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Customer Success Trainees

4 weeks ago

Remote, India Recruit CRM Full time

**Customer Success Associate at Recruit CRM**

**Company Overview**:
Join our thriving team at Recruit CRM As a headquartered SaaS company based in the US, Ireland, and India, we proudly serve over 1,200 top Executive Search and recruitment Firms in 100+ countries. With a staggering 70% YoY growth and a team of 150+ individuals across the globe, we are recognized as a leader in our industry. We boast a #1 ranking in our category by Gartner, a high 4.9/5 score on Capterra & G2, and numerous accolades for our outstanding customer support.

**Why Join Us?**
- Enjoy the benefits of a fully remote working culture.
- Flexible work timings.
- Transparent and open communication.
- Competitive pay.
- Growth opportunities in Account management.

**Compensation, Duration & Work Timing**:

- **Internship Stipend (3 months)**:COP 10,50,000/month working 21 hours per week.
- **Training Stipend (6 months)**: COP 21,00,000/month working 42.5 hours per week.
- **Post-Training (Full-Time) Annual Salary**: COP 4,70,00,000 (Base Salary) + COP 94,00,000 (Performance Variable) working 42.5 hours per week.

**Role Description**:
As a Customer Success Associate, you'll champion our dedication to top-notch client service. With every interaction, you’ll aim for the “Wow, that was amazing” reaction, ensuring clients feel valued and understood.

**Key Responsibilities**:

- Speak with Spanish & English-speaking Customers.
- Handle client queries via text and video calls.
- Understand and convey customer needs to the team.
- Solve user challenges, providing solutions or workarounds.
- Uphold communication guidelines and procedures.
- Build and nurture client relationships.
- Continuously strive for exceptional service delivery.

**No. of openings: 5**

**Who Should Apply?**
- Fresh graduates/post-graduates passing out in 2024.
- Excellent Verbal and Written communication skills in Spanish & English.

**Training & Career Path**:

- **Structured Onboarding**: Upon successful completion of the college and 9 months internship/trainee program, transition to a full-time role.
- **Growth Opportunities**: Demonstrating stellar performance in your role can propel you to exciting career advancements within just 6 months of training completion and becoming a full-time employee. You get an opportunity to become Customer Success Manager/Success Manager after gaining experience.
- **Account Management/Success Manager**:Dive deep into client onboarding, engage with industry leaders, and tailor customer accounts to precisely meet their business needs. If you possess exemplary people skills, this role beckons.

**Selection Process: (All Virtual)**
- HR Round
- Assignment
- Interview Round with Functional Leaders
- Final Interview with the Founder

**Location**: Fully remote working culture.

**Customer Success Values**:
We believe as a fully remote company which is scaling at a rapid pace, organisation values & institutionalising these values are pivotal to its growth & sustenance.
Recruit CRM organisational values from an acronym CACTI
- Customer Obsession, Aggressiveness, Commitment, Transparency, Integrity.

We make sure all our practices & processes are aligned to these values viz—hiring, feedback, rewards, promotions, et al.

**Customer Obsession**:
Tirelessly run the extra mile, making the customer’s perception your reality. Make the customer your priority and deliver a friendly, seamless customer experience in all interactions across all channels.

**Aggression**:
Earn customer loyalty through an aggressive commitment to their needs. Go above and beyond your capacities, and provide the best possible solutions/ resolution in the most delightful manner.

**Commitment**:
The goal is to set realistic customer expectations and then not just meet them but to exceed them — in unexpected and helpful ways. It’s a day-in, day-out, ongoing, never-ending, persevering activity.

**Transparency**:
Honest communication must be the foundation of all internal and customer interactions. From the customer’s perspective, experiences are seamless when there is an expectation of consistency across all interactions, which can only be achieved by adhering to the truth.

**Integrity**:
If you want to be successful, never lie to yourself”. Be honest to yourself, your team, and especially your customers.

**For Queries**:
We pride ourselves on our young, energetic, diverse team. With flexibility, a commitment to continuous learning, and an overarching objective to create wealth for our team members, Recruit CRM is the place to build a rewarding and fulfilling career.

We look forward to having you on our team

**100% Remote**

TYPE

**None**

DEPARTMENT

**Customer Success

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