![MTAB Technology Center P Ltd](https://media.trabajo.org/img/noimg.jpg)
Customer Service and Support
5 days ago
This is a remote position.
**Job Description**:
This task involves managing customer complaints, service requests, and tickets through Zoho Desk.
Roles and Responsibilities:
1.Register customer complaints and service requests in Zoho Desk and ensure that they are assigned to the relevant teams.
2.Raise tickets and send quotations to customers as required.
3.Acknowledge service requests and update the status of the customer in Zoho Desk.
5.Record all details in the ticket, including customer information, complaint details, and any actions taken to resolve the issue.
6.Send service completed acknowledgment mail to customers after their complaint or service request has been resolved.
7.Close tickets in Zoho Desk once the complaint or service request has been resolved.
Qualification: Any Graduate Shift Timing: 1.00 pm - 6.00pm
**Hiring Process**:
Steps Process Timeline
Step 1 Job Postings on our Career page Tuesday
Step 2 Call for Registration and Enrollment Wednesday
Step 3 Initiating Portfolio Submissions Thursday
Step 4 Evaluation Process ends on Abhyaz platform Friday
Step 5 Interview & Job offer Friday
Step 6 Onboard - Accept our Job Offer and onboard Monday
Do follow us on Linkedin / Twitter / Facebook / Instagram
**Benefits**:
**Benefits**:
- Internship Completion Certificate
- Practical experience in the Edu-Tech Industry
- Remote work opportunity / Week work opportunity
- Hands-on experience using Abhyaz Platform & Zoho Application
- Online Portfolio building
- Terms & Conditions apply
under graduate
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