Customer and Onboarding Support
6 months ago
Job Title: Customer and Onboarding Support
Experience Level: 0-3 years.
Education: Any Graduation
Languages: Telugu, Kannada & English
**Job Description**:
We are seeking a motivated and customer-centric individual to join our team as a Customer and Onboarding Support representative. As a part of our fintech company, you will play a crucial role in assisting customers with their onboarding process and providing ongoing support to ensure a seamless experience.
**Responsibilities**:
- Assist customers with the onboarding process, including account setup, verification, and documentation submission.
- Troubleshoot and resolve customer issues and concerns, escalating complex cases to the appropriate team members when necessary.
- Educate customers on our products, services, and features to optimize their usage and satisfaction.
- Collaborate with internal teams, including product development and operations, to relay customer feedback and improve our services.
- Stay up-to-date with industry trends, regulations, and best practices to provide informed assistance to customers.
- Uphold company policies and procedures while delivering high-quality service and ensuring compliance with regulatory requirements.
Qualifications:
- Bachelor's degree in any field.
- Fluency in Telugu & Kannada is mandatory plus other local languages is an added advantage
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Basic knowledge of financial products and services preferred, but not required.
- Prior experience in customer service or a similar role is a plus, but freshers are encouraged to apply.
**Salary**: From ₹15,000.00 per month
Schedule:
- Day shift
**Education**:
- Bachelor's (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Telugu (required)
- English (required)
- Kannada (required)
Work Location: Remote
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