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Customer Service Representative

1 month ago

Taramani Chennai Tamil Nadu, India Hoopoe Infoedge Pvt Ltd Full time

Hoopoe infoedge is seeking a highly motivated and enthusiastic individual to join our team as a Domestic Customer Support Representative. As a Domestic Customer Support Representative, you will play a key role in providing exceptional customer service to our clients across various channels.

We are hiring

**Process: Customer support representative**

**Location: Taramani, Chennai**

**Experience: 0 to 1 year of experience can apply**

**Qualification: 12th / Diploma / Graduate**

Languages:
**English + Malayalam**

**English + Telugu**

**English + Kannada**

**Salary: 15k to 18k Take home**

**Shift: Day shift and Rotational week off**

Roles and Responsibilities:
Assist customers in resolving product or service-related issues and provide appropriate solutions.

Handle customer complaints, troubleshoot problems, and escalate complex issues to the relevant departments when necessary.

Maintain a thorough understanding of our products/services to effectively address customer queries and concerns.

Keep accurate records of customer interactions, transactions, comments, and complaints.

Collaborate with internal teams to ensure a seamless customer experience and provide feedback on customer issues and trends.

Contribute to improving customer support processes by identifying opportunities for efficiency and enhancement.

Uphold company policies and procedures while delivering excellent customer service at all times.

Pay: ₹15,000.00 - ₹18,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift
- Rotational shift

Supplemental pay types:

- Yearly bonus

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (required)
- Malayalam (required)
- Kannada (required)
- Telugu (required)

Work Location: In person