Assistant Training Manager

3 months ago

Kolkata, India Gear Inc Full time

JOB INFORMATION

The ideal candidate is a strategic thinker with strong leadership skills, supporting the overall success of the business by managing teams, optimizing processes, and maintaining strong client relationships.

Commitment to our people is our real strength and the key to success.

Job Description:

Our International company is seeking 1 Assistant Training Manager in Kolkata, India. Ideal candidates can adapt and are well-known for fast-moving and last-moment change.

Main Responsibilities: 

We are seeking a dynamic and motivated Assistant Training Manager to join our growing team in the BPO industry. The ideal candidate will assist in developing, implementing, and managing training programs that enhance employee performance, foster career development, and align with organizational goals.

  • Training Program Development: Collaborate with the Training Manager to design and implement effective training programs tailored to the needs of different teams within the BPO.
  • Facilitation and Delivery: Conduct training sessions and workshops, using various delivery methods (in-person, virtual, e-learning) to engage participants and ensure knowledge retention.
  • Needs Assessment: Assist in conducting training needs assessments and evaluating current training programs to identify gaps and areas for improvement.
  • Performance Tracking: Monitor and assess the effectiveness of training initiatives through feedback, assessments, and performance metrics; suggest enhancements based on findings.
  • Content Creation: Support the development of training materials, manuals, and resources that are current, relevant, and engaging for all levels of staff.
  • Coaching and Mentoring: Provide guidance and support to new trainers and team members, fostering a culture of continuous learning and development.
  • Collaboration: Work closely with various departments to align training initiatives with business objectives and ensure effective onboarding for new hires.
  • Reporting: Maintain training records, prepare reports on training activities, and present findings to senior management to inform strategic decisions.

Skills:

  • Excellent verbal and written communication skills.
  • Strong presentation and facilitation abilities.
  • Proficient in Microsoft Office Suite and learning management systems (LMS).
  • Analytical mindset with the ability to interpret data and make informed decisions.
  • Strong interpersonal skills and ability to work collaboratively in a team environment.


Interested candidates should submit their resume and a cover letter outlining their relevant experience and interest in this role to: recruitment-india@gearinc.com.

Qualified candidates will be contacted for an interview.


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