Associate - Commercial & Client Services

1 month ago

Mumbai Maharashtra, India S&P Global Full time

**About the Role**:
**Grade Level (for internal use)**: 09
**The Role**:
S&P Global Commodity Insights (CI) 's Commercial & CX Graduate Program journey begins with an intensive 5-week onboarding in our London office. The 3-months thereafter will be part of the APAC Client Services Team, focusing on building a foundational knowledge of the commodity markets, developing essential business-related skills while learning about various Commodity Insights (CI) data, research and analytical products. The program will consist of rotations to client services, sales, channel management and marketing functions. This will enable each graduate to gain a holistic perspective of the business. Combined with on-the-job learning, graduates must complete and pass certification milestones along with a rigorous evaluation process that will test and stretch their skills and capabilities. As you progress though the program, you will have the opportunity to support the sales team and ultimately generate additional revenue that helps to grow our business.
**The Impact**:
You will join as a member of a cohort of Commercial and CX Associates. Here, you will be introduced to world-class experts in various commodities including former chief economists, traders and risk managers. They will give presentations about how commodity markets work and provide insightful perspectives on global economic, political, technological and legal issues linked to their specializations. You will also be enrolled in an e-learning curriculum, providing foundational knowledge about the technical aspects of various commodities and market.
Within weeks you will have the opportunity to present topics to senior management and to get constructive feedback on your progress. Throughout the program you will learn how to use tools including CI-Platts products, Excel add-ins and CRM systems.
You will get the opportunity to work with a broad range of clients including governments, investment banks, commodity trading houses, major oil and gas companies, hedge funds and industry and get to be part of a large energetic and international team with fantastic opportunities for growth. At Client Services, you would be a primary contact for clients, providing solutions to their requests in a timely, professional and courteous manner and providing training on CI products through WebEx and onsite visits.
You will be offered the opportunity to assist S&P Global Commodity Insights in achieving its mission of being one of the leading providers of the highest quality price assessments and analytical information to the world’s financial and commodity markets. Our real-time news, pricing and analytical services help markets operate with transparency and efficiency worldwide. As the principal provider of commodity price assessment and information to more than 10,000 customers in 150 countries and with 20 offices spanning five continents, you will form part of a truly globally diverse workforce.
You will be part of a rapidly growing organization with an exceptional corporate culture. Our data, analytics, and research help our customers make informed, smarter business decisions and investments.
Career paths after the 18-month initial phase of the program include:
Regional Sales
New business
Specialist Sales
Client Services
Marketing
Channel Management

**Responsibilities**:
Help clients understand how to navigate and extract useful data from the S&P Global Commodity Insights product range.
Liaise with the content, commercial and technical teams to address any client queries and ensure our data is maintained to the highest standards.
Conduct research about important issues at the forefront of energy and commodity markets and present this to colleagues.
Support sales teams with research and proposals.
Build account overviews and plans to support strategic sales teams.
Design data-driven models and templates for clients.
Create marketing materials for commercial culture initiatives and future graduate cohorts.
Getting involved in special project initiatives where determined necessary by management.
**What We're Looking for**:
Familiarity with or strong interest in learning about commodity markets.
Fully matriculated students maintaining a BSc or BA degree, or equivalent. Postgraduates and/or Master’s degree also acceptable.
Ability to join a class of new hires in late February 2025.
Fluent command of English is a prerequisite.
**All degrees welcome**: however, concentration in Commercial, Business, Petroleum engineering, Geology, geophysics, or Energy/Commodity background related disciplines preferred.
Strong communication (good verbal skills, listening techniques, and a clear, concise writing style) and the role will involve speaking to our diverse clients.
Strong presentation and communication skills. You must have good telephone manners and be comfortable presenting to large groups both in person and remotely.
Significant comfort level with suite of Microsoft Office products (Word, O

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