Customer Support
6 months ago
**Department**: Customer Support & Success Team**
**Location**: Remote or On Site Kolkata**
**Job Summary -** We are looking for a Customer Support - Trainee who will be responsible for customer software adoption and support.
**Key Responsibility Areas**
**1. Client Support**:
- Troubleshoot & provide step-by-step instructions or solutions to resolve client tickets.-
- Act as a liaison between clients and internal teams, escalating complex issues or feedback as necessary to ensure timely resolution.- Guide clients in the effective use of SP digital logistics platform, addressing inquiries related to account setup, navigation, features, and functionalities.
**2. Customer Success - Adoption Enhancement**:
- Monitor user adoption and clients KPI adherence across the platform.-
- Proactively engage users through review meetings to drive product adoption & driver value.-
- Continuously strive to enhance the client experience by identifying opportunities for process improvements.-
- Implement strategies for enhancing user engagement and satisfaction.- Foster a positive user experience by providing timely and effective support.
**3. User Account Configuration**:
- Configure user accounts in the system based on individual requirements.-
- Ensure accurate and seamless onboarding processes for new users.- Collaborate with cross-functional teams to address user configuration needs.
**4. Training and Onboarding**:
- Assist in the creation of support documentation and tutorials to empower clients in self-service troubleshooting and onboarding.Facilitate a smooth onboarding process, ensuring users have necessary knowledge and resources.- Respond promptly to user inquiries, providing clear and concise guidance.
**5. Monitoring and Reporting**:
- Monitor user adoption levels and identify areas for improvement.-
- Generate reports on user engagement, identifying gaps and proposing solutions.-
- Collaborate with internal teams to implement strategies for improving user adoption.- Maintain accurate and detailed records of client interactions and inquiries
**6. Product and Customer Growth**:
- Collaborate with cross-functional teams, including product development and sales, to communicate client feedback and contribute to product enhancements.-
- Stay updated on product updates, industry trends, and best practices to provide informed assistance and support to clients.-
- Foster good relations with customers to maintain product ratings and referral for new clients.- Identify growth opportunities for further digitalisation at existing clients.
**Qualifications**:
- Bachelor's degree in engineering, business administration, logistics, supply chain management, or a related field preferred.-
- Good in Excel and / or Presentation.-
- Excellent communication skills, both verbal and written, with the ability to convey technical information clearly and concisely to non-technical clients.-
- Strong problem-solving abilities and a proactive approach to resolving client issues and inquiries.-
- Any past experience with basic technical troubleshooting, logistics software, CRM tools, help desk, similar client facing role, is a plus.-
- Willingness to work flexible hours as needed to support client business needs.**Preferred Skills & Attitude**:
- Take ownership of work assigned and persistence to closure.-
- Quick learner and internal drive for continuous improvement.-
- Experience or interest in software or technology-related customer support.-
- Exceptional interpersonal skills and the ability to empathize with clients' needs and concerns.-
- Detail-oriented with excellent organizational skills and the ability to manage multiple priorities effectively.-
- Knowledge of best practices in user training and adoption strategies.**Other Details**:
- Number of Openings - 3-
- Job Type - Full time-
- Salary - 3 to 6 LPA**About SuperProcure**
- SuperProcure is a next-generation end-to-end TMS platform with multi-enterprise collaboration for shippers. It digitizes and automates all processes across the logistics value chain from vehicle sourcing to freight accounting, ensuring stakeholder collaboration, real-time visibility & transparency. We are determined to make the lives of the logistic teams easier, add value, and help in establishing a fair and beneficial process for businesses. SuperProcure is trusted by a diverse customer base spread across manufacturing & construction industries to boost their customer serviceability with cutting-edge technology solutions.
Our clients include some of the fortune 500 companies such as Tata Chemicals, Havells, KEI, Tata Consumers, Dawaat, Shyam Steel, MP Birla Corporation, and many more.
- SuperProcure is backed by IndiaMart, Caret Capital & IIM Calcutta. It has been recognized for its innovation at the CII Industrial Innovation Awards, was recognized amongst the Top 50 Emerging start-ups in India by NASSCOM, and ranked Asia's top 10 TMS solution providers by the Global Supply Chain Council (GSCC)
-
Customer Support
3 days ago
Remote, India Capital Street fx Full timeWe are seeking a highly motivated and customer-focused individual to join our Customer Support team. As a Customer Support Executive, you will provide exceptional support to our customers, resolving their queries and concerns in a timely and professional manner. Key Responsibilities 2. Provide accurate and timely solutions to customer queries. 3. Resolve...
-
Customer Support
2 months ago
Remote, India Helping Hearts Full time**Job Title**: Customer Support Specialist **Location**: Work fom home **Employment Type**: Full-time/Part-time **Job Overview**: We are seeking a dedicated and empathetic Customer Support Specialist to join our team. In this role, you will be the first point of contact for our customers, helping to resolve their issues, answer questions, and ensure a...
-
Customer Support
6 months ago
Remote, India Tekhunt Solutions Full time**Role: Customer Support Associate** **Exp:1+ Years** **Location: Remote** **ROLES AND Responsibilities**: - Calling active and budding clients, Inbound and Outbound process. - Answering phones and explaining the product and services offered by the company. - Regular following up with the customer. - Contacting existing customers as well as prospective...
-
Customer Support Advisor
6 months ago
Remote, India Brandwatch Full timeBrandwatch, a Cision product, empowers over 5,000 of the world’s most admired companies to understand and engage with customers at the speed of social. Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized, best-in-class products and...
-
Customer Support Executive
6 months ago
Remote, India V5 Global Services Pvt Ltd Full timeDesignation - Customer Support Executive Mode - Full Time (Work From Home) Qualification - 12th Pass Must have 1 year of experience in Customer Support. Must have Good Communication Skills in English. **Job Types**: Full-time, Permanent Pay: ₹13,000.00 - ₹17,000.00 per month Schedule: - Day shift **Education**: - Higher Secondary(12th Pass)...
-
Customer Support Associate
6 months ago
Remote, India Renew Now solutions Full timeAn international voice process job in specialized work that involves handling customer queries and orders over the phone in one or more international languages. It requires customer service abilities, problem-solving skills, and technical know-how Responsibilities and Duties Provide customer support via phone calls for international...
-
Customer Support Professional
6 months ago
Remote, India Sigma Solve Inc Full timeCustomer Support Engineer AgileAssets, A Trimble Company, is looking for a Customer Support Engineer (CSE) to provide our clients support for the AgileAssets software solutions. In this role you will help resolve client technical issues. The CSEwill work directly with Clients,the Client Success Managers and Product team to provide ongoing technical support...
-
Customer Support Associate
6 days ago
Remote, India Unified Mentor Pvt. Ltd. Full time**Job Title**: Customer Support Executive **Location**: Remote **Stipend**: ₹7,000 + Incentives **Probation Period**: 2 months **About Unified Mentor** Unified Mentor is dedicated to delivering high-quality educational programs that empower individuals to advance their careers. As a Customer Support Executive, you’ll play an essential role in ensuring...
-
Customer and Onboarding Support
6 months ago
Remote, India Aceware FintechServices Pvt Ltd infopark TBC Full timeJob Title: Customer and Onboarding Support Experience Level: 0-3 years. Education: Any Graduation Languages: Telugu, Kannada & English **Job Description**: We are seeking a motivated and customer-centric individual to join our team as a Customer and Onboarding Support representative. As a part of our fintech company, you will play a crucial role in...
-
Customer Support Representative
6 months ago
Remote, India Hopin Full timeWho are we?? Live streaming is a great medium for storytelling - and telling great stories benefits everyone. Whether you’re a creator, content marketer, entrepreneur, or just someone with something to say, live streaming is an exciting and effective way to spread your message. But live streaming tools are very complicated. You shouldn’t need to spend...
-
Customer Support Representative
6 months ago
Remote, India Zecruiters Jobconnect Private Limited Full timeUrgent Requirement Work from Home oppurtunity Description: Responsibilities / Profile Customer Support Associate / Executive. Responsibilities include interacting with customers through telephone for support / sales related queries, billing / invoicing / renewals related assistance to customers etc. **Age - 18-30 years** **Work from home** **Office...
-
Customer Support Representative
6 months ago
Remote, India HighLevel Inc. Full time**Location**: This is a 100% remote opportunity for applicants residing in India. **Schedule**: This is a full-time, 40 hours per week position. Open availability is needed and we have shifts available that span mornings, afternoons, evenings, and weekends. **Who We Are**: HighLevel is an all-in-one, white-label marketing platform for agencies &...
-
Customer Support Associate
6 months ago
Remote, India MyfitSoul Technologies Private Limited Full timeCustomer support (Hybrid) MFS Solutions is a renowned company specializing in business process outsourcing (BPO). Our BPO services are designed to help businesses streamline their operations, reduce costs, and enhance overall efficiency. We take a client-centric approach, engaging closely with our clients to fully comprehend their unique requirements. This...
-
Customer Support Associate
1 day ago
Remote, India MyfitSoul Technologies Private Limited Full timeCustomer support MFS Solutions is a renowned company specializing in business process outsourcing (BPO). Our BPO services are designed to help businesses streamline their operations, reduce costs, and enhance overall efficiency. We take a client-centric approach, engaging closely with our clients to fully comprehend their unique requirements. This enables...
-
Customer Support Associate
6 months ago
Remote, India WATI.io Full time**Wati is a Series B, fast growing SaaS platform that is revolutionizing how companies communicate with their customers.** Through our cutting-edge customer engagement software built on Whatsapp’s Business API, businesses are now able to have personalised conversations, be easily accessible and engage with their customers in-real time - at scale! We live...
-
Customer Support Agent
2 months ago
Remote, India Nuventure Connect Full time**Full Time, Remote, India - Kochi**: Nuventure Connect, an ISO 27001:2022 and SOC 2-certified company leverages deep technology expertise to solve complex business problems, empowering clients worldwide. Our commitment to state-of-the-art technology solutions spans the entire product value chain, helping customers globally. With expertise in engineering,...
-
Customer Support Executive
6 months ago
Remote, India GLOBOSE TECHNOLOGY SOLUTIONS PRIVATE LIMITED Full time**Globose Technology Solutions Pvt Ltd (GTS) is an AI data collection Company that provides different Datasets like image datasets, video datasets, text datasets, speech datasets, etc. to train your machine learning model.** **Position Title**: Customer Support and Sales Coordinator (Real Estate) **Job Type**: Full-time, Remote **Work Hours**: 9 a.m. to 6...
-
Customer Support Associate
6 months ago
Remote, India Murf AI Full time**Company Introduction** Murf AI is working on simplifying voice audio and making high-quality voice overs accessible to everyone, using artificial intelligence. Murf helps users create lifelike voice overs in a matter of minutes, without the need for any recording equipment. Founded by alumnus of IIT Kharagpur, we are an early-stage funded start-up...
-
Customer Support Agent
6 days ago
Remote, India Super Scholar Full time**Job Summary**: Join our customer support team to handle inquiries via WhatsApp, live chat, and social media for a leading hair transplant clinic. When chat is unavailable, you will also assist with customer calls. This role provides an opportunity to help clients on their hair restoration journey. **Key Responsibilities**: - Respond to customer inquiries...
-
Customer Support Representative
5 months ago
Remote, India Datastraw Full timeTitle: Customer Support Executive (Female Only) Type: Full-time (6 days/week), 8:00 am - 5:00 pm IST **Salary**: Up to Rs. 23,000 Company Overview: Join a pioneering fertility-tech company empowering women and partners on their fertility journey. We prioritize customer needs, offering exceptional support. **Responsibilities**: - Demonstrate empathy and...