Head of Customer Success

3 months ago

Mumbai, India Simpliwork Full time

Department Customer Success

Grade / Level G3B

Designation Head – Customer Success

Location Bangalore

Reporting To CEO


The Head of Customer Success is a seasoned leader in Customer Success and Professional Services, tasked with overseeing our dedicated Customer Success team. The Head - CS will lead with a strategic vision and innovative approach, driving our efforts to ensure customer engagement, satisfaction, retention, and growth. Reporting directly to the Chief Executive Officer, the Head of Customer Success plays a pivotal role in achieving customer objectives, enhancing product utilization, facilitating business transformation, and expanding revenue streams.

The ideal candidate for Head of Customer Success possesses a proactive mindset, demonstrating enthusiasm for rapidly scaling initiatives. They excel in dynamic, fast-paced environments and align seamlessly with our company’s ethos of transparency and values-driven leadership. Their leadership will be instrumental in fostering success for both our customers and our organization.


Role & Responsibilities

  • Leading, expanding, and mentoring the Customer Success team by setting the strategy and prioritizing Objectives and Key Results.
  • Driving customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, collaborating across teams to identify and pursue customer growth opportunities
  • Representing the voice of the customer and influencing internal stakeholders by promoting a customer-centric mindset across the organization
  • Architecting the customer success organization and solutions to leverage and scale in support of our revenue ambitions, including striking the right balance for the services and support offered to our broad range of customer segments
  • Build a professional services organization to support customers from onboarding and training through to long-term multi-stage digital transformation projects.
  • Partnering very closely with our sales teams to engage with leaders at prospective customers and existing customers to define goals and leverage our products and services to achieve them.


Skillset required

  • Demonstrated progressive experience in a Real Estate (managed office space) Customer Success and/or Professional Services leadership role. Sales experience will also be considered
  • Experience building and managing large (100+ employees)
  • Customer Success and or Professional Services teams in a fast- paced, dynamic environment
  • Ability to move quickly and iterate.
  • A strong strategic vision for the customer experience, professional services, and customer support
  • The ability to architect services and support delivery models that align with current customer segments, deliver customer value, and scale with growth projections
  • A strong customer advocate with the ability and willingness to engage directly with customers
  • Ability to communicate well with individuals, teams, partners, and at industry-level events
  • A track record of developing and mentoring great talent, and building and motivating high-achieving teams
  • The skills to be a data-driven decision-maker, with a willingness to experiment and iterate
  • Understanding of the balance between internal services, and external partners and how to use both effectively to support customers and grow quickly
  • Effective and productive collaborator to drive cross-functional initiatives
  • Empathy, humility, and listening skills
  • Open to travel if needed.


Experience (Years) required

13-16 years of relevant experience


Qualification

Hotel Management Graduate/ Graduate

  • Customer Success, Service

    4 weeks ago

    Mumbai, India Customer Success, Service & Operations Full time

    Apply for Customer Success, Service & Operations,Customer Service Engineer, Gautam in Mumbai ,Pune ,Visakhapatnam ,Raipur ,Vadodara for 0 - 3 Year of Experience on TimesJobs.com.

  • Traya Health

    1 month ago

    Mumbai, India Traya Health Full time

    Customer Success HeadAbout the Role : - At Traya, we are looking for a Head - Customer Success to lead and enhance the performance of a diverse large team of over 600 hair coaches, team managers, & lead customer success representatives, spanning in various sub verticals like telecalling, chats, communities, and medical teams to improve customer experience,...

  • Head – Customer Success Operations

    1 month ago

    Mumbai, India The Edge Partnership - The Edge in Asia Full time

    We are seeking a talented leader to lead Customer Success & Services Operations to join our team. In this pivotal role, you'll be at the forefront of driving operational excellence, inspiring a large team, and enhancing the customer experience across our markets. You will also be a key player in driving operational excellence and seamless transformations...

  • Customer Success Senior Manager

    5 days ago

    mumbai, India Beco Full time

    Role Overview: The Customer Success Senior Manager will be responsible for driving customer satisfaction, retention, and growth across the organization. This role involves overseeing customer onboarding, engagement, support, and success initiatives to ensure long-term customer loyalty and business growth. The ideal candidate is a strategic leader with a deep...

  • Customer Success Senior Manager

    1 day ago

    Mumbai, India Beco Full time

    Role Overview: The Customer Success Senior Manager will be responsible for driving customer satisfaction, retention, and growth across the organization. This role involves overseeing customer onboarding, engagement, support, and success initiatives to ensure long-term customer loyalty and business growth. The ideal candidate is a strategic leader with a deep...

  • Customer Success Associate

    4 months ago

    Mumbai, India Houzeo Full time

    **About Houzeo**: Houzeo is an online platform which lets home-owners sell their property by circumventing any traditional intermediaries. The platform enables users to create property listings & upload them to various portals, connect with local real estate professionals, use the provided dashboard to obtain property valuation, compare the value with other...

  • Customer Service Head

    1 week ago

    Mumbai, India Facxo Technologies Pvt. Ltd. Full time

    Job Title: Customer Service HeadLocation: Mumbai IndiaRole Overview: We are seeking an experienced and visionary Customer Service Head to lead our customer service operations. The ideal candidate will have extensive experience in both voice and nonvoice processes (including chat and email) and a proven track record in managing large teams. This role is...

  • Customer Success Senior Manager

    5 days ago

    Mumbai, India Beco Full time

    Role Overview:The Customer Success Senior Manager will be responsible for driving customer satisfaction, retention, and growth across the organization. This role involves overseeing customer onboarding, engagement, support, and success initiatives to ensure long-term customer loyalty and business growth. The ideal candidate is a strategic leader with a deep...

  • Customer Success Senior Manager

    5 days ago

    Mumbai, India Beco Full time

    Role Overview: The Customer Success Senior Manager will be responsible for driving customer satisfaction, retention, and growth across the organization. This role involves overseeing customer onboarding, engagement, support, and success initiatives to ensure long-term customer loyalty and business growth. The ideal candidate is a strategic leader with a...

  • Customer Success Senior Manager

    4 days ago

    Mumbai, India Beco Full time

    Role Overview:The Customer Success Senior Manager will be responsible for driving customer satisfaction, retention, and growth across the organization. This role involves overseeing customer onboarding, engagement, support, and success initiatives to ensure long-term customer loyalty and business growth. The ideal candidate is a strategic leader with a deep...

  • Customer Success Senior Manager

    5 days ago

    mumbai, India Beco Full time

    Role Overview:The Customer Success Senior Manager will be responsible for driving customer satisfaction, retention, and growth across the organization. This role involves overseeing customer onboarding, engagement, support, and success initiatives to ensure long-term customer loyalty and business growth. The ideal candidate is a strategic leader with a deep...

  • Customer Success Senior Manager

    6 days ago

    Mumbai, India Beco Full time

    Role Overview:The Customer Success Senior Manager will be responsible for driving customer satisfaction, retention, and growth across the organization. This role involves overseeing customer onboarding, engagement, support, and success initiatives to ensure long-term customer loyalty and business growth. The ideal candidate is a strategic leader with a deep...

  • Customer Success Manager-Mumbai

    1 day ago

    Mumbai, India Eazy ERP Technologies Pvt Ltd Full time

    AboutUs: Step into Eazywhere solutions turn into growth seamlessly. Were looking for aCustomer Success Manger ready to drive organic growth. If you knowyour way around Client Interaction Client Satisfaction we wantyou. Why Join forGrowth: Its notjust a job; its an opportunity to lead our expansion. Join us andlets create a Customer Success Manager story that...

  • Customer Success Manager-Mumbai

    1 week ago

    Mumbai, India Eazy ERP Technologies Pvt Ltd Full time

    About Us:Step into Eazy where solutions turn into growth seamlessly. Were looking for a Customer Success Manger ready to drive organic growth. If you know your way around Client Interaction Client Satisfaction we want you.Why Join for Growth:Its not just a job; its an opportunity to lead our expansion. Join us and lets create a Customer Success Manager...

  • Customer Success Manager-Mumbai

    1 week ago

    mumbai, India Eazy ERP Technologies Pvt Ltd Full time

    AboutUs: Step into Eazywhere solutions turn into growth seamlessly. Were looking for aCustomer Success Manger ready to drive organic growth. If you knowyour way around Client Interaction Client Satisfaction we wantyou.Why Join forGrowth: Its notjust a job; its an opportunity to lead our expansion. Join us andlets create a Customer Success Manager story that...

  • Customer Success Manager-Mumbai

    1 week ago

    mumbai, India Eazy ERP Technologies Pvt Ltd Full time

    AboutUs:Step into Eazywhere solutions turn into growth seamlessly. Were looking for aCustomer Success Manger ready to drive organic growth. If you knowyour way around Client Interaction Client Satisfaction we wantyou.Why Join forGrowth:Its notjust a job; its an opportunity to lead our expansion. Join us andlets create a Customer Success Manager story that...

  • Customer Success Manager-Mumbai

    1 week ago

    Mumbai, India Eazy ERP Technologies Pvt Ltd Full time

    AboutUs:Step into Eazywhere solutions turn into growth seamlessly. Were looking for aCustomer Success Manger ready to drive organic growth. If you knowyour way around Client Interaction Client Satisfaction we wantyou.Why Join forGrowth:Its notjust a job; its an opportunity to lead our expansion. Join us andlets create a Customer Success Manager story that...

  • Head -Customer Relationship Manager

    4 weeks ago

    mumbai, India Bonito Designs Full time

    About Bonito DesignsBonito Designs Pvt Ltd ( is India's No.1 Full Home Personalized Interior Designs Brand in India and is a part of Lodha Ventures group of companies.The Company has its business operations in Bangalore & Mumbai and is soon planning to expand to other metro cities. The Management team is committed to make this one of the most aspiring brand...

  • Customer Success Associate

    3 months ago

    Lower Parel, Mumbai, Maharashtra, India LogIQids Full time

    **Job Title**:Customer Success Associate Enthusiastic and Persuasive person with fluent English and an ability to work directly with customers to ensure they are satisfied with a company’s products and services. However, they also focus on customer retention and seek to deepen relationships with clients. **About LogIQids**:Founded by IIT-IIM alumni,...

  • Manager, Customer Success India

    1 day ago

    Mumbai, India Spotify Full time

    Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the...