See more Collapse

Customer Success Associate

2 months ago

Remote, India Murf AI Full time

**Company Introduction**

Murf AI is working on simplifying voice audio and making high-quality voice overs accessible to everyone, using artificial intelligence. Murf helps users create lifelike voice overs in a matter of minutes, without the need for any recording equipment.

Founded by alumnus of IIT Kharagpur, we are an early-stage funded start-up serving customers in 100+ countries. We like to stay informal, structurally flat and fun to work with.
We love our customers, and obsess about their needs round the clock. If that sounds like a mix you would fit into, we would love to know you better.

Murf is looking for a relationship-focused, data-oriented individual who wants to build their career in Customer Success. In this role you will be responsible for identifying potential customers and on-boarding them on the Murf platform and managing customer relationships through their entire life cycle. We’re looking for superior people skills and a positive attitude. In this role, you will also build new customer relationships by doing outreach to potential clients, manage your accounts, and collaborate with the wider
Customer Success team on community initiatives to drive forward our CS Team. You’ll also be joining a rapid-growth company, with endless opportunities to accelerate your career

**Responsibilities**
- Support customer queries on Murf live chat and take ownership of adherence to TaT on resolution of customer issues.
- Conducting market research and identifying potential clients.
- Cultivating strong relationships with new clients, while maintaining existing client relationships.
- Maintain Customer Success documentation and build a repository of common customer queries.
- Ensure a seamless onboarding of customers with training and handholding
- Conduct customer feedback interviews to come up with meaningful features for Murf.
- Manage key metrics that feed into team based goals around retention, growth, and customer satisfaction.
- Build out an active community platform for Murf customers
- Execute Murf training sessions and webinars through online demonstrations for the Murf customer community.
- Collect and share Customer Success stories in order to fuel case studies, blog posts, and internal communication
- Work with the technical support team to ensure alignment and provide a cohesive experience

**Qualifications**
- Impeccable written and oral communication skills; you’ll be talking to our customers, after all
- Minimum of 2 years of work experience in customer support, account management and/or sales role
- You are naturally curious and always seeking to understand the 'why' to the problems you are solving for your customers
- Superb relationship building skills, with a proven ability to cultivate deep and meaningful relationships with your teams and clients
- Good analytical skills; you leverage data in all of your decision making
- Highly organized; your calendar reminders have calendar reminders
- Ability to work independently and within a team
- Bachelor’s degree required.

**Extra Awesome**:

- Experience in SaaS is a huge plus
- Experience with BI tools, Sales Force, Excel, and Powerpoint

**Salary**: ₹200,000.00 - ₹600,000.00 per year

Schedule:

- Day shift
- Night shift

Application Question(s):
**Experience**:

- total work: 1 year (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)

We have other current jobs related to this field that you can find below

  • Customer Success Associate

    2 weeks ago

    Remote, India Faptic Tech Full time

    **Role** Accelerate your development and exposure to high performance technology and client success practices. Join Faptic Technology, a fast-growing scale-up organization with an ambition to be recognized as one of the leading technology companies in the region. Our global client base needs Client Success support: Associates who love providing...

  • Customer Success Associate

    2 months ago

    Remote, India Sigma Solve Inc Full time

    Job Description - Manager - Customer Success Associate **Responsibilities**: - Coordinate with recruiting and internal teams to recruit, hire, and train new people. - Display an ability to build confidence and trust in your direct reports. - Maintain a high level of team engagement and motivation. - Manage approximately 6-10 members of the Customer Success...

  • Customer Success Associate

    3 weeks ago

    Remote, India Neemtree Internet Private Limited Full time

    The Customer Success Associate (CSA) is a high-energy strategy-focused customer advisor responsible for developing customer relationships that promote retention and loyalty. The CSA will define, develop and execute effective customer adoption and success strategies. The CSA is able to discuss and advise on core functionality & features of the software beyond...

  • Customer Success Associate

    1 week ago

    Remote, India Wobot Intelligence Full time

    **Employee Benefits**: We invest in our Team. Our benefits cultivate a growth-centric environment. **Meaningful Equity** - ESOPs are available for top performers across all levels**Competitive Compensation** - Our salary formula adjusts to your cost of living and experience along with performance-based bonus programs in all departments**Work Remotely** - We...

  • Customer Success Associate

    1 week ago

    Remote, India Wobot Intelligence Full time

    **Employee Benefits**: We invest in our Team. Our benefits cultivate a growth-centric environment. **Meaningful Equity** - ESOPs are available for top performers across all levels**Competitive Compensation** - Our salary formula adjusts to your cost of living and experience along with performance-based bonus programs in all departments**Work Remotely** - We...

  • Associate Customer Success

    3 weeks ago

    Remote, India Eccentric Engine Full time

    At Eccentric, We are privileged to co-build the Virtual world with some of the best minds of our times. Since 2016, we are engaged in the Virtualization of Automotive Retail. We have helped leading Automotive Brands in the World the power of Virtual Interactions. **Eccentric's mission -** We are building a Showroom-like experience in a virtual world where...

  • Customer Success Associate I

    2 months ago

    Remote, India Rackspace Full time

    **Job Title: Customer Success Associate I** Shift : India third Shift ( 6:30 pm IST to 3:30am IST) *** **JOB DESCRIPTION**: *** - Provides support to the Service Delivery Managers in our largest customer base ensuring fast and efficient response and resolution of customer requests. Working alongside teams of Service Delivery Managers the Service Delivery...

  • Customer Success Associate

    2 months ago

    Remote, India Murf AI Full time

    **Company Introduction** Murf AI is working on simplifying voice audio and making high-quality voice overs accessible to everyone, using artificial intelligence. Murf helps users create lifelike voice overs in a matter of minutes, without the need for any recording equipment. Founded by alumnus of IIT Kharagpur, we are an early-stage funded start-up...

  • Customer Success Associate

    4 days ago

    Remote, India Wobot Intelligence Full time

    **_Responsibilities: _** - Own relationship with assigned clients, including onboarding, implementation, training etc. - Monitoring accounts to ensure a positive customer experience with the company’s products or services - Analyzing potential issues related to customer accounts and channelizing internally for a faster resolution. - Coordinating with other...

  • Customer Success Associate I

    2 months ago

    Remote, India Rackspace Full time

    **Job Title: Customer Success Associate I - IN** **JOB DESCRIPTION**: - Provides support to the Service Delivery Managers in our largest customer base ensuring fast and efficient response and resolution of customer requests. Working alongside teams of Service Delivery Managers the Service Delivery Associate proactively manage inbound customer requests and...

  • Customer Success Associate

    4 days ago

    Remote, India Rackspace Full time

    **Role: Customer Success Associate** **Location: Remote** **Years of experience: 1 to 5 years** **Shift: Night Shift** **JOB DESCRIPTION**: - Provides support to the Service Delivery Managers in our largest customer base ensuring fast and efficient response and resolution of customer requests. Working alongside teams of Service Delivery Managers the...

  • Customer Success Associate

    2 weeks ago

    Remote, India Wobot Intelligence Full time

    **_Responsibilities: _** - Own relationship with assigned clients, including onboarding, implementation, training etc. - Monitoring accounts to ensure a positive customer experience with the company’s products or services - Analyzing potential issues related to customer accounts and channelizing internally for a faster resolution. - Coordinating with other...

  • Customer Success Associate

    2 weeks ago

    Remote, India Wobot Intelligence Full time

    **Responsibilities**: - Own overall relationship with clients, including managing on-boarding, implementation, training, increasing adoption, and high levels of customer satisfaction - Establish a trusted and strategic advisor relationship to help drive the continued value of our product - Maintain and develop customer success strategies and best practices,...

  • Customer Success Associate

    3 weeks ago

    Remote, India Recruit CRM Full time

    **Exciting Career Opportunities Await You at Recruit CRM!** **Who We Are**: Recruit CRM is a fully remote SaaS (Software As A Service) company. We have dual headquarters in New Jersey (USA) and Pune (India). With a customer base across 100+ countries, we are growing 180% YoY. Our current ARR is $3.5 million and we are all set to hit $12 million in the next...

  • Customer Success Associate

    5 days ago

    Remote, India Sprinto Full time

    Sprinto is a leading platform that automates Security compliance & works with any cloud setup and helps monitor entity-level risks and controls from a single dashboard. By raising the bar on security, Sprinto ensures compliance, healthy operational practices, and the ability to grow and scale with unwavering confidence. We are a team of 100+ employees & more...

  • Customer Success Associate

    5 days ago

    Remote, India Wobot Intelligence Full time

    Responsibilities: Own overall relationship with clients, including managing onboarding, implementation, training, increasing adoption, and high levels of customer satisfaction Establish a trusted and strategic advisor relationship to help drive the continued value of our product Maintain and develop customer success strategies and best practices, as well as...

  • Customer Success Associate I-in

    2 weeks ago

    Remote, India Rackspace Full time

    **Job Title: Customer Success Associate I-IN** *** **JOB DESCRIPTION**: *** - Service Delivery Associates provide administrative support to the Service Delivery group ensuring fast and efficient response and resolution of common customer requests. Working alongside teams of Service Delivery Managers the Service Delivery Associates triage inbound customer...

  • Customer Success Trainees

    5 days ago

    Remote, India Recruit CRM Full time

    Customer Success Associate at Recruit CRMCompany Overview:Join our thriving team at Recruit CRM As a headquartered SaaS company based in the US, Ireland, and India, we proudly serve over 1,200 top Executive Search and recruitment Firms in 100+ countries. With a staggering 70% YoY growth and a team of 150+ individuals across the globe, we are recognized as a...

  • Customer Success Associate

    2 weeks ago

    Remote, India CureMD Healthcare Full time

    It's fun to work in a company where people truly BELIEVE in what they're doing! The Position A customer success specialist is a relationship manager that expands customer accounts, increases retention, solves client issues, and drives customer satisfaction. Their goal is to keep customers satisfied with the business’ products, drive adoption, reduce...

  • Customer Success Associate

    5 days ago

    Remote, India Wobot Intelligence Full time

    _Responsibilities: _ Own relationship with assigned clients, including onboarding, implementation, training etc. Monitoring accounts to ensure a positive customer experience with the company's products or services Analyzing potential issues related to customer accounts and channelizing internally for a faster resolution. Coordinating with other departments...