Trainer Ii

Job Title:
Trainer II

**Job Description**:
Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

**Role and Key Responsibilities**:

- Deliver product training for a Travel customer service.
- Design training curriculum using inputs from Operations, Quality & Clients.
- Knowledge management for the process.
- Keep up to date with product / process knowledge.
- Accountability for 0 - 90 days batch performance.
- Attend TTT conducted by clients.
- Conduct PKT and process refreshers on the floor.
- Bridge gaps in product, process, language, comprehension, and cultural aspects of the LOB
- Represent Concentrix on client calls and internal/external calibrations.
- Work closely with OPS and Quality teams to design and execute action plans.
- Responsible as per defined monthly/quarterly/yearly training scorecards and PLA
- Responsible to manage the training throughput and performance.
- Create, manage and update the training content for respective LOB’s on different tools.
- Manage/create process SOP’s and training refreshers.
- Manage training MIS for new hire batches and other training related work.
- Contribute to process improvement ideation and initiatives.
- Responsible for all risk management and compliance activities as applicable to this role

**Key skills & knowledge**:

- Good facilitation skills
- 1+ Year GDS expertise
- experience in customer care(voice) for an Airline / Travel related business.
- Should be a Team player.
- Languages - English and Hindi (preferred).
- 5 days working and should be open for rotational offs.
- Good MS Office skills.
- Experience in preparing TNI & TNA

**Educational Qualification**: Graduation

**Disclaimer: -**

**Location**:
IND Kolkata - DLF IT, Tower A, Lvl 2

Language Requirements:
Time Type:
Full time
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