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Customer Service

1 month ago


Chennai Tamil Nadu, India Connect Galaxy Full time

_**We are Hiring**_

**Designation**: Customer Support (Inbound & Outbound)

**Process**: Green lamp Plywood

**Language**: Malayalam & Average English

**Experience** : 6month - 1 year

**Shifts & week off** : Day shift & Sunday week off

**Salary**: 17 - 19 TH

**Responsibilities**:
**Inbound Customer Support**:

- **Issue Resolution**: Addressing customer problems, answering queries, and resolving issues promptly.
- **Information Provision**: Providing information about products, services, policies, and procedures.

**Outbound Customer Support**:

- **Follow-ups**: Contacting customers after a purchase or service interaction to ensure satisfaction and gather feedback.
- **Surveys**: Conducting customer satisfaction surveys to gather insights and identify areas for improvement.
- **Appointment Reminders**: Reminding customers of upcoming appointments, renewals, or other time-sensitive events.

**Job Types**: Full-time, Permanent

**Salary**: ₹17,000.00 - ₹19,000.00 per month

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Ability to Commute:

- Chennai, Tamil Nadu (required)

Ability to Relocate:

- Chennai, Tamil Nadu: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**
+91
7200585293