Process Trainer

3 months ago

Kolkata West Bengal, India Teleperformance Full time

**Reports To**: AM/Manager Training

**Summary**:
**Responsibilities Include But Not Limited To**:

- Develop and deliver training programs that meet the needs of the organization and its employees
- Create engaging and interactive training materials, including presentations, handouts, and e-learning modules
- Deliver training programs to employees in a variety of formats, including in-person, virtual, and blended learning
- Evaluate the effectiveness of training programs and make recommendations for improvement
- Stay up-to-date on the latest learning and development trends and technologies
- Ensure all tasks performed in compliance with internal values, behaviors, policies and standards

**Qualifications**:

- Bachelor's degree
- Experience in training and development for Customer Service environment catering to US customers
- Strong understanding of learning and development principles
- Experience in developing and delivering effective training materials
- Excellent communication and presentation skills
- Ability to work independently and as part of a team

**Job Title**:AM Training

**Department**: Training

**Process**: Customer Service/UpSelling

**Location**: Hyderabad (Work from Office)

**Reports To**: Manager/Sr Manager Training

**Summary**:
**Responsibilities Include But Not Limited To**:

- Collaborate with business leaders to conduct thorough training needs analyses and create comprehensive training plans aligned with the organization's strategic objectives
- Manage and develop a team of trainers and facilitators to ensure the consistent delivery of high-quality training programs
- Design, develop, and deliver engaging and effective training programs using a variety of instructional methods, including instructor-led training, e-learning modules, blended learning, and on-the-job training.
- Ensure that training materials are relevant, up-to-date, and tailored to meet the specific needs of learners.
- Evaluate the effectiveness of training programs using various methods, such as surveys, assessments, and performance metrics, and make recommendations for improvement.
- Stay abreast of the latest learning and development trends and technologies and incorporate them into training programs.
- Collaborate with internal & external Stakeholders to ensure training programs are aligned with the organization's overall business objectives.
- Create and maintain a positive and supportive learning environment that encourages continuous professional growth.
- Ensure compliance with internal values, behaviors, policies, and standards in all aspects of training delivery.

**Qualifications**:

- Bachelor's degree
- 2+ years of progressive experience in training and development, with a focus on customer service/upselling
- Recommended on paper experience as Training Lead or AM Training in Customer Services environment catering to US Customers/Clients
- Strong understanding of learning and development principles, adult learning theories, and instructional design best practices.
- Excellent communication, presentation, and facilitation skills, with the ability to engage and inspire learners.
- Ability to work independently and as part of a team in a fast-paced and dynamic environment.
- Strong project management and organizational skills, with the ability to manage multiple projects simultaneously.

**Job Types**: Full-time, Permanent

Pay: Up to ₹450,000.00 per year

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Rotational shift

**Education**:

- Bachelor's (preferred)

**Experience**:

- Training & development: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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