Customer Support Associate
6 months ago
_**WE ARE HIRING **_
Job Title: Voice process executive - Hindi + Eng
Package - 15k to 26k (Based on experience and previous CTC)
Location - Vanagaram, Chennai
Shift
- General Shift
6 rotational week off, 6 days working
**Key Responsibilities**:
- Handle customer complaints provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Identify and assess customers’ needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts.
- Manage large inbound calls.
- Provide accurate, valid and complete information by using the right methods/tools.
- Follow communication procedures, guidelines and policies.
- Take an extra mile to engage customers.
- Strong phone contact handling skills and active listening.
- Ability to multi-task, prioritizes, and manages time effectively.
- Customer orientation and ability to adapt/respond to different types of characters.
- Proven customer support experience is added advantage
**Qualifications and Skills**:
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Ability to work well under pressure and handle challenging situations with a calm and professional demeanor.
- A customer-centric mindset and a passion for delivering exceptional service.
- Any Degree Graduates (English and Hindi Speaking)
Immediate joiners preferable
Pay: ₹15,000.00 - ₹26,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
**Language**:
- English (required)
- Hindi (required)
Work Location: In person
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