Customer Support

2 months ago

Remote, India Mediacle Technologies LLP Full time

**Company: Mediacle Technologies Llp Job Location: Bangalore - 560 018**

**Job Role: Customer Support Executive - Spanish Language**

**No. of openings: 10**

**Years of Experience 1 to 3 Years,**

**Job description**

Mediacle seeks a strong Customer Support Executive for their clients product line.

As a Customer support Executive you will provide service or product information, solutions and relevant details to customers, provide specific information regarding the services, products or materials offered by a company. You will answer phones, provide troubleshooting information, report and analyze customers' information and needs, issue billing details and open and close customer accounts. In summary, you are the direct link between a company and its existing and potential customers.

**Key Functional Areas of Responsibility**
- Respond to the inbound calls professionally and furnish the customer with information on product and services or obtain details of the complaints/concerns
- Identify and assess customers needs to achieve maximum satisfaction
- Build trust and sustainable relationship with customers through interactive communication
- Record details of customer interactions, queries, complaints and comments/feedback
- Route concerns that require immediate/special attention to concerned departments
- Follow up to ensure necessary actions are taken to resolve the customer issues
- Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken.
- Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
- Ability to understand and handle irate customers.

**Skills Required**:
As a Customer support Executive you must have well-developed verbal and written communication skills in Spanish and English, willing to work in shifts (including weekends). You must have a thorough knowledge of the service or product and be able to describe its functions, features and details to customers. You must be able to respond to customer complaints, requests and inquiries in a professional and timely manner. You should have good organizational skills, general knowledge of Microsoft Office computer programs and be effective multi-taskers. Also should have experience with customer support tools such as Zen Desk.

**Qualifications And Experience**:
**Graduates or Undergraduates**

Typing speed of 30 to 40 wpmMinimum 1-3 years of relevant experience of international BPO (preferred)Strong interpersonal, problem-solving skills and verbal and written communication skillsBasic computer knowledge and technical skills

**Compensation & Benefits**

Competitive salary

Paid vacation and sick days

Opportunity to advance your career

Role: Chat Support

Industry Type: IT Services & Consulting

Department: Customer Success, Service & Operations

Employment Type: Full Time, Permanent

Role Category: Non Voice

**Education**

UG: B.Tech/B.E. in Any Specialization, Any Graduate

**Key Skills**

Strong interpersonal, Computer Skills, Typing speed of 30 to 40 wpm

Problem-solving skills and verbal and written communication skills,

Should Have excellent communication in Spanish & English Language.

**About company**

Mediacle Technologies LLP is a leading digital agency based in a trendy part of Central London. They have experienced exceptional growth since their inception, and have an extremely impressive client portfolio. They have won countless awards for quality campaigns, and have a reputation for offering long-term career paths to the very best in digital marketing and development.

Mediacle Technologies LLP is now recruiting for their Indian office based in Bangalore. Some travel to UK offices and conferences may be required as part of the role.

**Company Info**

Address: No.17, 4Th Floor, J.P.Square, 3Rd Cross, 5Th Main Road, Chamarajpet, Bengaluru, Karnataka, India

Nidhi Prasad

Mobile: 8306532380

Pay: ₹20,000.00 - ₹30,254.64 per month

**Benefits**:

- Provident Fund
- Work from home

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay
- Shift allowance

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- Spanish (preferred)
- English (preferred)

Work Location: Remote

**Speak with the employer**
+91 8306532380
Expected Start Date: 03/10/2024

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