Associate, Client Service Ii

3 months ago

Pune Maharashtra, India BNY Mellon Full time

Overview
Associate, Client Service II
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.
We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what #LifeAtBNY is all about.
We’re seeking a future team member for the role of Associate, Client Service II to join our Client Processing - CT Operations team. This role is located in Pune, MH - HYBRID.
**In this role, you’ll make an impact in the following ways**:
Performs routine and non-routine client service and transactional support functions. Provides analytics and reporting services, working to improve and automate transaction processing systems. Advises organizational units/teams to ensure timely delivery of service, or resolution of issue. Provides direction to lower-level service roles in the successful delivery of support or service.
Processes account related transactions per scheduled events/client authenticated direction. Answers inquiries and resolves problems or issues. Assesses needs and suggests/promotes alternative approaches to service models.
Participates in straightforward product development, product enhancement, and system testing to ensure that products continue to accurately and efficiently process high value transactions. Solves problems based on an understanding and knowledge of the intricacies of the system.
Integrates in-depth area knowledge with a solid understanding of industry standards and practices to provide solutions to internal and external clients.
Manages situations which may require adaptation of response or extensive research according to internal or external client response.
May be responsible for allocating and checking the work of support team members. May be responsible for specific supervisory review, training and approval actions.
Contributes to the achievement of team objectives
**To be successful in this role, we’re seeking the following**:
A minimum bachelor’s degree or the equivalent combination of education is required.
Minimum 5+ years of prior experience in operations (Corporate Trust, Client facing, Derivatives functions, brokerage processing is preferred).
**Skill Requirements**:
Knowledge of Fixed-Income Securities markets, Money market, Derivatives and Capital Market.
Knowledge of the Custody Life Cycle.
Strong in reviewing client governing documents and interpreting the same.
**Technical Proficiency**:
Good knowledge of MS Office (Excel, Word, PowerPoint, and Outlook).
**Client Communication**:
Strong oral and written, fluency in English language is a must.
Problem-solving orientation.
Client-focused.
Efficient.
Proactive.
De-escalating (as required).
**Self-Management**:
Efficient, structured, independent and autonomous working.
Knowledge about systems, their logic and interaction.
Responsible time management.
Adherence to the internal control, reporting and compliance guidelines.
Always ready to take on special tasks (if required).
At BNY, our culture speaks for itself. Here’s a few of our awards:
America’s Most Innovative Companies, Fortune, 2024
World’s Most Admired Companies, Fortune 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
**Best Places to Work for Disability Inclusion, Disability**: IN - 100% score, 2023-2024
“Most Just Companies”, Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
Bloomberg’s Gender Equality Index (GEI), 2023
**Our Benefits and Rewards**:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
**Employer Description**:

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