Customer Service

2 weeks ago

Coimbatore Tamil Nadu, India HSBC Full time

-Job description

**Some careers open more doors than others.**

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

**Role Purpose**

In line with the TCF principles the organization has changed its approach from mere transaction processing outlets to need based sales. The PSE would be responsible for implementing TCF principles in his day to day dealing with the customers. The major function of this role is to ensure effective delivery of branch customer interface functions in the front office and teller areas in order to achieve a high level of customer satisfaction along with operational efficiency.

**Principal Accountabilities**:Key activities and decision making areas**

Impact on the Business / Function
- Contributes to improving productivity in the branch
- Branch hygiene standards
Customers / Stakeholders
- Ensure positive customer experience and manage complaints / escalations
Leadership & Teamwork
- Establish mutual respect and trust in dealing with others
Operational Effectiveness & Control
- Adherence to overall operational standards set by the bank
- Comply with the applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy of HSBC while undertaking various day to day operations.
- Remain alert and promptly report to the Sanctions Officer/ INM FCC office/ Line manager ( As applicable and required by the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures.
- Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activities
- Support the Country or Regional FCC AML Office/ AML Investigations by providing additional information when required
- Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe
- Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead FCC;
- Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager
- Demonstrate an understanding of PEP acceptance, prohibition, CDD & EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP.
- Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail.
- To be aware and Identify high risk indicators for various products and Services offered by INM RBWM example Cash, insurance, credit cards products etc
- Ensure that all records are obtained in respect of INM RBWM customers or New to bank customer for any products and services provided by HSBC are as per the process laid down.
- Must ensure that the prescribed process is being followed while dealing with non-HSBC customers request for monetary instruments and wire transfers
- Ensure Adherence to the regulatory guidelines and internal AML & Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures
- To be aware of AML risk posed by pouch and mail, Monetary instruments, cash services and wire transfer services and should undergo the mandatory training for the same.
- Necessary remediation steps needs to be undertaken in case if there is any breach or non-adherence to the policy laid down in the LoBP
- Must undertake necessary due diligence to ensure that the nature of the transaction is in sync with the customer profile, else raise it to line manager for further clarification
- The staff must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in a effective and polite manner
- Ensure adequate due diligence is undertaken by the Individual/team to ensure that the nature of the various transactions of wire transfer, cash services, monetary instruments are in sync with customer profile

**Major Challenges**

***
- Service proposition is the key differentiator and the jobholder needs to ensure a positive customer experience for all walk-in customers on a consistent basis.
- The jobholder will also need to migrate customers in a friendly manager to alternate delivery channels.
- The jobholder may have to manage a team of unionised employees to deliver these results, which will be an additional challenge.

**Role Context**

***
- Service proposition is a key differentiator in any retail business, and the jobholder need

  • Customer Service

    4 weeks ago

    Coimbatore, Tamil Nadu, India Delight Infotech Full time

    2+ years’ experience in the freight forwarding industry, air/sea export experience preferred. - Exceptional customer service skills. - Excellent language & command of English - Detail-oriented and strong follow-up skills - Proficient with Microsoft office (Word, Excel, Outlook) - Cargo Wise systems knowledge is a plus - Ensures invoicing of rendered...

  • Customer Service Executive

    4 weeks ago

    Coimbatore, Tamil Nadu, India Super Cluster Pi Full time

    **Job description** Job Title: Associate, Customer Support Department Work Location: Coimbatore preferred. Supercluster Pi is a house of health & wellness brands. We are looking for a talented customer support person who can connect well with the customers and our brand. **FRESHERS** also invited to apply. Languages: - **Kannada, Telugu, Hindi** - will...

  • Customer Service Executive

    4 weeks ago

    Coimbatore, Tamil Nadu, India Fridayjobs HR Solutions Private Limited Full time

    Leading Jewelry Gold and Diamond Manufacturer and Retail Chain Showrooms looking for Customer Service executive for their Coimbatore Showroom. Salary : INR.30,000/ Rs.35,000/ Pay: ₹30,000.00 - ₹35,000.00 per month **Benefits**: - Health insurance Schedule: - Day shift Supplemental pay types: - Performance bonus **Education**: - Bachelor's...

  • Customer Service

    4 weeks ago

    Gandhipuram, Coimbatore, Tamil Nadu, India Sunny Diamonds Full time

    Support to develop business through online or offline (leads conversion). Adherence service procedures, policies and standards. Monitor on time delivery of product purchased by online customers. Achieve the online sales target assigned. Verify all the online sale (Transaction paid/ Fraud alert). Keep focus on customer experience throughout...

  • Customer Service Associate

    4 weeks ago

    Chennai, Tamil Nadu, India Hometech service pvt ltd Full time

    We are hiring for our Clients. Male Required Contact Person: - Mr Sugunthan 9363560345 **Responsibilities**: - Assist shoppers with inquiries about store locations, mall events, amenities, and directions. - Respond to customer concerns and complaints professionally and courteously, working towards resolutions. - Maintain a welcoming and positive...

  • Eot Crane Service

    4 weeks ago

    Chennai, Tamil Nadu, India MUHIL SERVICE Full time

    **Full Job Description** **Responsibilities**: Attend assigned service calls at customer site Identify faults & provide solution independently using skills & experience Attend assigned breakdown complaint for eot crane Identify spares required if any and recommend Prepare service reports for work done Provide comprehensive feedback of service work to...

  • Teller/customer Service

    4 weeks ago

    Ganapathi, Coimbatore, Tamil Nadu, India SRI AKSHARRA PRINT SOLUTIONS Full time

    Tele calling, also known as telemarketing or phone sales, involves making outbound calls to potential customers with the aim of promoting a product, service, or event. Here are some simple points for a tele calling job description: **Responsibilities**: - Make outbound calls to potential customers using a prepared script. - Introduce and explain products or...

  • Customer Service Executive

    6 days ago

    Sanganoor, Coimbatore, Tamil Nadu, India Brigade LED Pvt Ltd Full time

    Contact potential or existing customers to inform them about a product or service using scripts. - Client Handling Customer Interaction Answer questions about products or the company. - Ask questions to understand customer requirements and close sales. - Enter and update customer information in the database. **Requirements**: Proven experience as telesales...

  • Customer Service-telecaller

    4 weeks ago

    Coimbatore, Tamil Nadu, India Hire Hubb Full time

    _**JOB DESCRIPTION**_ - **Role - Customer service**: - **Salary-12k**: - **Qualification - Any Degree/Diploma**: - **Facilities - Accomodation and food will be provided** **Note - Basic knowledge in English (speak/write)** **Job Types**: Full-time, Permanent **Salary**: ₹12,000.00 - ₹15,000.00 per month **Benefits**: - Food provided - Provident...

  • Service Advisor

    7 days ago

    Pallikaranai, Chennai, Tamil Nadu, India veega service Full time

    We are hiring Service Advisor Education Qualification - Diploma or Basic degree in Mechanical, Automobile Engineering. Years of Experience - min 2 years. Salary - 15,000/- per month + incentives Roles & Responsibilities: - 1. Service Job card preparation. 2. Update work in progress status of the service vehicle to customers on a regular basis. 3. Act...

  • Customer Service Officer

    7 days ago

    Tamil Nadu, India DBS Bank Full time

    **Job Purpose** Responsible for retention of customers by providing best services and achieving new customer acquisition. **Key Accountabilities** 1. Deepening, Retention of customers across all products by providing best services, which is measurable through increase in ETB Book balance movement and achieving of new customer acquisition. 2. Sourcing of...

  • Customer Service

    4 weeks ago

    Chennai, Tamil Nadu, India EdMIUM Full time

    **Job description** Outbound calls To explain our products and services to customers Resolving queries and issues related to the universities and courses. - Proficient in both verbal and written communication skills. - Capable of efficiently managing multiple critical tasks. - Strong communication abilities, with prior experience in customer care within any...

  • Customer Service Officer

    7 days ago

    Puliyakulam, Coimbatore, Tamil Nadu, India DBS Bank Full time

    **Job Purpose** Responsible for retention of customers by providing best services and achieving new customer acquisition. **Key Accountabilities** 1. Deepening, Retention of customers across all products by providing best services, which is measurable through increase in ETB Book balance movement and achieving of new customer acquisition. 2. Sourcing of...

  • Customer Service Executive

    4 weeks ago

    Coimbatore, Tamil Nadu, India THE SOUTH INDIAN TRADING SYNDICATE (KOTTAPADI) LTD Full time

    **Salary**: ₹12,000.00 - ₹15,000.00 per month **Benefits**: - Cell phone reimbursement - Provident Fund Schedule: - Day shift Ability to commute/relocate: - Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (required) **Education**: - Bachelor's (preferred) **Experience**: - total work: 1 year (preferred) -...

  • Customer Services

    6 days ago

    Chennai, Tamil Nadu, India Unidos Technology Full time

    Delivering information about a company’s offeringsResponding to customer inquiries within company hours - Handling complaints to building strategies for improving the overall customer experience and fostering loyalty - No night shift, no target - Handling customer complaints **Job Types**: Full-time, Permanent **Salary**: ₹20,000.00 - ₹27,000.00 per...

  • Customer Service and Support Intern

    4 weeks ago

    Tamil Nadu, India MTAB Technology Center P Ltd Full time

    This is a remote position. **Job Description**: This task involves managing customer complaints, service requests, and tickets through Zoho Desk. Roles and Responsibilities: 1.Register customer complaints and service requests in Zoho Desk and ensure that they are assigned to the relevant teams. 2.Raise tickets and send quotations to customers as...

  • Cashier/customer Service

    23 hours ago

    Saibaba Colony, Coimbatore, Tamil Nadu, India Kitchen.one Full time

    **Company Description** The Baking Society is an artisanal bakery located in Coimbatore. We are passionate about bringing a world of flavors and delights to our customers through our delectable pastries and treats. With our tagline 'Around the World in Pastries,' we take pride in transporting our customers to iconic cities with every bite. Our bakery offers...

  • Service Technician

    6 days ago

    Erode, Tamil Nadu, India SMAA Royal Enfield Service Dealership Full time

    We are looking for a technically skilled Service Technician to travel to perform equipment and machine repairs. The Service Technician's responsibilities include complete vehicle compliant and performing routine maintenance. The Service Technician will install,repair and test products and provide customers with instructions on the proper usage of the...

  • Customer Service Executive

    6 days ago

    Chennai, Tamil Nadu, India KRION CONSULTING Pvt Ltd Full time

    **Roles and Responsibilities**: Handling customer complaints Attending customer service team meetings Gathering customer feedback Create policies and procedures Designing customer service protocols Training employees Ensure customer satisfaction Relaying extensive product information to customers Handling service issue **Job Types**: Full-time,...

  • Service Advisor- Automobile Car Service

    4 weeks ago

    Thoraipakkam, Chennai, Tamil Nadu, India TATA MOTORS SERVICE CENTRE Full time

    Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled. **Responsibilities**: - Answer questions about service outcomes, schedule and book appointments, vehicle drop-off and vehicle...