Payments Global Client Service Associate

5 months ago


Goregaon Mumbai Maharashtra, India JPMorgan Chase & Co Full time

**JOB DESCRIPTION** Job responsibilities**
- **Understanding clients’ relationships with the bank.**:

- Developing, maintaining, and broadening partnerships with Clients (internal and external).
- Resolving external and internal inquiries pertaining to J.P. Morgan’s Wholesale Payments core cash products and tracking and monitoring inquiries via an Inquiry Management tool.
- Liaising with other functions to ensure Clients receive satisfactory resolution in a timely manner.
- Delivering value added solutions to clients, identifying and promoting service improvement, efficiencies and opportunities.
- Promoting best practice sharing with Designated Service, and participating in and supporting Client Experience improvement initiatives.
- Recognizing non-standard service provisions as requested by clients and highlight as sales opportunities.
- Handle reporting and administrative tasks including metrics, start of day/end of day productivity, etc.
- Ability to recognize and avert risks to the bank on payment and client data protection related matters and responsible for managing applicable operational risk.
- Take ownership of inquiry resolution end to end and ensure all complaints are escalated appropriately, leveraging the client tier service differentiation.
- Proactively coordinate with Service and other internal groups for additional support that may be needed to resolve client inquiries
- Perform ad-hoc initiatives/activities to improve quality of work, create efficiency and/or improve client experience.
- Manage and/or Support resolution of complex and escalated client inquiries
- TENURE: At least 12 months in current job and process.
- PERFORMANCE RATING: Latest Performance Management Central (PMC) rating of at least Meets Expectations or My Development rating of On Track.
- PERFORMANCE IMPROVEMENT PLAN: Not in any Performance Improvement Plan (PIP).

**Required Qualifications, Skills and Capabilities**
- Communication skills -excellent oral and written business communication skills, as well as, ability to present information clearly and concisely.
- Strong interpersonal skills, excellent problem solving abilities, attention to detail and resolution skills.
- Proven interpersonal effectiveness, ability to build relationships and influence others to achieve the desired outcome.
- Aptitude to work in a fast paced environment while balancing the needs of the clients with associated risks and interests of the Firm
- Strong time management and organizational skills.
- Capability to determine priorities and maintain a balanced work approach to achieve business objectives and goals.

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.


  • Client Service

    5 months ago


    Santacruz East, Mumbai, Maharashtra, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Job summary: As a Client Service Associate in the Payments team at JPMorgan Chase, you will be responsible for various customer service and relationship management activities, as well as operational controls for an assigned portfolio of clients. Job responsibilities: - Responsible for providing prompt and value-added inquiry services...


  • Pune, Maharashtra, India Global Payments Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results....


  • Goregaon, Mumbai, Maharashtra, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Job Responsibilities**: - This role would involve understanding the building blocks (rules, market structure, client usage and clientele) of the fixed income index product suite - Ensure the client queries, stakeholders queries are resolved in a timely manner - Escalate wherever necessary **Required Qualifications, Skills and...


  • Goregaon East, Mumbai, Maharashtra, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Job Summary: As a Sr. Associate within the Client Service Specialist team, you will be tasked with providing exceptional leadership and effective supervision. Your responsibilities will include end-to-end ownership of both client and employee experiences, ensuring high service levels, satisfaction, and overall team performance. Success in...


  • Mumbai, Maharashtra, India MoSahay Associate Full time

    The **Guest Service Associate (GSA)** is responsible for providing exceptional customer service to guests, ensuring their stay is memorable and pleasant. The GSA will handle all aspects of guest check-in and check-out, answer inquiries, and manage reservations. A background in hotel management is essential to understand the operational and service-oriented...


  • Goregaon East, Mumbai, Maharashtra, India JPMorganChase Full time

    **JOB DESCRIPTION** You are a strategic thinker passionate about driving solutions. You have found the right team. As an Issues Management (iTake) Analyst, you will be required to thoroughly evaluate information, engage, and communicate issues to help remediate and resolve business and production problems efficiently and effectively. In support of incident...


  • Goregaon, Mumbai, Maharashtra, India JPMorganChase Full time

    **JOB DESCRIPTION** Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues. **Job Summary**: **Responsibilities**: - The role involves close...


  • Pune, Maharashtra, India Global Payments (Beamery) Full time

    **Description**: **Summary of This Role**: Provides monitoring and 1st Level Support for Business Critical Services ensuring that Service Standards are maintained and quality service provided. Performs and supports operational processes across multiple environments ensuring all tasks are managed and conducted to the highest possible standards; this includes...


  • Mumbai, Maharashtra, India S&P Global Full time

    **About the Role**: **Grade Level (for internal use)**: 09 **The Role**: S&P Global Commodity Insights (CI) 's Commercial & CX Graduate Program journey begins with an intensive 5-week onboarding in our London office. The 3-months thereafter will be part of the APAC Client Services Team, focusing on building a foundational knowledge of the commodity markets,...


  • Goregaon, Mumbai, Maharashtra, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Diversity, Equity and Inclusion are the cornerstones of our culture at JPMorgan Chase. We embrace diversity, recognize that diverse talent strengthens our workforce and is linked to our success. We are bound to a culture of openness, meritocracy and believe in giving everyone an equal opportunity to succeed while bringing their whole &...


  • Goregaon East, Mumbai, Maharashtra, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Alternative Payments Operations team is part of CIB’s Digital & Platform Services (D&PS) that provides operations support to clients on innovative payment products globally and provides 24 X 7 coverage. Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the...


  • Goregaon East, Mumbai, Maharashtra, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** J.P. Morgan’s Corporate & Investment Bank (CIB) is a global leader across banking, markets and investor services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. With $23.5 trillion of assets under custody and ranked #1 for Global Investment Banking...


  • Goregaon East, Mumbai, Maharashtra, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** J.P. Morgan Asset Management is committed to providing exceptional service to our clients and business partners. Our sales and client service teams, marketing support, and product specialists, are dedicated to the support of our clients and leverage the capabilities of our global firm to deliver to our clients. We provide an integrated...


  • Goregaon East, Mumbai, Maharashtra, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** You will in the management of the business deliverables and the team. The role/ position would also assume the responsibilities of shift manager and will report to the VP of India Operations. The role would involve develop a team of around 12 to 18 people. The role involves close coordination and working with other client operations sites...


  • Goregaon East, Mumbai, Maharashtra, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** You will in the management of the business deliverables and the team. The role/ position would also assume the responsibilities of shift manager and will report to the VP of India Operations. The role would involve develop a team of around 12 to 18 people. The role involves close coordination and working with other client operations sites...


  • Mumbai, India MoSahay Associate Full time

    Job Title: Guest Service Associate Company: PVR INOX Cinema Hall Location: MUMBAI(E) **Salary**: Freshers with Normal Graduation - 20,000 INR per month Freshers with Hotel Management Background - 22,000 INR per month Job Summary: As a Guest Service Associate at INOX Cinema Hall, you will play a crucial role in providing exceptional guest experiences...

  • Associate Level 1

    2 weeks ago


    Mumbai, Maharashtra, India BNP Paribas Full time

    About BNP Paribas India Solutions: Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and...


  • Goregaon East, Mumbai, Maharashtra, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** The TS Billing Operations Manager is expected to learn and be immersed with all the production sub-processes within TS Billing. **Job Summary**: **Responsibilities**: - Management of a team with the following core responsibilities among others: - Timely and regular Performance reviews - Preparation of Individual scorecards - Supporting...


  • Goregaon East, Mumbai, Maharashtra, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Global Client Access - Chase Connect Support provides high quality technical support via telephone. Technical Support Specialists act as the primary technical contact for all Chase Connect users and escalation of all unresolved problems/potential risk to second level support. The agents will also be responsible for performing routine...


  • Goregaon East, Mumbai, Maharashtra, India JPMorganChase Full time

    **JOB DESCRIPTION** Job Summary**: The Regulatory Support team is a dedicated group of internal and client facing resources that are focused on 3 main pillars: - Onboarding and query management for client reporting services (currently EMIR, MIFID II and SFTR), plus associated controls, MIS and process improvements - Ensuring the correct regulatory...