Strategic Operations Coordinator
1 month ago
Job Title: Assistant Training Manager
Job Summary:
We are seeking an experienced Assistant Training Manager to join our team at Gear Inc. in Kolkata, India. As a key member of our organization, you will play a vital role in developing, implementing, and managing training programs that enhance employee performance and foster career development.
Main Responsibilities:
- Training Program Development: Collaborate with the Training Manager to design and implement effective training programs tailored to the needs of different teams within the BPO industry.
- Facilitation and Delivery: Conduct training sessions and workshops, using various delivery methods (in-person, virtual, e-learning) to engage participants and ensure knowledge retention.
- Needs Assessment: Assist in conducting training needs assessments and evaluating current training programs to identify gaps and areas for improvement.
- Performance Tracking: Monitor and assess the effectiveness of training initiatives through feedback, assessments, and performance metrics; suggest enhancements based on findings.
- Content Creation: Support the development of training materials, manuals, and resources that are current, relevant, and engaging for all levels of staff.
- Coaching and Mentoring: Provide guidance and support to new trainers and team members, fostering a culture of continuous learning and development.
- Collaboration: Work closely with various departments to align training initiatives with business objectives and ensure effective onboarding for new hires.
- Reporting: Maintain training records, prepare reports on training activities, and present findings to senior management to inform strategic decisions.
Requirements:
- Excellent Verbal and Written Communication Skills: Strong ability to articulate complex ideas and communicate effectively with diverse stakeholders.
- Strong Presentation and Facilitation Abilities: Ability to engage and motivate participants through effective presentation and facilitation techniques.
- Proficient in Microsoft Office Suite and Learning Management Systems: Familiarity with Microsoft Office Suite and learning management systems (LMS) to support training delivery and administration.
- Analytical Mindset: Ability to interpret data and make informed decisions to drive business outcomes.
- Strong Interpersonal Skills: Ability to work collaboratively in a team environment and build strong relationships with diverse stakeholders.
Qualified candidates should submit their resume and a cover letter outlining their relevant experience and interest in this role to: recruitment-india@gearinc.com.
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