Customer Support Advisor
5 months ago
Brandwatch, a Cision product, empowers over 5,000 of the world’s most admired companies to understand and engage with customers at the speed of social.
Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized, best-in-class products and services that support intelligently connected workflows. With Brandwatch, brands and agencies can adapt and thrive in today’s fast moving digital world by making smarter decisions and executing data-driven social strategies at every customer touchpoint.
Operating and serving clients the world over, Brandwatch has 17 offices across the globe and more than 1,000 employees worldwide.
As a Customer Support Advisor, reporting into Support Management, you are working within the boundaries of 1st tier support, while in close collaboration with Technical Product Specialists, Customer Experience and our fantastic R&D team.
**Primary Responsibilities**:
- Reply to customer inquiries via supported communication channels.
- Identify, replicate, and report validated product issues to the R&D team.
- Identify and log feature requests..
- Follow-up on customer inquiries upon issue resolution/feedback from R&D
- Take ownership of support tickets and be responsible for funneling them through all process stages until a resolution has been reached.
- Maintain an overview of submitted cases to R&D, and flag internal SLA breaches.
- Escalate support cases based on severity levels and associated business risk assessments.
- Be an expert on the Brandwatch product suite and its features as they are launched and engage in feature tests..
- Update internal knowledge base with new relevant insights in order to enhance knowledge sharing across all support team members.
- Participate and contribute to roundtables, calibration and training sessions within support and cross-functional departments.
**It is expected that you**:
- Provide professional, timely and high-quality customer service throughout your engagement with prospects and customers.
- You are excellent at communication and are able to “translate” technical terms/causes into a customer-friendly language.
- Report product issues & feature requests according to the defined processes. templates, and information requirements.
- Take clear ownership of your cases, while yielding collaborative work on your co-workers’ cases in their absence.
- Are able to flag risks and detect opportunities throughout your interactions with customers, and channel that information to the appropriate internal stakeholders.
- You are a product expert, and always up to date with the newest release features and their use-case.
**Your performance will be evaluated based on**:
- Adherence to Customer Support's Service Level Agreement across all channels for customer inquiries
- Support quality metrics (e.g. Tone of Voice, Ticket handling, etc.)
- Customer Satisfaction rating
- Your communication skills - both for internal entities and customer-facing
- Product knowledge
-
Customer Support Advisor
5 months ago
Remote, India Brandwatch Full timeBrandwatch, a Cision product, empowers over 5,000 of the world’s most admired companies to understand and engage with customers at the speed of social. Combining pioneering, AI-enriched digital consumer intelligence with industry-leading social media management tools, Brandwatch offers a complementary suite of specialized, best-in-class products and...
-
Sales Advisor
1 month ago
Remote, India Durga collection Full timeJob Title: Sales Advisor (Work from Home) Company: Durga Collection (Remote) About Us: Durga Collection is a leading organization seeking a talented and enthusiastic Sales Advisor to join our team. Job Summary: We're looking for a fresher who is eager to learn and grow with our company. As a Sales Advisor, you will play a crucial role in supporting our...
-
Agri Advisor
5 months ago
Remote, India HEMIS AGRO AND GREEN ENERGY Full time**Job Title: Agricultural Advisor** **Company**: Hemis Agro **Location**: Remote **Job Type**: Full-Time, Work from Home Are you a seasoned agricultural expert with a passion for helping farmers succeed? We are seeking a knowledgeable and motivated Remote Agricultural Advisor to provide valuable insights and guidance to our clients from the comfort of...
-
Service Advisor
5 months ago
Remote, India Lakshmi Tata Full timeWhat are the duties and responsibilities of a Service Advisor? A Service Advisor will have many duties depending on their location, but they commonly focus on answering customer questions, scheduling appointments and helping the customer determine what services they may need based on vehicle maintenance issues. The primary responsibility of a Customer...
-
Sales Advisor
6 months ago
Remote, India Kotik Foundation Full timeCompany: Kotik Foundation **Location**: Remote **Position**: Sales Advisor **Type**: Commission-Based About Kotik Foundation The Kotik Foundation is a non-profit organization dedicated to uplifting underprivileged communities through a range of support programs including healthcare, education, food security, and women’s health initiatives. Established...
-
Female Advisor
5 months ago
Remote, India The Kara group Full timeWe are looking to hire an outgoing and customer-oriented sales advisor to drive sales and ensure that customers have a pleasant shopping experience. The sales advisor’s responsibilities include greeting customers upon their arrival, offering assistance, taking inventory of store products, and bagging customers' purchases. You should also be able to...
-
Business Advisor
5 months ago
Remote, India PEMS Digital technologies pvt ltd Full timeWe are a technology company based of Kerala, India. We are looking for mentors or advisors who can help us to grow. You will provide guidance, advice, business strategies and expertise to the team.Mentors/advisors will work closely with individuals or teams within our organization, offering insights, feedback, and support to enhance their performance and...
-
Customer Support Associate
6 months ago
Remote, India Wobot Intelligence Full time**Responsibilities**: - Validate sequence of images and individual video clips, on test data - Regularly monitor the AI dashboard to oversee real-time alerts, notifications, and insights generated by our systems. Identify any anomalies, deviations, or potential issues within the data and take immediate actions as necessary. - Maintain effective...
-
Life Insurance Advisor
5 months ago
Remote, India Max life insurance company limited Full timeMAX LIFE INSURANCE CO LTD, 242, JITENDRA ENCLAVE RASH BEHARI Gariahat KOLKATA 700019. Role Description: MAXLIFE INSURANCE INTERNSHIP This is a part-time remote role for an Insurance Advisor. The Insurance Advisor will be responsible for providing insurance and financial advice to clients, identifying their needs and proposing suitable policies, and...
-
Freelance Insurance Advisor
5 months ago
Remote, India Tata Aia Life Full timeJob Description: We are looking for experienced professionals from different domains to join our team of freelance insurance advisors. As a freelance insurance advisor, you will be responsible for generating leads, selling insurance policies, and providing excellent customer service. You will work independently and as part of a team to achieve your...
-
Customer Support Associate
5 months ago
Remote, India Wobot Intelligence Full time**Responsibilities**: - Validate the sequence of images and individual video clips, on test data - Regularly monitor the AI dashboard to oversee real-time alerts, notifications, and insights generated by our systems. Identify any anomalies, deviations, or potential issues within the data and take immediate action as necessary. Maintain effective...
-
Customer Support Associate
5 months ago
Remote, India Wobot Intelligence Full time**Responsibilities**: - Validate the sequence of images and individual video clips, on test data - Regularly monitor the AI dashboard to oversee real-time alerts, notifications, and insights generated by our systems. Identify any anomalies, deviations, or potential issues within the data and take immediate action as necessary. Maintain effective...
-
Customer Support Associate
5 months ago
Remote, India Wobot Intelligence Full time**Responsibilities**: - Validate sequence of images and individual video clips, on test data - Regularly monitor the AI dashboard to oversee real-time alerts, notifications, and insights generated by our systems. Identify any anomalies, deviations, or potential issues within the data and take immediate action as necessary. - Maintain effective communication...
-
Cap Advisor
4 weeks ago
Remote, India IQUE VENTURES Full timeThis is a full-time hybrid role for a CAP ADVISOR located in the Greater Bengaluru Area, with flexibility for remote work. The CAP ADVISOR will be responsible for Inside sales, customer service and Investment-related tasks to meet the needs of different segments of society. Pay: ₹8,000.00 - ₹15,000.00 per month Schedule: - Day shift Work Location:...
-
Sales Advisor
1 week ago
Remote, India Sentiments Decoder Full timeThis is a full-time on-site role for a Sales Advisor at Sentiments Decoder. The Sales Advisor will be responsible for generating leads, pitching products and services to potential clients, closing sales deals, and maintaining customer relationships. The role involves meeting sales targets and contributing to the growth of the company's client...
-
Travel Advisor
3 days ago
Remote, India Boni Full timeWe are seeking a passionate and knowledgeable **Travel Advisor** to help customers find and book the best travel experiences. In this role, you’ll assist with trip planning, recommend personalized options, and provide exceptional support to ensure seamless travel arrangements. If you love exploring destinations and creating memorable experiences for...
-
Service Advisor
5 months ago
Remote, India Krishna hyundai Full timeAnswer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up - Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car - Manage and oversee the dealership’s workflow and schedule - Call customers to advise them...
-
Service Advisor
5 months ago
Remote, India Shri Saptdev Automobiles Pvt Ltd (Krishna Kia) Full timeAnswer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle pick-up - Provide customers with information and advice on warranty protections, potential cost savings and the advantages of trading in versus fixing their car - Manage and oversee the dealership’s workflow and schedule - Call customers to advise them...
-
Small Business Advisor
5 months ago
Remote, India Solstice solutions Full timesilstic solutions hired SMALL BUSSINESS ADVISER For many business professionals, understanding the answer to "What is a business advisor" may be beneficial. A business advisor plays an important role in helping entrepreneurs make their businesses successful by providing them with effective strategies and solutions. They research market trends and customer...
-
Senior Full Stack Developer
4 weeks ago
Remote, India Advisor Labs Full timeJob Title: Senior Full Stack .Net DeveloperAbout the Role:We are seeking a highly skilled Senior Full Stack .Net Developer to join our team at Advisor Labs. As a key member of our development team, you will play a crucial role in designing, developing, and maintaining high-quality web applications.Key Responsibilities:Architect, design, and implement...