Soft Skills Trainer
7 months ago
Position : Soft Skills Trainer
Industry : BPO (E-Commerce)
Experience: 1+ Year
Location: Kolkata
Qualification: Bachelor's degree
Job Responsibilities:
- Strong soft skills expertise: Demonstrated expertise in areas such as effective communication, active listening, empathy, conflict resolution, and customer service excellence.
- Customer service oriented: Should have prior knowledge of customer care processes and techniques. Proficient in MS Office - Excel, Word and PowerPoint, etc
- Training and facilitation skills: Proven ability to design and deliver engaging and interactive training sessions using a variety of methodologies. Experience with e-learning platforms and tools is a plus. Should be TTT certified on soft skills
- Analytical and problem-solving skills: Ability to assess training needs, analyse performance data, and develop targeted training plans to address skill gaps
- Excellent communication skills: Strong verbal and written communication skills (In English and Hindi or in English and Vernacular language), with the ability to convey complex concepts in a clear and concise manner
- Adaptability and flexibility: Willingness to adapt training approaches to meet the diverse learning styles and needs of contact centre agents. Openness to feedback and a continuous improvement mindset
**Salary**: ₹12,000.00 - ₹30,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- total work: 1 year (preferred)
Work Location: In person
**Speak with the employer**
+91 7486001517
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