Customer Support Representative
6 months ago
**Location**:
This is a 100% remote opportunity for applicants residing in India.
**Schedule**:
This is a full-time, 40 hours per week position. Open availability is needed and we have shifts available that span mornings, afternoons, evenings, and weekends.
**Who We Are**:
HighLevel is an all-in-one, white-label marketing platform for agencies & consultants. Our goal as a business is to create a sustainable, powerful, “all things marketing” operating system that creates limitless opportunities for our customers. With over 20,000 customers, we need people like YOU to help us grow and scale even further in the coming years.
We currently have 300+ employees worldwide, working remotely as well as in our headquarters, which is located in Dallas, Texas.
**Who You Are**:
The primary role of the Customer Support Representative would be to act as a technical resource to our customer base for HighLevel’s suite of software features. A qualified Customer Support Representative possesses the ability to troubleshoot product issues and has experience supporting software solutions preferably within the technology industry.
**What You’ll Do**:
**Today**:
- Provide exceptional customer service inclusive of excellent communication, responsive follow-through, and advocacy for customer issues within internal departments.
- Use judgment within defined practices and procedures.
- Work directly with other support team members of all levels, as needed.
- Maintain solid customer relationships by handling their questions and concerns with speed and professionalism.
- Be accessible and available to multiple customers.
- Establish priorities and communicate rationale and time-frame clearly to customers.
- Suggest articles to the knowledge base in an effort to promote self-help for our customers.
- Be readily available with camera on to assist customers via Zoom video calls and address their questions or concerns.
**Soon**:
- Conduct analysis, gather information (i.e. click steps, logs, screenshots), and troubleshoot customer issues.
- Resolve issues that require a broad range of troubleshooting skills related to software functionality/configuration, the Internet, hardware, networking, and general technical issues pertaining to HighLevel’s software solution.
- Work directly with team members to resolve customer issues and request enhancements for our products.
- Actively contribute to a growing knowledge network that improves the effectiveness of our team and the information available to our customers.
- Participate in the testing of new product releases.
**Eventually**:
- Resolve or recommend resolutions to customer problems.
- Other duties may be assigned and/or modified as business needs change.
**What You’ll Bring**:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
**Experience/Education/Certifications Required**:
- 3+ years of prior technical support experience fielding and resolving technical inquiries in a well-structured professional manner.
- Strong technical aptitude, analytical and troubleshooting skills.
- Demonstrated ability to maintain self-control while defusing stressful customer situations.
- Excellent customer service attitude.
- The ability to be a team-player as well as work independently.
- Excellent note-taking skills.
- Experience with ticketing systems.
**Additional Skills Required**:
- Fluent in English.
- Demonstrated verbal and written communication skills.
**EEO Statement**:
At HighLevel, we value diversity. In fact, we understand it makes our organization stronger. We are committed to inclusive hiring/promotion practices that evaluate skill sets, abilities and qualifications without regard to any characteristic unrelated to performing the job at the highest level. Our objective is to foster an environment where really talented employees from all walks of life can be their true and whole selves, cherished and welcomed for their differences, while providing awesome service to our clients and learning from one another along the way
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-
Customer Support Representative
6 months ago
Remote, India LoudLess Full timeMonsui, a premier fashion brand, seeks a Remote Customer Support Representative. Ideal for those with impeccable written English skills and a passion for customer satisfaction. **Responsibilities**: - Assist with size exchanges, refunds, and general queries. - Maintain accurate records and collaborate with the team. **Requirements**: - Prior customer...
-
Customer Support Representative
6 months ago
Remote, India Recooty Full timeWe are seeking a dedicated Customer Support Representative to join our dynamic team during US shift hours. **About Recooty** Recooty is a dynamic US-based startup, headquartered in Indore, Central India. We're revolutionizing recruiting and already trusted by 12,000+ users with our cutting-edge SaaS ATS platform. We've powered industry leaders like Avast,...
-
Customer Support Representative
6 months ago
Remote, India Hopin Full timeWho are we?? Live streaming is a great medium for storytelling - and telling great stories benefits everyone. Whether you’re a creator, content marketer, entrepreneur, or just someone with something to say, live streaming is an exciting and effective way to spread your message. But live streaming tools are very complicated. You shouldn’t need to spend...
-
Multilingual Customer Support Representative
6 months ago
Remote, India Netgains Full timeAre you an outstanding communicator in Hindi? Do you have proficiency in Malayalam/ Tamil, / Telugu? We are seeking a dynamic individual to join our team as a Multilingual Customer Support Representative. In this role, you will be responsible for providing exceptional customer service to assist customers with their account deposits. A professional and...
-
Customer Service Representative
6 months ago
Remote, India Futwork Full timeJob Description for **Customer Support Representative**: **Skills Required** - Outbound / Client Servicing **Roles and Responsibilities -** - Call our potential customers who have raised queries and engage with them. - Post Engagement, resolve their queries. - Respond quickly to assigned leads. - Work on the lines of highest ethical and moral standards and...
-
Customer Support Representative
6 months ago
Remote, India Zecruiters Jobconnect Private Limited Full timeUrgent Requirement Work from Home oppurtunity Description: Responsibilities / Profile Customer Support Associate / Executive. Responsibilities include interacting with customers through telephone for support / sales related queries, billing / invoicing / renewals related assistance to customers etc. **Age - 18-30 years** **Work from home** **Office...
-
Call Center Support Representative
6 months ago
Remote, India QuantumBricks Full timeJob Title: Customer Call Center Support Representative (Chinese/Mandarin)—US Timing Location: Remote **Job Description**: We are seeking a highly motivated and enthusiastic individual to join our team as a Customer Call Center Support Representative. As a representative, you will be responsible for providing exceptional customer service to our...
-
Customer Support Representative
6 months ago
Remote, India Datastraw Full timeTitle: Customer Support Executive (Female Only) Type: Full-time (6 days/week), 8:00 am - 5:00 pm IST **Salary**: Up to Rs. 23,000 Company Overview: Join a pioneering fertility-tech company empowering women and partners on their fertility journey. We prioritize customer needs, offering exceptional support. **Responsibilities**: - Demonstrate empathy and...
-
Customer Support Representative
6 months ago
Remote, India Smart Moves Consultants Full time**Key Responsibilities**: Provide product information, resolve issues, and assist customers with their purchases. Ensure customer satisfaction by addressing queries effectively and in a timely manner. Collaborate with other teams to resolve escalated issues and improve overall customer experience. Maintain accurate records of customer interactions and...
-
Customer Service Representative
6 months ago
Remote, India Futwork Full timeJob Description for **Customer Support Representative**: **Job Title - Customer Support Representativ**e Reports To - Team Leader Skills Required - TeleCaller/ Client Servicing Company Domain - FinTech Roles and Responsibilities - Call our potential customers who have raised queries and engage with them. - Post Engagement, resolve their queries. - Respond...
-
Customer Service Representative
6 months ago
Remote, India GeBBS Consulting Full time**JOB POSTED ON**: **13/12/2021** **JOB POSTED ON**: **Full Time** **EXPERIENCE RANGE**: **Entry Level** **Job description**: GeBBS Healthcare Solutions, an industry leader in Health Information Management (HIM) and Revenue Cycle Management (RCM) solutions, is seeking highly motivated individuals with a passion for excellence & collaboration, for careers...
-
Customer Service Representative
6 months ago
Remote, India Medicos Hub Full timeResponsibilities Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers’ needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer...
-
Customer Service Representative
6 months ago
Remote, India VTR INDUSTRIES PVT LTD Full time**About us** We are professional, agile, professional and our goal is to At VTR Industries, we pride ourselves on providing a dynamic and innovative work environment that fosters growth, creativity, and teamwork. We offer competitive salaries and benefits, opportunities for advancement, and a supportive and collaborative culture that values diversity and...
-
Customer and Onboarding Support
6 months ago
Remote, India Aceware FintechServices Pvt Ltd infopark TBC Full timeJob Title: Customer and Onboarding Support Experience Level: 0-3 years. Education: Any Graduation Languages: Telugu, Kannada & English **Job Description**: We are seeking a motivated and customer-centric individual to join our team as a Customer and Onboarding Support representative. As a part of our fintech company, you will play a crucial role in...
-
Customer Service Representative
6 months ago
Remote, India Futwork Full time**Roles and Responsibilities -** - Call our potential customers who have raised queries and engage with them. - Post Engagement, resolve their queries. - Respond quickly to assigned leads. - Work on the lines of highest ethical and moral standards and as set by the company **Input Metrics/Daily Target** - 9 Hours Shift with a minimum of 4 hours of...
-
Sales and Customer Service Representative
6 months ago
Remote, India STRONGREPS Full timeWe are looking for a dynamic and enthusiastic Sales and Customer Service Representative to join our team. In this role, you will manage customer inquiries, convert leads into clients, and ensure a smooth customer experience from first contact to ongoing service. **Responsibilities**: - Handle inbound and outbound calls professionally - Convert inquiries...
-
Customer Service and Sales Representative
2 months ago
Remote, India Zen Ebikes Full time**Join Our Team as a Customer Service and Sales Representative at Zen Ebikes** Are you a passionate professional with a drive for delivering exceptional customer service and sales results? Zen Ebikes is seeking a dynamic individual to join our growing team. We specialize in designing and manufacturing premium electric bikes, with a focus on innovation and...
-
Cse (Customer Support Executive)
6 months ago
Remote, India Maxicus kochartech Full timeOpen Position: Customer Care Executive Job Role: As a Customer Support Representative, you will manage all customer interactions across various channels, providing accurate and complete information to customers using the right tools and methods. Key Responsibilities: Provide superior Customer Experience through Call. Offer accurate, valid, and complete...
-
Csr (Customer Service Representative)
6 months ago
Remote, India Outright Solutions Pvt Ltd Full timeWe are urgently hiring an **Experienced International Customer Service Representative.** **US ACCENT MANDATORY.** **CANDIDATES HAVING WORK EXPERIENCE IN US/UK SHIFT ARE ELIGIBLE** **FRESHERS PLEASE IGNORE THIS JOB POST.** **WORK FROM HOME** **Job responsibilities**: 1. Provide Support to customers worldwide. 2. Have to receive calls from customers and...
-
Customer Support Representative
6 months ago
Remote, India Digital den Teleservices pvt. ltd Full time**Job Types**: Full-time, Fresher Pay: ₹12,000.00 - ₹30,046.83 per month **Benefits**: - Work from home Schedule: - Day shift Supplemental pay types: - Commission pay **Education**: - Higher Secondary(12th Pass) (preferred) **Experience**: - total work: 1 year (preferred) - Customer service: 1 year (preferred) **Language**: - Hindi...