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Customer Service Officer

1 month ago

Chennai Tamil Nadu, India Unilever Full time

**Department: Ice Creams**:
**Title: Customer Service Officer**:
**Location: Kakinada**:
**Grade: 1A**:
**MAIN JOB PURPOSE**:
The Customer Service Officer would be required to drive sales and distribution for the company products and manage his allocated territory and the customer.

**JOB SUMMARY (JOB DESCRIPTION)**
- Minimum 2-5 years of experience in General Trade, Channel Sales experience, ROI calculations and distributor handling.
- Achieve sales targets through personal selling (visiting market) and driving RS system.
- Analyse how to improve the competitive position in the market through improved customer service.
- Negotiate with his RS and develop his people on managing customers to obtain more business.
- Monitor closely the competitive activities and provide feedback to the branch on appropriate action that the company needs to take to counter such activities.
- Monitor systematically the performance of the RS and RS's sales team and take corrective action (infrastructure gaps).
- Within budget limits for brand activities organize promotion activities in consultation with the superiors.

**KEY REQUIREMENTS (EDUCATION, WORK EXPERIENCE & SKILLS)**
- Required a Minimum Fulltime Graduation
- Minimum 2 years of Experience in Channel Sales.
- Excellent in ROI Calculations & RS Distribution Management
- Should be well-versed with RS appointment & Sales Planning
- Conducting promotional activities & execution
- Decent Communication in English and Local language is desired

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