Service Operations Coordinator

3 days ago


Kolkata, West Bengal, India Rentokil Initial Full time

About Rentokil Initial

We are a leading pest control company with over 90 years of experience. Our expertise spans across 70 countries, and we have operations in India for over 60 years.

Our goal is to set new standards for customer service, with operations across 300 plus locations in India. We focus on developing industry-leading service operations through best practices, innovations, and digital technologies.

Job Description

We are seeking a Service Operations Coordinator to join our team. This role is responsible for planning, scheduling, and managing technicians' time to maximize profitability and productivity.

The successful candidate will be part of a multi-functional team, collaborating with internal teams and external stakeholders. The role involves working closely with the Sales and Service teams to accommodate urgent service visit appointments and communicate changes to affected customers promptly.

Key Responsibilities

  • Plan and schedule all service requirements, including contracts, jobbing, call outs, and complaints, on a daily, weekly, and monthly basis.
  • Liaise with the Sales and Service teams to ensure seamless communication and coordination.
  • Ensure customer service-related complaints or termination notifications are attended to effectively and promptly.
  • Manage service documentation, follow up on customer and technician feedback, and update service data into business systems accurately and timely.
  • Support business transition from paper-based to system and digital-based planning, visit documents, while maintaining documentation integrity.

Requirements

To be successful in this role, you should have:

  • A minimum of 1-3 years of relevant experience in managing teams.
  • Basic computer skills, with advanced skills being an added advantage.
  • Excellent communication skills, both written and verbal.
  • Knowledge of the territory and ability to plan accordingly.
  • Occasional travel within the division may be required.

What We Offer

We offer a competitive salary of ₹5.25 lakhs per annum, depending on location and experience. You can expect:

  • A dynamic work environment with opportunities for growth and development.
  • A comprehensive benefits package, including health insurance, leave policies, and more.
  • A collaborative team culture that values safety, integrity, innovation, learning, and open communication.

Why Join Us?

We believe in creating an inclusive workplace that welcomes people from diverse backgrounds. Our commitment to diversity, equity, and inclusion ensures that everyone feels valued and respected.



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