Customer Service Representative

5 months ago


Chennai Tamil Nadu, India Connect Galaxy Full time

_**We are hiring**_

**Process**: Customer support executive - International Banking voice Process - Hindi

**Location**: Guindy, Ambattur, Perungudi.

**Experience**: Freshers

**Qualification**: Any Graduate

**Languages**: English + Hindi

**Versant 5**

**Salary**: 21k Take home ; 25k CTC

**Shift**: Day rotational and Rotational week off

**5 day's working**

One way traveling ticket will be provided _**(Flight Tickets)**_

**‌7 days accommodation will be provided.**

‌Relocation bonus will be given after 2 Months of basic pay approximate **14,000 - 15,000** after **90 days** from the date of joining.

‌Retention bonus of **750 rs for first 3 month** will be provided, which you will get on 4 month salary, employees must have **90 - 95% attandance **to get the retention bonus. From 4th month retention bonus will be increased from **750 - 1000 rs.**

**Roles and Responsibilities**:

- Assist customers in resolving product or service-related issues and provide appropriate solutions.
- Handle customer complaints, troubleshoot problems, and escalate complex issues to the relevant departments when necessary.
- Maintain a thorough understanding of our products/services to effectively address customer queries and concerns.
- Keep accurate records of customer interactions, transactions, comments, and complaints.
- Collaborate with internal teams to ensure a seamless customer experience and provide feedback on customer issues and trends.
- Contribute to improving customer support processes by identifying opportunities for efficiency and enhancement.
- Uphold company policies and procedures while delivering excellent customer service at all times.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹21,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Morning shift
- Rotational shift

Supplemental pay types:

- Performance bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person



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