Client Services associate

1 week ago

Goregaon East Mumbai Maharashtra, India JPMorgan Chase & Co Full time

**JOB DESCRIPTION**
Job Summary:
As a Sr. Associate within the Client Service Specialist team, you will be tasked with providing exceptional leadership and effective supervision. Your responsibilities will include end-to-end ownership of both client and employee experiences, ensuring high service levels, satisfaction, and overall team performance. Success in this role will require the ability to build and maintain a high-performing team. On a daily basis, you will be expected to deliver tactical and strategic solutions in a highly regulated and controlled environment, adapting to meet objectives in a dynamic and rapidly changing environment.

Operating hours: While actual hours will depend on the US team that the role will be supporting, the hours will fall within the Monday-Friday 6:30 PM IST- 3:30 AM IST hours of the US teams.

**Responsibilities**:

- Communicate guidance and direct CSS to resources for delivering high quality, high touch service to US client service teams, managers and clients. Drive transformation / efficiency initiatives thru automations.
- Manage team’s daily work volumes and transactions accurately, within established deadlines, and in accordance with existing policies and procedures.
- Understand and comply with regulations, policies and procedures related to these products and services, and reinforce with their team the possible financial liabilities of the transactions associated with these products and services if they are not executed properly
- Research, follow-up and resolve escalated client issues and problems through effective interaction with key partners. Facilitate recruiting efforts and process enhancements to maintain staffing levels of CSS teams
- Responsible for coordinating review of key daily, weekly and monthly metrics for CSS teams; collating the data and presenting to key partners and US CS Managers
- Provide oversight surrounding HR matters, talent development, and disciplinary action
- Evaluate CSS Team performance and provide feedback via informal discussions, quarterly/semi-annual performance meetings and annual review process
- Assist in the continuing strategic development of the support operating model, and help validate proposed ideas/plans prior to implementation
- Provide exceptional client service and flawless execution on client requests, inquiries and transactions such as money movement, security transfers, and loan transactions including escalated research requests
- Drive the successful implementation, adherence, and maintenance of the firm’s control’s policies and procedures as well as protecting client assets against potential fraud activities

**Required qualification, skills and capabilities**:

- Bachelor’s or Master’s degree preferred with 12+ years of relevant Private Bank Client Service experience / Core Operations experience preferably with a large financial institution.
- Experience in Global Payments/Money Movement process /Cash ops SME’s will be preferred.
- Data literacy. Ability to analyze data, make data based decisions/ business intelligence. Familiarity with SQL, Python, Altreyx.
- Keen understanding of the financial and banking industries. Experience with a wide array of financial products.
- Ability to adapt to a rapidly changing business and technology environment; must be a change leader. Should drive transformation initiatives leading to ease of doing business & efficiencies.
- Good project management skills & must be able to engage all participants and meet deadlines/deliverables.
- Solid comprehension of Private Banking range of products, including deposit, banking, brokerage, custody, investment management, fiduciary, mutual funds, and credit products and services as each applies to their specific region's business segment

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

J.P.

  • Guest Service Associate

    2 weeks ago

    Bandra East, Mumbai, Maharashtra, India MoSahay associate pvt ltd. Full time

    Guest Service Associate Exp: Hotel management sector fresher Package: 16000-18000 Customer query handling and delight each and every customer by giving best services. **Job Types**: Full-time, Fresher Pay: ₹16,000.00 - ₹18,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift - Rotational shift Supplemental...

  • Client Service Associate Ii

    2 weeks ago

    Goregaon, Mumbai, Maharashtra, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Job Responsibilities**: - This role would involve understanding the building blocks (rules, market structure, client usage and clientele) of the fixed income index product suite - Ensure the client queries, stakeholders queries are resolved in a timely manner - Escalate wherever necessary **Required Qualifications, Skills and...

  • Guest Service Associate

    3 weeks ago

    Bandra East, Mumbai, Maharashtra, India MoSahay associate pvt ltd. Full time

    Guest service associate exp: - Fresher package: - 22k communicate with guests with good manner **Job Types**: Full-time, Fresher Pay: ₹18,000.00 - ₹20,000.00 per month **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Bandra East, Mumbai,...

  • Guest Service Associate

    2 months ago

    Bandra East, Mumbai, Maharashtra, India MoSahay associate pvt ltd. Full time

    Qualification: Diploma /Degree in hotel management(fresher) Age :21-25yr salary: - 16k-18k The Guest service associate is about in charge of daily box office operations, phone and reception duties ,ticketing systems ,theatre volunteers and general office assignments as needed. Pay: ₹16,000.00 - ₹18,000.00 per month **Benefits**: - Health...

  • Guest Service Associate

    2 weeks ago

    Mumbai, Maharashtra, India MoSahay Associate Full time

    The **Guest Service Associate (GSA)** is responsible for providing exceptional customer service to guests, ensuring their stay is memorable and pleasant. The GSA will handle all aspects of guest check-in and check-out, answer inquiries, and manage reservations. A background in hotel management is essential to understand the operational and service-oriented...

  • Client Reporting

    4 weeks ago

    Goregaon East, Mumbai, Maharashtra, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** J.P. Morgan Asset Management is committed to providing exceptional service to our clients and business partners. Our sales and client service teams, marketing support, and product specialists, are dedicated to the support of our clients and leverage the capabilities of our global firm to deliver to our clients. We provide an integrated...

  • Associate - Uk Funds Client Service

    2 weeks ago

    Goregaon East, Mumbai, Maharashtra, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** You are a strategic thinker passionate about driving solutions in **Client Service.** You have found the right team. As a **Client Service Professional** within our **UK Funds Client Services team**, you will spend each day defining, refining and delivering set goals for our firm. UK Funds Client Services (UK FCS) is responsible for the...

  • Client Service Executive

    2 weeks ago

    Mumbai, India Addus Services LLP-Client Full time

    Provide hands on support with delivery of digital campaigns. - Build long term associations with global clients and ensure customer satisfaction. - Provide solutions by finding ways and means cutting across functions by understanding their business objectives. - Manage delivery through management of work flow, resource requirement and quality of output. - 1...

  • Payments Global Client Service Associate

    2 weeks ago

    Goregaon, Mumbai, Maharashtra, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Job responsibilities** - **Understanding clients’ relationships with the bank.**: - Developing, maintaining, and broadening partnerships with Clients (internal and external). - Resolving external and internal inquiries pertaining to J.P. Morgan’s Wholesale Payments core cash products and tracking and monitoring inquiries via an...

  • Client Service

    2 months ago

    Santacruz East, Mumbai, Maharashtra, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Job summary: As a Client Service Associate in the Payments team at JPMorgan Chase, you will be responsible for various customer service and relationship management activities, as well as operational controls for an assigned portfolio of clients. Job responsibilities: - Responsible for providing prompt and value-added inquiry services...

  • Guest Service Associate

    5 days ago

    Mumbai, India MoSahay Associate Full time

    Job Title: Guest Service Associate Company: PVR INOX Cinema Hall Location: MUMBAI(E) **Salary**: Freshers with Normal Graduation - 20,000 INR per month Freshers with Hotel Management Background - 22,000 INR per month Job Summary: As a Guest Service Associate at INOX Cinema Hall, you will play a crucial role in providing exceptional guest experiences...

  • Client Servicing Executive

    1 week ago

    Goregaon East, Mumbai, Maharashtra, India Eggfirst Advertising Design and Pvt. Ltd. Full time

    **Job Position**:Client Servicing Executive** **Job Profile**: - Excellent presentation, oral and written communication skills. - Industry research capabilities, to understand Clients business environment. A good eye for details. - Dynamic, self-motivated team player with a positive attitude to work, patience, high Client orientation, and business common...

  • Client Servicing Executive

    1 week ago

    Goregaon East, Mumbai, Maharashtra, India Eggfirst Advertising Design and Pvt. Ltd. Full time

    **Job Position**:Client Servicing Executive** 1. Excellent presentation, oral and written communication skills. 2. Industry research capabilities, to understand Clients business environment. 3. A good eye for details. 4. Dynamic, self-motivated team player with a positive attitude to work, patience, high Client orientation, and business common sense. 5....

  • Client Servicing Executive

    1 week ago

    Goregaon East, Mumbai, Maharashtra, India Eggfirst Advertising Design and Pvt. Ltd. Full time

    **Job Position**:Client Servicing Executive** 1. Excellent presentation, oral and written communication skills. 2. Industry research capabilities, to understand Clients business environment. 3. A good eye for details. 4. Dynamic, self-motivated team player with a positive attitude to work, patience, high Client orientation, and business common sense. 5....

  • Guest Service Associate

    3 weeks ago

    Mumbai, Maharashtra, India MoSahay associate pvt ltd. Full time

    Guest service associate experiance : frescer skill: - Good english communication required from Hostel management sector. **Job Types**: Full-time, Fresher Pay: ₹18,000.00 - ₹20,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift Supplemental pay types: - Performance bonus **Education**: - Bachelor's...

  • Global Client Service Data Analytics- Associate

    2 weeks ago

    Goregaon East, Mumbai, Maharashtra, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** J.P. Morgan Asset Management is committed to providing exceptional service to our clients and business partners. Our sales and client service teams, marketing support, and product specialists, are dedicated to the support of our clients and leverage the capabilities of our global firm to deliver to our clients. We provide an integrated...

  • Fund Servicing Associate

    2 weeks ago

    Goregaon East, Mumbai, Maharashtra, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** J.P. Morgan's Compliance Reporting Services (CRS) is one of the largest providers of post-trade compliance reporting services to some of the largest Asset owners and Asset managers globally. Our service enables clients to efficiently detect and manage violations of their investment rules, facilitating risk reduction and demonstrating...

  • Client Services Associate

    4 weeks ago

    Mumbai, Maharashtra, India Russell Investments Full time

    Business Unit: Global Distribution Operations Reporting To: Manager, Client Service Shift: EMEA/UK (Mar-Nov 1:30 pm - 10:30 pm IST / Nov-Mar 2:30 pm - 11:30 pm IST) (India) About Russell Investments, Mumbai: Russell Investments is a leading outsourced financial partner and global investment solutions firm providing a wide range of investment capabilities...

  • Client Services Associate

    3 weeks ago

    Mumbai, Maharashtra, India Russell Investments Full time

    Business Unit: Global Distribution Operations Reporting To: Manager, Client Service Shift: EMEA/UK (Mar-Nov 1:30 pm - 10:30 pm IST / Nov-Mar 2:30 pm - 11:30 pm IST) (India) About Russell Investments, Mumbai: Russell Investments is a leading outsourced financial partner and global investment solutions firm providing a wide range of investment capabilities...

  • Client Tax Associate I

    2 weeks ago

    Goregaon East, Mumbai, Maharashtra, India JPMorgan Chase & Co Full time

    **JOB DESCRIPTION** Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. **Job Summary** As a [Client Tax Associate] in [Quality Review Team], you will review high value tax reclaims in accordance with requirements of Tax laws of the different countries. You will analyze the...