Customer Support Professional

2 weeks ago


Remote, India Sigma Solve Inc Full time

Customer Support Engineer

AgileAssets, A Trimble Company, is looking for a Customer Support Engineer (CSE) to provide our clients support for the AgileAssets software solutions. In this role you will help resolve client technical issues. The CSEwill work directly with Clients,the Client Success Managers and Product team to provide ongoing technical support post implementation of the AgileAssets software. Responsibilities include identifying, analyzing, prioritizing, and resolving client support cases with suitable technical solutions that satisfy business needs and ensure long-term client success. CSEs must learn how AgileAssets software functions, how to configure our software to meet the needs of diverse clients, and to, provide effective support to enable customers to do the same and be able to communicate effectively with cross-department stakeholders within AgileAssets and Clients’ organization. This person must be knowledgeable, self-starter and enthusiastic who can rapidly learn the AgileAssets products and evoke passion in the value proposition we bring to our clients. Must adhere to and promote company values by performing duties in a manner that is consistent with being a team player.

**Responsibilities**:

- Learnhowtocontribute to the numerous facets of AgileAssets software support including software setup and configuration, installation, data conversion, integration and interfacing, system validation, and post implementation support.
- Assistincreating custom reports, defining best practices for software utilization, reporting software defects and enhancements for product development, and contributing refinements to end-user documentation.
- Ensuresaccountability and responsibility to meet customer commitments.
- Maintainclient specific SLAs in the Jira Service Desk and ensure that those are met for each customer request submitted.
- Useappropriate tools and technologies (e.g., SQL, Jasper Reports) and provide requisite data extracts
- Useappropriate tools for software code check-ins (e.g., Bitbucket, SourceTree) for software enhancements and changes into source control
- Testsoftware solutions and configuration to ensure that the client’s technical requirements are met
- Escalateextremely complex customer or product issues to Client Success Managers, cross-departmentally or to the Management/Executive level as needed.
- Staycurrent on newtechnologies and AgileAssets Software Product enhancements and design changes.
- Ability and willingness to travel to client sites as needed

Education, Knowledge and Experience
- Bachelor’s degree in Computer Science, Information Technology, or related field.
- 2+years’experience and a demonstrated proficiency in data extraction, analysis, and scripting tools, preferably Oracle SQL.
- 1+years’experience with Business Intelligence Reporting such as Crystal reports, or Jasper Reports
- 2+years’experience as a support analyst or technical consultant
- KnowledgeofSaaS,enterprise systems, CRM and ERP preferred
- Experience in Incident and Problem management
- Experience working with a help desk tool such as Jira Service Desk or Salesforce is a must -Knowledgeofsource control code processes and ability to use git, bitbucket and related tools for code check ins.
- Proficiency and hands-on experience with programming, scripting languages, web services or API, and relational databases
- Excellent interpersonal, written, and oral communication skills
- Ability to work well with all levels of an organization
- Self-motivated, energetic and Proactive in nature with a desire to work in a fast paced environment

Pay: ₹15,722.35 - ₹60,026.87 per month

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- Oracle SQL: 3 years (required)
- Customer service: 3 years (required)

**Language**:

- Hindi (preferred)
- English (preferred)

Work Location: Remote



  • Remote, India London Academy of Professional Training Full time

    **Responsibilities**: 1. Plan, prepare, and deliver high-quality beauty workshops tailored to the needs and skill levels of participants. 2. Develop workshop content, including presentations, demonstrations, and hands-on activities, to ensure an interactive and enriching learning experience. 3. Stay updated on current beauty trends, techniques, and...


  • Remote, India London Academy of Professional Training Full time

    Responsibilities:Plan, prepare, and deliver high-quality beauty workshops tailored to the needs and skill levels of participants.Develop workshop content, including presentations, demonstrations, and hands-on activities, to ensure an interactive and enriching learning experience.Stay updated on current beauty trends, techniques, and products to incorporate...


  • Remote, India Brevistay Hospitality Pvt Ltd Full time

    **Brevistay is looking for a motivated and experienced Customer Support Executive to join our customer support department. The person will be responsible for driving superior customer support to customers through policies, procedures, and the setting of goals. You will be up-to-date on industry products and trends, and train staff...


  • Remote, India Techlanz Full time

    Position Overview: We are seeking a passionate and knowledgeable individual to join our customer support team as a Customer Support Intern. As part of our team, you will play a crucial role in ensuring that our users receive prompt and effective assistance with technical issues, product inquiries, and general support needs. Key Responsibilities: - Guide...


  • Remote, India Hopin Full time

    Who are we?? Live streaming is a great medium for storytelling - and telling great stories benefits everyone. Whether you’re a creator, content marketer, entrepreneur, or just someone with something to say, live streaming is an exciting and effective way to spread your message. But live streaming tools are very complicated. You shouldn’t need to spend...


  • Remote, India Prod Software India Private Ltd. Full time

    **Position Overview**: Print ePS is seeking a proactive and customer-focused individual for the role of Supervisor, Customer Success - Professional Services. As a Customer Success team member, you will play a pivotal role in ensuring seamless post-go-live customer experiences by addressing incremental service requests. Your primary responsibility will be to...


  • Remote, India MyfitSoul Technologies Private Limited Full time

    Customer support (Hybrid) MFS Solutions is a renowned company specializing in business process outsourcing (BPO). Our BPO services are designed to help businesses streamline their operations, reduce costs, and enhance overall efficiency. We take a client-centric approach, engaging closely with our clients to fully comprehend their unique requirements. This...


  • Remote, India Renew Now solutions Full time

    An international voice process job in specialized work that involves handling customer queries and orders over the phone in one or more international languages. It requires customer service abilities, problem-solving skills, and technical know-how Responsibilities and Duties Provide customer support via phone calls for international...


  • Remote, India Pentasoft Professional Full time

    **About Us**: We are a leading IT company based in the USA, specializing in offering top-notch website and business-related services. Our commitment is to provide exceptional support and solutions to our esteemed clients. **Position: Client Call Handler** **Location**: Remote **Employment Type**: Full-time / Night Shift **Key Responsibilities**: -...


  • Remote, India Brandwatch Full time

    Brandwatch, a Cision product, empowers over 5,000 of the world’s most admired companies to understand and engage with customers at the speed of social. Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized, best-in-class products and...


  • Remote, India HighLevel Inc. Full time

    **Location**: This is a 100% remote opportunity for applicants residing in India. **Schedule**: This is a full-time, 40 hours per week position. Open availability is needed and we have shifts available that span mornings, afternoons, evenings, and weekends. **Who We Are**: HighLevel is an all-in-one, white-label marketing platform for agencies &...


  • Remote, India HighLevel Inc. Full time

    **Location**: This is a 100% remote opportunity for applicants residing in India. **Schedule**: This is a full-time, 40 hours per week position. Open availability is needed and we have shifts available that span mornings, afternoons, evenings, and weekends. **Who We Are**: HighLevel is an all-in-one, white-label marketing platform for agencies &...


  • Remote, India Qkopy Online Services Full time

    **Responsibilities**: 2. Resolve customer inquiries, concerns, and complaints in a timely and professional manner. 3. Assist customers in English, Hindi, Kannada, Telugu, and Tamil languages as per their preference. 4. Utilize troubleshooting skills to address technical issues and product inquiries. 5. Maintain accurate records of customer interactions...


  • Remote, India PayPenny Full time

    **Customer Support - Reviews** **Responsibilities**: 1. Monitor social media channels to identify relevant conversations, trends, and opportunities for engagement. 2. Respond to comments, messages, and mentions in a timely and professional manner, reflecting the brand's tone and voice. 3. Initiate and participate in conversations with followers, fostering...


  • Remote, India Brandwatch Full time

    Brandwatch, a Cision product, empowers over 5,000 of the world's most admired companies to understand and engage with customers at the speed of social.Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized, best-in-class products and services...


  • Remote, India MILIEU GROUP Full time

    **Responsibilities**: - Provide exceptional customer service and support to clients via various communication channels, including phone, and chat. - Handle customer inquiries, troubleshoot technical issues, and resolve complaints in a professional and timely manner. - Assist customers with product information, account management, and billing inquiries. -...


  • Remote, India Pesto Full time

    **Role** As a Customer Support Executive, you will be responsible for providing top-notch customer service to learners, mentors/instructors, and other stakeholders. You will be the first point of contact for customers and act as a liaison between them and the company, ensuring customer satisfaction and loyalty. Your primary objective is to assist customers...


  • Remote, India i2e Consulting Pvt. Ltd. Full time

    **Job Title**: Intern - Customer Support Work timings - rotational shift - ( rotational shifts: 6 am - 3 pm, 2pm - 11pm, 10 pm-7am) - (6 days a week) Our development center is in Mumbai, but we are open to considering professionals who can work remotely **Job Description-** - Understanding the product provided by the company thoroughly. - Developing...


  • Remote, India Gain.pro Full time

    **Who are we?** Gain.pro is on a mission to provide global private market visibility. Our industry-leading platform combines advanced AI tech with local-for-local research. It delivers the highest quality information on the companies that matter to you most. We serve 100% of MBB/Big-4 advisories, clients representing >$500bn of private equity capital and...

  • Customer Support

    3 weeks ago


    Remote, India Tekhunt Solutions Full time

    **Role: Customer Support Associate** **Exp:1+ Years** **Location: Remote** **ROLES AND Responsibilities**: - Calling active and budding clients, Inbound and Outbound process. - Answering phones and explaining the product and services offered by the company. - Regular following up with the customer. - Contacting existing customers as well as prospective...