Bpo Trainer

3 weeks ago


Kolkata, India Adyan Consultants Pvt Ltd. Full time

Process Trainer -Tech Mahindra
Key Responsibilities:

- The key responsibility in this role is on boarding the new people to the sales development role. This includes intensive three weeks of training and the topics covered would be around product, process, culture, cadence and so on. 70% of the time is spent in mock calls and feedback sessions.
- Prepare training materials such as outlines, text, and handouts and present information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos, and lectures as well as develop alternative training methods if expected improvements are not seen.
- Tailor specific training programs to employee growth and retainment, career path assistance, etc.
- Be the point of contact to maintain all the process changes, process documents and later train the teams on any changes.
- Develop, Tweak and Maintain training procedure manuals, training content and guides, and course materials.
- Conduct In-house Workshops, Co-ordinate with External Trainers to help the teams learn what is required for their role.
- Collate the training results and documentation of the same to present to the senior management weekly/monthly.
- Ongoing call listening sessions with the teams and providing feedback to help them get from 70% or lesser to 90%+.

Qualifications:

- The Trainer will work with the Sales Development leads to determine and create training and develop best practices related to changes in the process.
- Need to have good presentation skills.
- A minimum of 1-2 years' experience as a process/sales trainer.
- Any graduation preferred. Experience or Education in Business Management is a plus.

Shift : Flexible to work in night shift.

**Salary**: ₹20,086.00 - ₹40,595.43 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift
- Evening shift
- Fixed shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
- UK shift
- US shift
- Weekend availability

Supplemental pay types:

- Commission pay
- Overtime pay
- Performance bonus
- Shift allowance
- Yearly bonus

Ability to commute/relocate:

- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Bpo: 3 years (required)
- total work: 4 years (required)

**Language**:

- English (required)

**Speak with the employer**
+91 7044302551


  • Bpo Trainer

    2 weeks ago


    Salt Lake, Kolkata, West Bengal, India Placement Solution Full time

    Urgent Hiring Position: - BPO trainer Location: - Kolkata Salary: - Up to 3.5 Lakh P.A Total experience should be minimum 5 years on paper. **Salary**: ₹22,000.00 - ₹30,000.00 per month Schedule: - Rotational shift **Education**: - Bachelor's (preferred) **Experience**: - trainer: 1 year (preferred) - total work: 5 years (preferred) Work...

  • Bpo Trainer

    2 months ago


    Kolkata, India Adyan Consultants Pvt Ltd. Full time

    Process Trainer -Tech Mahindra Key Responsibilities: - The key responsibility in this role is on boarding the new people to the sales development role. This includes intensive three weeks of training and the topics covered would be around product, process, culture, cadence and so on. 70% of the time is spent in mock calls and feedback sessions. - Prepare...

  • Bpo Sales Trainer

    2 months ago


    Kolkata, India ONESOURCE ATREUS Full time

    We are hiring BPO SALE'S Trainer Location : Kolkata Salary : Upto 5lpa Qualification : Graduation is Mandatory Age Limit : Max 39 Requirements : Need minimum 1 yr experience as BPO SALE'S TRAINER **Job Types**: Full-time, Regular / Permanent **Salary**: ₹400,000.00 - ₹500,000.00 per year **Benefits**: - Flexible schedule - Health insurance -...

  • Bpo Trainer

    2 weeks ago


    Ajoy Nagar, Kolkata, West Bengal, India FLY FUSION Full time

    LOOKING FOR BPO Trainer, PLEASE SEND ME RESUME AND PICTURE. **Job Types**: Full-time, Permanent, Fresher, Internship **Salary**: ₹8,086.00 - ₹38,157.46 per month **Benefits**: - Cell phone reimbursement - Paid time off Schedule: - Day shift - Fixed shift Supplemental pay types: - Commission pay **Education**: - Diploma...


  • Kolkata, India Snow Planners And Builders Full time

    **We are Hiring !!!** **Role**: Trainer (BPO Sector) **Location**:Kolkata **Qualification**: Graduate **Experience**: 3 years **Shift**: Rotational Shift **ROLES AND RESPONSIBILITIES**: - Ensure successful execution of training needs - Measure program training effectiveness - Send reports/MIS to the Operations team on the progress/pending status of...

  • Process Trainer

    5 days ago


    Kolkata, West Bengal, India MyGlit Full time

    Hiring for a renowned client for the role of Process Trainer for location of KolkataRoles & responsibilities:To ensure that all employees from the process assigned to are provided with knowledge of the business practices, policies and procedures. To work with Subject Matter Experts to consistently improve new employee training material and procedures.To...

  • Process Trainer

    1 week ago


    Kolkata, India nexus consulting solutions Full time

    We are looking for a Process Trainer to join our team and help our agents become proficient in the domestic process. The Process Trainer will be responsible for designing and delivering training programs to ensure that all agents are able to perform their jobs efficiently and effectively. **Responsibilities**: Design, develop, and deliver process training...

  • Process Trainer

    3 weeks ago


    Kolkata, India nexus consulting solutions Full time

    We are looking for a Process Trainer to join our team and help our agents become proficient in the domestic process. The Process Trainer will be responsible for designing and delivering training programs to ensure that all agents are able to perform their jobs efficiently and effectively. **Responsibilities**: Design, develop, and deliver process training...

  • Process Trainer

    3 weeks ago


    Kolkata, India nexus consulting solutions Full time

    We are looking for a Process Trainer to join our team and help our agents become proficient in the domestic process. The Process Trainer will be responsible for designing and delivering training programs to ensure that all agents are able to perform their jobs efficiently and effectively. Responsibilities: Design, develop, and deliver process training...

  • Soft Skills Trainer

    2 weeks ago


    Kolkata, India Karizma Konnect Full time

    Position : Soft Skills Trainer Industry : BPO (E-Commerce) Experience: 1+ Year Location: Kolkata Qualification: Bachelor's degree Job Responsibilities: - Strong soft skills expertise: Demonstrated expertise in areas such as effective communication, active listening, empathy, conflict resolution, and customer service excellence. - Customer service...

  • Process Trainer

    2 weeks ago


    New Town, Kolkata, West Bengal, India Tech Mahindra Full time

    Overall Exp 5Yrs in BPO, 1 Yr Trainer Exp mandate in BPO Pay: Up to ₹350,000.00 per year **Benefits**: - Health insurance - Provident Fund Schedule: - Day shift Supplemental pay types: - Performance bonus Application Question(s): - Experience in BPO - Experience as a trainer in BPO **Experience**: - total work: 5 years (required) Work Location:...

  • Sales Process Trainer

    3 weeks ago


    Kolkata, India Onesource Atreus Full time

    ob Title: BPO Process Trainer Job Summary: We are hiring a Process Trainer to design, develop, and deliver process training programs to improve the performance of our BPO customer service representatives. **Responsibilities**: - Design and develop training materials - Conduct training sessions in a classroom/virtual environment - Develop and deliver...

  • Sales Trainer

    4 weeks ago


    Kolkata, India Atreus consultant Full time

    Position : - Sales Trainer Required : 1 year of experience as a Sales Trainer from BPO with good communication skills Salary : - Upto 5 LPA Location : - Kolkata Day shift **Salary**: Up to ₹36,563.19 per month **Benefits**: - Health insurance - Life insurance Schedule: - Day shift Supplemental pay types: - Performance bonus - Quarterly bonus -...

  • Process Trainer

    7 days ago


    Kolkata, India Dhal Information System Private Limited Full time

    **JOB TITLE: PROCESS TRAINER** **LOCATION**:Kolkata **Job Responsibilities-** - Ensure successful execution of training needs - Measure program training effectiveness - Send reports/MIS to the Operations team on the progress/pending status of activities - Review content at regular intervals to ensure all updates are incorporated - Participate in Internal &...

  • Process Trainer

    5 days ago


    Kolkata, West Bengal, India nexus consulting solutions Full time

    We are looking for a Process Trainer to join our team and help our agents become proficient in the domestic process. The Process Trainer will be responsible for designing and delivering training programs to ensure that all agents are able to perform their jobs efficiently and effectively.Responsibilities:Design, develop, and deliver process training programs...

  • Process Trainer

    4 weeks ago


    Kolkata, West Bengal, India Subhadrajobs consultancy Full time

    Hi, We are Hiring for the Process Trainer Position for the BPO. We are giving a free jobs WORK FROM OFFICE. **Need BPO Background Process Trainer.** Qualification : Any Graduate **Need overall 3 Years Experience an 1 Years as Process Trainer On Paper.** **Interested Share Updated Resume.** we do have the opening for the Process trainer Train the...

  • Process Trainer

    2 months ago


    Kolkata, West Bengal, India Sri Sai Tech and HR Solutions (P) LTD Full time

    Job Role **:Process Trainer** Qualification : Graduate Age : Above 20 **Experience : Overall 5 yrs of BPO Exp& 1yr Trainer on papers.The person must undergo QC/QA training and shall undertake test given by UIDAI. The person must undergo QC/QA training and shall undertake test given by UIDAI** No vacancy for FRESHERS Salary : 20,000-30,000 CTC **Job...

  • Process Trainer

    2 months ago


    Rajarhat, Kolkata, West Bengal, India CAREER POINT Full time

    Greetings of the Day!!! Complete WFO hiring. *Tech Mahindra LTD_ Kolkata _ Hiring for Process Trainer in E Commerce Domain* Job Responsibilities - Ensure successful execution of training needs - Measure program training effectiveness - Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on - Send...

  • Process Trainer

    3 weeks ago


    Rajarhat, Kolkata, West Bengal, India CAREER POINT Full time

    Greetings of the Day!!! Complete WFO hiring. *Tech Mahindra LTD_ Kolkata _ Hiring for Process Trainer in E Commerce Domain* Job Responsibilities - Ensure successful execution of training needs - Measure program training effectiveness - Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on - Send...

  • Process Trainer

    1 month ago


    Kolkata, India MyGlit Full time

    To ensure that all employees from the process assigned to are provided with knowledge of the business practices, policies and procedures. Organize, Plan and Implement monthly cyclic activities including fresher training, monthly tests To work with Subject Matter Experts to consistently improve new employee training material and procedures. To monitor...