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Customer Relation Executive
2 weeks ago
Job Title :Customer Relation Executive
Gender;Female
Job Location :Coimbatore
No of Openings : 1
Qualification ;Any Degree or Relevant field
Experience :2 to 5 yrs of Experience
Job Description;
- Manage incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts
through open and interactive communication
- Provide accurate, valid, and complete information by using the
right methods/tools
- Meet personal/customer service team sales targets and call
handling quotas
- Handle customer complaints, provide appropriate solutions and
alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer
accounts and file documents
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
Requirements and skills
- Proven customer support experience or experience as a sales
and customer representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems, documentation, and practices
- Customer orientation and ability to adapt/respond to different
types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- University/college degree is an asset
- Familiarity with office software and phone systems a plus
- Previous experience, especially in particular industry, preferred
- Any other duties and responsibilities assigned by the management
from time to time.
Must be a graduate with previous sales and customer relations
Reach Us At : 8220014457
**Job Category**:Customer Relation Executive**Job Type**:Full Time**Job Location**:coimbatore**Industry**:FMCD
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