Client Service Associate Ii

6 months ago

Goregaon Mumbai Maharashtra, India JPMorgan Chase & Co Full time

**JOB DESCRIPTION** Job Responsibilities**:

- This role would involve understanding the building blocks (rules, market structure, client usage and clientele) of the fixed income index product suite
- Ensure the client queries, stakeholders queries are resolved in a timely manner
- Escalate wherever necessary

**Required Qualifications, Skills and Capabilities**:

- Minimum education and requirements: Bachelor's degree or equivalent in Quantitative Finance or Management in Information Systems and 2 or more years of related work experience in client services.
- Detailed specifications and requirement gathering skills from varied associated teams and partners. Demonstrate ability to work effectively and independently across different businesses and functional area
- Strong technical skills in Excel and PowerPoint
- Comfortable facing off to senior management and Business heads within the firm
- Client service experience and should be able to comprehend client queries
- Data management, AI Tools and Data visualization tools and techniques - a strong plus
- **Work timing**:

- APAC/EMEA shift

**ABOUT US**

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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