Customer Service Officer

2 weeks ago


Tamil Nadu, India BASF Environmental Catalysts and Metal Solutions Full time

**Customer Service Officer**:

- Chengalpet Taluk, TN, IN, 603002**Objectives of the Position**

To Service the customers. Order management vis-à-vis order-to-cash tasks and processes, fostering a culture of customer focus.

**Main Tasks**
- Perform the order-to-cash tasks and processes, fostering a culture of customer focus on the team
- Perform sales and delivery order management tasks, e.g. sales order creation and processing changes, follow-up on blocked orders, and L/C (letter of credit) handling.
- Contribute to development of customer relationships through proactive customer communication related to order management, e.g. product availability, prices, order status, and delivery tracking.
- Support demand planning by collection of N+4 forecast information and get it updated into IBP tool.
- Support credit management, invoicing, and A/R (accounts receivables) management, e.g. monthly closing, invoice corrections, handling invoice discrepancies, and manual invoicing.
- Report and manage customer complaints via NCM (non-conformance management) system and proactively communicate status to internal stakeholders.
- Support implementation of business rules related to the customer order management process.
- Provide order status reports and monitor customer sales forecast, ensuring orders are within forecasts.
- Support CN/DN creation based on reconciliation and approval from controlling.

**Minimum Education and Qualification Required for the Position**

**Edu**c**a**t**i**o**n**: Graduate in any Stream, MBA Preferred.

**W**o**r**k** **E**x**pe**r**i**e**n**c**e**: Minimum 8 Years.

**T**e**c**hn**i**c**a**l & **P**r**o**f**e**ss**i**o**n**a**l **K**n**o**w**l**ed**g**e**:

- Exposure in customer service / supply chain / sales support / controlling
- SAP working experience. Certification in SCM domain for e.g. APICS etc. will be an added advantage.
- Certification / Working experience in Analytics tools will be an added advantage
- Well versed with SAP Order to Cash (OTC) processes



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