Current jobs related to Customer Success - Mumbai - Solar Ladder

  • Customer Success Executive

    2 weeks ago

    Mumbai, India Zeca Tech Full time

    Overview: As a Customer Success Executive you play a critical role in ensuring customer satisfaction retention and growth. You will act as the primary point of contact for customers providing support guidance and solutions to drive their success with our products or services. Key Responsibilities:Build and maintain strong relationships with customers to...

  • Customer Success Executive

    2 months ago

    Mumbai, India Zeca Tech Full time

    Overview:As a Customer Success Executive you play a critical role in ensuring customer satisfaction retention and growth. You will act as the primary point of contact for customers providing support guidance and solutions to drive their success with our products or services.Key Responsibilities:Build and maintain strong relationships with customers to...

  • Customer Success Professional

    1 week ago

    Mumbai, Maharashtra, India Zeca Tech Full time

    Customer Success Executive Job Description for Zeca TechWe are seeking a motivated and experienced Customer Success Executive to join our team at Zeca Tech. As a key member of our customer success team, you will be responsible for ensuring customer satisfaction, retention, and growth.Key Responsibilities:Build and maintain strong relationships with customers...

  • Customer Success Manager

    3 weeks ago

    Mumbai, Maharashtra, India Zeca Tech Full time

    Role Overview:As a Customer Success Executive at Zeca Tech, you will play a pivotal role in ensuring customer satisfaction, retention, and growth. You will serve as the primary point of contact for customers, providing support, guidance, and solutions to drive their success with our products or services.Key Responsibilities:Establish and maintain strong...

  • Customer Success Executive

    4 weeks ago

    mumbai, India Zeca Tech Full time

    Overview:As a Customer Success Executive you play a critical role in ensuring customer satisfaction retention and growth. You will act as the primary point of contact for customers providing support guidance and solutions to drive their success with our products or services.Key Responsibilities:Build and maintain strong relationships with customers to...

  • Customer Success Executive

    2 weeks ago

    mumbai, India Zeca Tech Full time

    Overview: As a Customer Success Executive you play a critical role in ensuring customer satisfaction retention and growth. You will act as the primary point of contact for customers providing support guidance and solutions to drive their success with our products or services.Key Responsibilities: Build and maintain strong relationships with customers to...

  • Customer Success Specialist

    3 weeks ago

    Mumbai, Maharashtra, India SAP Full time

    Unlock Your Potential as a Customer Success SpecialistAt SAP, we're on a mission to help the world run better. As a Customer Success Specialist, you'll play a critical role in guiding our customers through their business journey with our solutions. With a focus on increasing customer satisfaction, retention, and upsells, you'll work closely with customers to...

  • Customer Success Manager

    2 weeks ago

    Mumbai, Maharashtra, India Twixor Full time

    Twixor is seeking a skilled Customer Success Manager to join our team. This role is responsible for establishing a trusted advisor relationship with customers and owning the value roadmap for their success.Key responsibilities include setting the groundwork for customer success through onboarding, product implementations, and adoption plans. The ideal...

  • Customer Success Manager

    2 weeks ago

    Mumbai, Maharashtra, India Zeca Tech Full time

    Job Summary:Zeca Tech is seeking a highly motivated and results-driven Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for ensuring customer satisfaction and retention through proactive engagement and support.Key Responsibilities:Build and Maintain Strong Relationships: Develop and maintain...

  • Head of Customer Success

    4 months ago

    Mumbai, India Simpliwork Full time

    Department Customer SuccessGrade / Level G3BDesignation Head – Customer SuccessLocation BangaloreReporting To CEOThe Head of Customer Success is a seasoned leader in Customer Success and Professional Services, tasked with overseeing our dedicated Customer Success team. The Head - CS will lead with a strategic vision and innovative approach, driving our...

  • Customer Success Professional

    2 weeks ago

    Mumbai, Maharashtra, India Zeca Tech Full time

    Customer Success Executive RoleZeca Tech is seeking a highly skilled Customer Success Executive to join our team. As a key member of our customer-facing team, you will play a critical role in ensuring customer satisfaction, retention, and growth.Key Responsibilities:Build and Maintain Relationships: Foster strong relationships with customers to understand...

  • Customer Success Manager

    3 weeks ago

    Mumbai, Maharashtra, India Zeca Tech Full time

    Job Title: Customer Success ExecutiveAt Zeca Tech, we are seeking a highly motivated and results-driven Customer Success Executive to join our team. As a key member of our customer-facing team, you will play a critical role in ensuring customer satisfaction, retention, and growth.Key Responsibilities:Build and Maintain Strong Relationships: Develop and...

  • Customer Success Professional

    6 days ago

    Mumbai, Maharashtra, India Zeca Tech Full time

    {"Key Responsibilities:": "Key Responsibilities:Build and maintain strong relationships with customers to understand their needs and objectivesDrive product adoption and usage through proactive engagement and trainingProactively identify and address customer issues or concerns to ensure satisfactionCollaborate cross-functionally to advocate for customer...

  • Customer Success Specialist

    3 weeks ago

    Mumbai, Maharashtra, India Edwizo Full time

    Job Title: Customer Success SpecialistAbout the Role:We are seeking a highly skilled Customer Success Specialist to join our team at Edwizo. As a key member of our customer success team, you will be responsible for ensuring our customers achieve their desired outcomes from our products.Key Responsibilities:* Develop and execute customer success plans to...

  • Customer Success

    5 months ago

    Mumbai, Maharashtra, India Solar Ladder Full time

    Skills - Possess the ability to maintain professionalism under stressful situations - Possess interpersonal skills - Possess excellent verbal and written communication skills Key Responsibilities - Contacting existing customers as well as prospective customers. - Obtaining customer information and other relevant data. - Work with the sales and the customer...

  • Customer Success Manager

    3 weeks ago

    Mumbai, Maharashtra, India Jio Haptik Full time

    Unlock Business Success with Our Customer Success TeamWe're on the lookout for a dynamic individual to join our Customer Success Team at Jio Haptik. As a key member of our team, you'll work closely with clients to help them achieve their business goals and success metrics.Key Responsibilities:Act as a business advisor to our clients, working towards...

  • Customer Success Director

    3 days ago

    Mumbai, Maharashtra, India Twixor Full time

    **Customer Success Role Overview**Twixor is seeking a seasoned Customer Success professional with a background in B2B enterprise software SaaS to drive growth and deliver successful client outcomes on our next generation platforms (Twixor AIM & Twixor Compute).This customer success and growth role focuses on the global market, and contributes to the strategy...

  • Customer Success Specialist

    2 weeks ago

    Mumbai, Maharashtra, India SAP Full time

    Unlock Your Potential as a Customer Success SpecialistAt SAP, we're committed to helping our customers achieve their business goals. As a Customer Success Specialist, you'll play a critical role in guiding our customers through their journey with our solutions. Your expertise will help increase customer satisfaction, retention, and growth, while ensuring...

  • Customer Success Professional

    3 days ago

    Mumbai, Maharashtra, India Hoxhunt Full time

    About the Role:Hoxhunt is seeking a highly skilled Customer Success Manager to join our mid-market team. As a trusted advisor, you will be responsible for delivering exceptional customer experiences, driving customer adoption, and ensuring our customers achieve maximum value from our services.Key Responsibilities:Develop and execute customer success plans to...

  • Customer Success Manager

    3 weeks ago

    Mumbai, Maharashtra, India Red Hat India Private Limited Full time

    About the Role:The Customer Success Executive is a key member of our team, responsible for ensuring our customers achieve success with our products and platforms. This role involves developing success plans, leading technical engagements, and collaborating with internal and external teams to remove technical, process, and program blockers.Key...

Customer Success

5 months ago

Mumbai, India Solar Ladder Full time

**About Solar Ladder**

Solar Ladder is a Fullstack Supply Chain platform for Solar Installers providing Software (SaaS), Financing & Procurement solutions to solar installers. Our goal is to help solar installers increase solar adoption by automating and simplifying ancillary functions and focus on expansion of setting up solar panels.

Solar Ladder is backed by marquee investors such as Axilor Ventures, Titan Capital, Atha Group & DeVC, alongside angels from Groyyo, Mamaearth among others. It has also received awards from London School of Economics, the Government of India and Facebook.

Solar Ladder is looking for Customer Success Executives to join our team. If you have exceptional communication skills, a good sense of empathy and patience then we would like to meet you.

**Essential Skills and Experience**
- Should have at least 1 year of relevant experience
- Possess excellent customer service skills
- Possess strong conflict resolution skills
- Possess in-depth knowledge of sales and marketing software
- Possess the ability to maintain professionalism under stressful situations
- Possess advanced interpersonal skills
- Possess a good sense of empathy and patience
- Possess advanced organizational skills
- Possess excellent verbal and written communication skills
- Should have prior experience in a similar role

**Key Responsibilities**
- Setup and carry out the onboarding process for the customer
- Make weekly reports on customer retention
- Develop aggressive retention strategies based on customer feedback
- Handle feedback calls and come up with a strategy to improve customer experience
- Gather information about customer complaints
- Work with the sales team to propose customer retention solutions
- Build positive relationships with customers and business associates
- Analyze and track performance-activation, engagement, retention, and churn data analyzing

**Why should you consider joining Solar Ladder?**
- If you’re looking for exponential growth at a fast pace
- If you like taking up challenging problem statements and own them on an end to end basis

**What will you get?**
- Exposure to problem statements across departments
- Relentless support from all team members to help you achieve your project goals
- Mentorship to enable your professional and personal growth

**Perks & Benefits**
- Friday Pizza nights
- Movies/Stand-up/Outdoor events sponsored By Solar Ladder
- Engagement & wellbeing activities

**Job Location - **Andheri East, Mumbai

**Salary**: ₹400,000.00 - ₹900,000.00 per year

Schedule:

- Day shift

Ability to commute/relocate:

- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Customer retention (required)

**Speak with the employer**
+91 9833866055