Customer Support Associate

6 months ago


Chennai Tamil Nadu, India Snow Planners And Builders Full time

_**WE ARE HIRING **_

Job Title: Voice process executive - Hindi + Eng

Package - 15k to 26k (Based on experience and previous CTC)

Location - Vanagaram, Chennai

Shift
- General Shift

6 rotational week off, 6 days working

**Key Responsibilities**:

- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts.
- Manage large inbound calls.
- Provide accurate, valid and complete information by using the right methods/tools.
- Follow communication procedures, guidelines and policies.
- Take an extra mile to engage customers.
- Strong phone contact handling skills and active listening.
- Ability to multi-task, prioritizes, and manages time effectively.
- Customer orientation and ability to adapt/respond to different types of characters.
- Proven customer support experience is added advantage

**Qualifications and Skills**:

- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Ability to work well under pressure and handle challenging situations with a calm and professional demeanor.
- A customer-centric mindset and a passion for delivering exceptional service.
- Any Degree Graduates (English and Hindi Speaking)

Immediate joiners preferable

Pay: ₹15,000.00 - ₹26,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental pay types:

- Performance bonus

**Language**:

- English (required)
- Hindi (required)

Work Location: In person



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