience to be 10x more enriching and faster than a traditional MNC environment- We work on exciting technologies and are open to trying out new things.- We are close-knit like a family and motivate each other to grow constantly**Position**: Junior Executive: Customer Success

**Exciting Opportunity**:
Joining us as a Junior Executive in Customer Success means stepping into a dynamic role where you'll lead customer interactions and ensure unparalleled satisfaction with our software products. With a strong emphasis on communication and multitasking, you'll have the chance to showcase your interpersonal skills while delivering exceptional service and support to our valued customers.

**Why Choose Us**:
At Brandintelle, we offer more than just a job - we provide an opportunity to be an integral part of our success story.
- While being part of a large corporation is attractive, it’s harder to look at a business outcome and say, “Yes, I was an important part of that.” In Brandintelle on the other hand, you will get a chance to say, “I was responsible for achieving that landmark” As a Junior Executive, you'll play a pivotal role in achieving milestones and driving positive change. Our inclusive culture fosters meaningful connections, with regular team events and volunteer opportunities that you can be proud of.

Join us. But only if you’re the ambitious, hardworking, do-it-yourself type. Someone who is willing to take on multiple challenges to create measurable, positive changes.

**Responsibilities**:
1. Engage proactively with customers, guiding them through inquiries, onboarding, and ensuring a seamless customer journey.
- 2. Develop an in-depth understanding of our SaaS products to effectively address customer questions and provide expert guidance on features and functionalities.
- 3. Organize and lead user training sessions to empower customers to maximize the value of our products.
- 4. Gather and document valuable customer feedback and insights, collaborating with the Customer Success team to drive continuous improvement.
- 5. Analyze customer data and usage patterns to identify opportunities for enhancing the customer experience and driving product adoption.
- 6. Create and maintain comprehensive documentation, including FAQs and guides, to facilitate self-service support for customers.
- 7. Collaborate closely with the Customer Success team to support account management activities, including renewals and upselling opportunities.

**Requirements**:
1. Bachelor's degree in Business, Marketing, or a related field preferred.
- 2. Demonstrated passion for customer success and a track record of delivering exceptional service.
- 3. Excellent communication skills, both written and verbal, with the ability to convey technical concepts effectively.
- 4. Eagerness to learn and adapt to new technologies and SaaS products.
- 5. Strong team player with outstanding interpersonal skills.
- 6. Detail-oriented with a commitment to delivering top-notch customer service.
- 7. Proficiency in MS Office and familiarity with CRM tools.

Brandintelle is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and interns.

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